13. Student Complaints

  • 13.1 Introduction
  • 13.2 Who Can Complain?
  • 13.3 General Principles
  • 13.4 Procedure for Dealing with a Student Complaint
  • 13.5 Stage One: Informal Stage - Early Resolution
  • 13.6 Stage Two: Formal Complaint Stage
  • 13.7 Stage Three: Final Review
  • 13.8 Complaints against non-academic departments