Frequently Asked Questions FAQ's

• How do I pay my accommodation fees?

  There are two options available by which Residence Fees may be paid.

  A single payment of the full annual fee prior to the beginning of the academic session or at the commencement of the residence period as per the Licence Agreement, via cash, cheque (made payable to ‘Aberystwyth University’), credit/debit card or bank transfer.

  By Direct Debit instalments deducted from a UK bank account either:

  • by 3 equal instalments in November, January and April or,
  • by 7 monthly instalments from November to May. The amounts of the monthly instalments are based on the annual fee divided by the total number of instalments (maximum of 7).
• What do I do if I cannot pay my accommodation fees?

  If for any reason, you are unable to pay your accommodation fees you should contact the Student Fees Office immediately either by telephone on (01970) 621 583 or by e-mail: fees@aber.ac.uk
• What is included in my accommodation fee?

  The Accommodation Fee includes the provision of electricity, gas and water. It also includes the provision of a connection to the University computer network and Students’ Personal Effects Insurance. For Penbryn and Pantycelyn the Accommodation Fee includes a prepaid meal allowance. This is credited to the student’s Hospitality Card.
• Do I need insurance?

  As part of your accommodation package, your possessions will be protected by an exclusive insurance scheme (a blanket policy) arranged with Endsleigh, which has been specially negotiated by the Aberystwyth University to achieve significant savings in premium. Full details of the covers negotiated by Aberystwyth University are available at www.studentroomcover.co.uk (click on “Cover Already Arranged by my Accommodation Provider”) together with details of how to make a claim and how to arrange additional levels of cover should you consider these to be necessary. Whilst our blanket policy gives a comprehensive range of covers, you may identify some categories as being insufficient for your particular needs. If so you can supplement the cover by payment of additional premium to Endsleigh. This can be arranged on-line www.studentroomcover.co.uk or by phoning 0800 028 3571.
• What if I lose my keys?

  Please contact your Residence Reception as soon as you realise you have lost your keys. If the keys are lost/misplaced a standard replacement charge will be payable by the resident, this is currently £30.00 per key.
• Can I view my room before the term starts?

  Unfortunately we are unable to allow new students to view their University accommodation before their arrival at the start of term.
• What if I lose my loyalty card?

  Report it immediately to the Loyalty Card Office (01970) 621942 or a Hospitality Duty Manager.

  Complete another Loyalty Card form - these are available from a Hospitality Duty Manager.

  If you have lost or damaged your Loyalty Card you will be charged an administration fee of £5 for a replacement card. This can be paid by cash or credit card at the Tamed Da restaurant.

  If your Loyalty Card was in your wallet or purse which has been stolen you must report the incident to the police to obtain a crime incident or reference number. If your Loyalty Card is stolen and you obtain a valid crime reference/incident number and complete an application form you won’t be charged the £5 replacement fee.

• Can I transfer to another residence/block/room?

  An occupant wishing to transfer into a vacant room within any University owned or managed accommodation must discuss the transfer with the Accommodation Office.
  

  • All persons involved must go together to the Accommodation Office to complete the appropriate paperwork and sign a new licence agreement.

  • The student may be required to pay a £25.00 administration fee.
• Can I move out of my residence?

  An occupant who wishes to leave in order to take up accommodation in the private sector must find a suitable replacement student acceptable to Aberystwyth University to take over their residential licence with the University.
  

  • All persons involved must go together to the Accommodation Office to complete the relevant paperwork.

  • The replacement student must pay the required acceptance fee and sign a licence agreement.

  • The occupier vacating the room may be required to pay a £25.00 administration fee.
• What do I do if I withdraw from University?

  A student withdrawing from their course:
  
  If you are thinking of withdrawing from the University; whether that be temporarily or permanently, it is important that you explore all your options with your Department and staff at the Student Welcome Centre. If you decide to withdraw you should:
  

  • Inform the Accommodation Office of your intention to leave the University owned or managed Hall of Residence and complete the necessary withdrawal forms and provide appropriate documentation from relevant University Offices. Charges will be made until such notice is received
• What do I need to bring with me?

  In addition to your personal belongings, you will need to bring bedding and towels. Students in self-catering residences should also bring cooking equipment (i.e. pots and pans) and dining utensils (i.e. cutlery, cups, plates etc). Click2Campus can supply and deliver bedding packs, kitchen packs and study packs. Students in catered residences may wish to bring a small amount of equipment for making snacks (i.e. cutlery, cups and plates).

• What happens at the end of my stay?

  Please vacate your accommodation on the final day of your Licence by 10am. Please ensure that you leave your room in a state similar to that of how you found it as you may be liable for a cleaning charge. Check under the bed, mattress, in and on top of the wardrobe/drawers for any personal belongings. Notification of where to return your key will be sent to you prior to the end of term.
• Can I have a television in my room?

  Yes, but it is a legal requirement that anyone who owns, rents or has on loan a television set is responsible for obtaining a Television Licence for their own use. This applies to individuals who have brought TV sets from home for use in either their own bedroom or in communal areas. Failure to purchase a TV Licence is a criminal offence. You are strongly advised to purchase a TV Licence as soon as possible upon arrival at Residence if you own rent or have on loan a TV set.
• Who is responsible for cleaning my room and flat?

  Residents of flats or houses are individually responsible for maintaining acceptable levels of cleanliness and safety within their own bedroom (including bathroom equipment in en-suite bedrooms); and collectively responsible along with the other occupants of the flat / house for maintaining acceptable levels of cleanliness and safety of all common parts such as kitchen/diners, bathrooms and corridors within the flat in order to comply with Heath and Safety requirements and the Accommodation Licence Agreement. Students are advised to arrange cleaning rotas for common parts of their flat or house. Fire doors are not to be wedged open or blocked, neither should evacuation routes be blocked by, for example, rubbish or bicycles etc.
• Can I cook in my room?

  Under no circumstance can you cook in your room. Appliances such as microwaves, toasters, micro cookers, slow cookers, deep fat fryers, rice cookers, sandwich toasters and kettles should not be brought to residences for use in your room or kitchen.
• Am I allowed to smoke in my room/residence?

  Smoking is prohibited in all University buildings, semi-enclosed building entrances and immediately outside all entrances, windows and other areas where smoke could enter a building. Failure to comply with the policy will result in disciplinary action. This means that there are no study bedrooms set aside for allocation to smokers. The above policy applies to all Residences.
• Who do I call in an emergency?

  Please ring the emergency 24 hour number (01970) 62 2900 (external / mobile) or 2900 (internal) or 999
• Where can I live next year?

  University Residences

  A number of beds are made available to returning students who plan to continue their studies at Aberystwyth University for a further year, priority is given to final year students. Applications open late November/ early December each year and details on the exact dates and how to access our online application system will be advertised on the weekly e-mails to Students. All correctly completed applications received before the given closing date for applications will be considered and a response given, normally between end of January beginning of February each year.

  Private Sector Accommodation

  Please do not be rushed into signing a contract for private accommodation until you have established your friendship groups and attended one of the House Hunting talks, details of which will be circulated on the weekly e-mails.

  Our database of registered private sector accommodation can be found at:

  Private Sector Accommodation

  Advice is available from the Accommodation Office on any matter relating to Private Sector Accommodation.

• Do you have a question that is not answered here?

  Please email the Accommodation Office and tell us what it is; we will answer your question and we can also update this Frequently Asked Questions page.