10.20 Feedback and Complaints

1. In the event an applicant wishes to make a formal complaint in regard to an aspect of the undergraduate admissions service, the applicant should write to:

Director of Academic Quality & Records Office (AQRO)
Cledwyn Building
Penglais Campus
Aberystwyth University
Aberystwyth
Ceredigion
SY23 3DD

The Director of AQRO will contact the applicant within five working days of receiving the complaint.

In the event that an applicant is not satisfied with the initial reply received, they should contact the relevant Pro-Vice Chancellor:

Pro Vice Chancellor (Student Experience & International)
Visualisation Centre
Penglais Campus
Aberystwyth University
Aberystwyth
Ceredigion
SY23 3BF

The Pro Vice Chancellor will try to deal with the complaint within five working days.

NB: Decision made on academic grounds are final and there are no grounds for appeal.