Fundraising Promise and Policies
The University and the Development and Alumni Relations team has in place the following policies and procedures to ensure transparent treatment and handling of donations.
For further advice and information, please contact firstname.lastname@example.org
Our Fundraising Promise
WE WILL COMMIT TO HIGH STANDARDS
- We will adhere to the Fundraising Code of Practice.
- We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise.
- We will comply with the law as it applies to charities and fundraising.
- We will display the Fundraising Regulator badge on our fundraising material to show we are committed to good practice.
WE WILL BE CLEAR, HONEST & OPEN
- We will tell the truth and we will not exaggerate.
- We will do what we say we are going to do with donations we receive.
- We will be clear about who we are and what we do.
- We will give a clear explanation of how you can make a gift and change a regular donation.
- Where we ask a third party to fundraise on our behalf, we will make this relationship and the financial arrangement transparent.
- We will be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged.
- We will ensure our complaints process is clear and easily accessible.
- We will provide clear and evidence based reasons for our decisions on complaints.
WE WILL BE RESPECTFUL
- We will respect your rights and privacy.
- We will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision.
- We will have a procedure for dealing with people in vulnerable circumstances and it will be available on request.
- Where the law requires, we will get your consent before we contact you to fundraise.
- If you tell us that you don’t want us to contact you in a particular way we will not do so. We will work with the Telephone, Mail and Fundraising Preference Services to ensure that those who choose not to receive specific types of communication don’t have to.
WE WILL BE FAIR & REASONABLE
- We will treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs.
- We will take care not to use any images or words that intentionally cause distress or anxiety.
- We will take care not to cause nuisance or disruption to the public.
WE WILL BE ACCOUNTABLE & RESPONSIBLE
- We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.
- If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to compliments and criticism we receive.
- We will have a complaints procedure, a copy of which will be available on our website or available on request.
- Our complaints procedure will let you know how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory.
- We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.
Donations Acceptance Policy
This policy relates to the ethical, diligent and compliant solicitation, acceptance and recognition of charitable donations in the name of the University from UK and international donors. The Director of DARO is responsible for ensuring that all charitable gifts are processed in line with this policy. (Click link for full policy).
23 June 2017
Approving Body: Council
Policy contact: Louise Jagger, email@example.com
Date of next review: June 2018
Aberystwyth University Development and Alumni Relations Office Data Protection and Privacy Statement
Aberystwyth University seeks to develop a better understanding of our alumni and alumni community to help the University maintain and increase the long-standing fellowship between Aberystwyth alumni and the University and with each other and to invite and harness the support of alumni and community for the benefit of our students and the University. We aim to record, process and research data on individuals within our growing community of over 60,000 alumni in ways that help us make more informed decisions on our communications, alumni volunteering programmes and fundraising. We do this to develop a better understanding of our alumni and supporters and to help us engage with them and fundraise most effectively in line with our charitable objectives.
The Development & Alumni Relations Office at Aberystwyth University (DARO) is committed to protecting your privacy through compliance with the 1998 Data Protection Act and best practice.
This statement is your guide to how we record, safeguard and use the information we hold on you to keep in touch with you and to further the charitable aims of the University though our volunteering and fundraising.
If you have any queries about this statement, please contact the DARO Database Officer on firstname.lastname@example.org or 01970 621568.
For further information on the University’s data protection policy and guidance, together with the contact details of the University’s Data Protection and Copyright Manager, please see the link below:
How we collect information
All student names, degree and contact details are copied from the University student records database (ASTRA) and used to create a record for you on the DARO database. We also hold records on supporters of the University who are not alumni, including donors and potential donors.
We obtain personal information from you when you enquire about our activities, register for an event, make a donation to the University or otherwise provide us with personal information. We may also receive information about you from third parties, for example from our service providers or from a friend who wants us to tell you about the activities we carry out. We also sometimes research information about you that is published publically and could add this to your record.
The information we collect
The personal information we will collect will include name, date of birth, contact details including email address and mobile number. The information we collect might also include employment history, areas of interest and potential interest, details about various links with the University and other alumni and propensity to volunteer and/or to support the University financially though charitable donations. If you make a donation to the University, or pledge a donation to the University, we will also record your donation and/or pledge details on your record.
How we use your information
We will use your personal information:
- to provide you with any services you have requested;
- for administration purposes;
- to further our charitable aims, including for fundraising activities.
If you provide your phone number and or/email address then we may use it/them to invite you to support the University, and unless you ask us not to, we will also send you the alumni e-newsletter.
We may analyse the personal information we collect to create a profile of your interests and preferences so that we can contact you in the most appropriate way and with the most relevant information. We may also use your data to help plan our supporter engagement activity and fundraising. This may include wealth screening whereby publically available information (for example press cuttings, the Charity Commission Register), together with information from third party suppliers, could be used to assess capacity to provide philanthropic support to the University. Wealth screening enables us to understand the background of our alumni and other stakeholders, and to make appropriate requests to those who may have the means and the inclination to give more.
We may also share your information with our service providers, associated organisations and agents for the purposes described above. Further details about data sharing are given below.
You have a choice about whether you want to receive information about our progress and fundraising activities, and by which channels. We will not contact you if you have indicated that you do not wish to be contacted. You can change your contact preferences at any time by contacting us on email@example.com or 01970 621568.
If your personal details change, we would be grateful if you could help us to keep your information and preferences up to date by notifying us by email as above or to the address at the end of this statement.
Requests for removals from Aberystwyth University records
The University holds core records relating to academic progress in a regularly backed-up database (ASTRA). These are regarded as permanent records and cannot be deleted on request.
These records are regarded as confidential and would only be released in exceptional circumstances (e.g. when requested for law enforcement purposes), though it should be recognised that, in previous years (particularly prior to 2000), details relating to the graduation of identifiable individuals have been released for publication and the University cannot control personal details which have previously fallen into the public domain, such as through press releases or when graduation details were regularly published in the national press.
Requests for removal from DARO database
The University recognises the right of alumni and others to not be contacted by DARO.
If you request this, the DARO office will add your name to a suppression list, in accordance with industry guidelines, retaining just enough information (e.g. full name, DOB, years of attendance) to ensure that your preference not to be contacted is respected in future.
How we protect personal information
Your data is stored in a secure central Development and Alumni Relations Office database, managed by the University according to the University’s data protection and security policies. Our alumni Web Community website is hosted by an external supplier (Advanced) under an agreement with the University and with appropriate security measures.
The University does not process credit card details for online donations; these are only handled by secure providers, including Global Payments and Everydayhero, under terms agreed by the University.
We take appropriate measures to ensure that the personal information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used and is thereafter securely destroyed or permanently deleted.
Disclosure of the information we collect to outside parties
We never sell any of your personal information. We may pass your information to our service providers for the sole purpose of services for the activities outlined above and as agreed under contractual terms and security measures. We always make sure there are appropriate controls in place first; the service provider will never use your data for any additional non-Aberystwyth University purposes and will securely destroy data after it has been used. Some examples of service providers would be using an emailer service to send out personalised email newsletters, using a mailing house to send out Alumni magazines, screening names against lists via a third party wealth screening company in order to identify people with the potential capacity to support the University financially or screening names and addresses via a data bureau to remove deceased people from our mailing list and keep addresses up-to-date.
We only allow authorised agents who work on our behalf to access your personal data and will never exchange your details or sell or rent your data to any other commercial or charitable organisation.
We may share your information with selected "Aberystwyth University Partners’, for the purposes of managing joint communications and fundraising campaigns. This is so that Aberystwyth University and the fundraising partner do not both approach you about the same project in an uncoordinated manner.
If you make a donation to Aberystwyth University, you are given the option of deciding whether your name can be used on donor lists and other publications. If you consent to this, we may publish your current name & the fact that you are a donor in our annual giving list published in PROM magazine which is posted to all alumni unless otherwise requested and available online.
We may need to disclose your information if required by law (for example to government bodies and law enforcement agencies) or if we have your permission to do so.
By providing us with your personal data, you consent to the collection and use of this information in accordance with the purposes described above and this privacy statement.
If you complete the profile update form, donation form, events registration form, subscription forms, or other forms, any personally identifying information which you provide will be used for the stated purposes. We use this information from email primarily to respond to your requests. We may forward your email to other University employees who are better able to answer your questions, and may store email information on your alumni record to improve our service to you and for internal audit purposes.
By providing us with your personal data, you also consent to us transferring your information to countries or jurisdictions outside the UK if necessary for the above purposes. These countries may not provide the same level of data protection as the UK. If we do make such a transfer, we will put appropriate controls in place to ensure your information is protected.
Right of access
All data collected through Aberystwyth Alumni social network platforms is stored and processed securely in strict accordance with the Data Protection Act 1998. You have the right to ask for a copy of all the information we hold about you and to have any inaccuracies in your information corrected. You can request a copy of your information from the Database Officer and may request that certain information is removed from your alumni record too. You will be asked to formally prove your ID before your data can be released.
If you are an Aberystwyth University alumnus/alumna & have created an account for our Alumni Web Community service, you can sign into your account to access and update most of your information.
Our website may include links to websites run by other organisations. Aberystwyth University is not responsible for the privacy practices of these other websites so you should read their privacy policies carefully.
Using text and images
If we post images or text, we are usually happy for you to share this with fellow alumni, and we will append copyright notices and statements to content which we have not generated personally. We would be grateful if you could contact us at before re-publishing information from our website. We may have more updated information, or may have a reason for it not being shared on another platform.
Social media platforms
We use social media accounts to engage with alumni and to distribute University messages and materials. The following accounts are officially associated with the University alumni network as of December 2016:
Facebook page - https://www.facebook.com/AlumniAberystwyth/
Facebook group - https://www.facebook.com/groups/AberAlumni/
LinkedIn group - https://www.linkedin.com/groups/43352/
We may look up alumni records and store data on them such as: source of interaction, interaction type and content if appropriate, date of interaction, username, and/or other details as necessary. This enables us to verify alumni activity, research and analyse data for demographic data and audit purposes and communicate effectively in line with preferred means of communications.
Changes to our statement
We may change the terms of this privacy statement. If we do so, we will post the changes here so please check from time to time. By continuing to use our services you will be deemed to have accepted such changes.
Development and Alumni Relations Office
Tel: 01970 621568
Aberystwyth University Fundraising Complaints Procedure
Aberystwyth University is committed to responding to all complaints to the satisfaction of the donor and the University in line with our commitment to donor care and the obligations of our registration with the Fundraising Regulator. The Fundraising Regulator is the independent regulator of charitable fundraising in the UK, to set and promote the standards for fundraising practice in consultation with the public, fundraising stakeholders and legislators.
The University and the Development and Alumni Relations department recognises that the successful resolution of concerns or complaints is vital to our aspiration to be a learning organisation which is committed to continuous improvement and which places its supporters at the heart of what we do.
The Officer for Fundraising Complaints is the Director of Development and Alumni Relations
Louise Jagger | firstname.lastname@example.org | 01970 62 1884
In the event of a fundraising complaint, the Complaints Officer will:
- Acknowledge the complaint in writing and refer the complainant to the Fundraising Promise on the website and confirm the immediate actions to be taken to investigate the complaint within 14 days.
- Investigate the complaint
- Notify the University’s Executive or other members of staff as required in line with the University’s complaints procedure
- Notify the complainant of the outcome of the investigation within 30 days of receiving the complaint.
- Notify the complainant that they can refer the complaint to the Fundraising Regulator within two months of the University issuing its final response.
- Log and record the complaint on the Development and Alumni Relations database
- Change and improve where necessary and feedback the impact of these improvements to the complainant
- Monitor, analyse, evaluate and learn from complaints through quarterly management reviews
- Report on complaints received and resolved within an annual report to the University’s Executive and Council
Development & Alumni Relations Office, Aberystwyth University, Cledwyn Building, Aberystwyth, SY23 3DD
Tel: +44 (0) 1970 621568 Email: email@example.com