Helpdesk
At your service...
The purpose of our customer-focused Helpdesk is to act as single point of contact for designated representatives to report issues, request repairs and resolve general enquiries. We operate the following hours:
- Monday-Thursday 0900-1700
- Friday 0900-1630
We do not staff our Helpdesk during evenings, weekends or University staff holidays.If you need assistance, you can contact us:
- by telephone on 01970 62 2999
- by email to estates-helpdesk@aber.ac.uk
If you are a registered user of our call management system, you can also log a support call yourself by visiting our Planet FM Enterprise intranet site. Although you can log a call at any time, out-of-hours support requests will be actioned as soon as possible the next working day. If you are not registered, please contact your departmental administrator or building's porter to log or to chase the call on your behalf.
Departmental Representatives
As of Monday, 11/04/2010, all calls logged to our Helpdesk must be done either by a building porter or a Departmental Representative. Please consult the list below to find out who your Departmental Representative is, and ask them to log a call on your behalf.
| Department | Building | Campus | Contact | Tel | |
| School of Art | Edward Davies Building | Buarth Mawr | Belinda Marking | bjm | 2460 |
| IBERS | Penglais Campus | Llanbadarn | Neil Weston | cnw | 1633 |
| IBERS | Llanbadarn Campus | Penglais Campus | Nigel Chapman | ndc | 2244 |
| IBERS | Gogerddan Campus | Gogerddan Campus | Jon Knowler | jnk | 3036 |
| Department of Computer Science | Llandinam Building | Penglais Campus | Meinir Davies | met | 2232 |
| School of Education and Lifelong Learning | Old College | Emma Jones | evj | 2678 | |
| School of Education and Lifelong Learning | Malcom Thomas | mlt | |||
| English and Creative Writing | Hugh Owen Building | Penglais Campus | Sharon Evans | ppe | 1945 |
| Department of European Languages | Hugh Owen Building | Penglais Campus | Generic | eurolangs | 2564 |
| Institute of Geography and Earth Sciences | Llandinam Building | Penglais Campus | Catherine Bean | cbb | 2596 |
| Institute of Geography and Earth Sciences | Carol Parry | cpp | |||
| Department of History and Welsh History | Hugh Owen Building | Penglais Campus | Maureen Jones | mbj | 2515 |
| Information Services | Hugh Owen Building | Penglais Campus | Meinir Morgan Thomas | mtm | |
| Information Services | Llandinam Building | Penglais Campus | Lilian Evans | myp | |
| Department of Information Studies | Llanbadarn Campus | Jean Jones | jsj | 2156 | |
| Department of International Politics | Penglais Campus | Jo Strong | jgs | 2691 | |
| Department of Law and Criminology | Hugh Owen Building | Penglais Campus | Melanie Howard | eih | 1850 |
| School of Management and Business | Cledwyn Building | Penglais Campus | Pam Williams | pww | 2502 |
| Institute of Mathematics and Physics | Tarlochan Virdi | tsv | |||
| Institute of Mathematics and Physics | General Office | IMAPS | |||
| Department of Psychology | Llandinam Building | Penglais Campus | Patricia di Marco | rpd | 8719 |
| Department of Sport and Exercise Science | Carwyn James Building | Penglais Campus | Llinos Evans | mle | 1545 |
| Department of Theatre, Film and Television Studies | Parry Williams Building | Penglais Campus | Kath Williams | ktw | 1535 |
| Department of Welsh | Old College | Elena Gruffudd | elg | 2239 | |
| Department of Welsh | Patrick Sims-Williams | pps | |||
| Academic Office | Old College | Alan Macmillan | anm | 2013 | |
| Careers Advisory Service | Llandinam Building | Penglais Campus | Sue Evans | sej | 2376 |
| Centre for the Development of Staff and Academic Practice | Cledwyn Building | Penglais Campus | Graham Lewis | gjl | 1802 |
| Centre for Widening Participation and Social Inclusion | Old College | Sue Pester | sjp | 2039 | |
| Design & Print | Penglais Campus | Howard Adair | hda | 2066 | |
| Design & Print | Penglais Campus | Debbie Griffiths | daa | 2056 | |
| Design & Print | Penglais Campus | Simon Marshall | |||
| Estates Office | Lord Milford Building | Gogerddan Campus | All Staff | ||
| Finance Office | Old College | Keith Lewis | kml | 2026 | |
| Health Safety and Environment | Old College | Andrew Walker | arw | 2384 | |
| Health Safety and Environment | Old College | Helen Williams | hew | ||
| Human Rescources | Gogerddan Mansion | Gogerddan Campus | Llinos Hunt | inh | 2055 |
| Human Rescources | Gogerddan Mansion | Gogerddan Campus | Samatha Morrison | smd | 2054 |
| International Collaboration and Recruitment | Student Welcome Centre | Penglais Campus | Susan Jenkins | msi | 2367 |
| Language Resource Centre | Hugh Owen Building | Penglais Campus | Adrianno Vincentelli | via | 2566 |
| International English Centre | Llandinam Building | Penglais Campus | Rex Berridge | drb | 2547 |
| Planning Office | Old College | Nerys Hywel | naj | 2011 | |
| Press and Public Relations Office | Old College | Lyn Morgan | dym | 8654 | |
| Sports Centre | Penglais Campus | Jeff Saycell | jrs | 2279 | |
| Admissions and Recruitment | Student Welcome Centre | Penglais Campus | Hywel Davies | hwd | 2019 |
| Admissions and Recruitment | Student Welcome Centre | Penglais Campus | Ren Brzeski | iib | 2019 |
| Student Support Services | Student Welcome Centre | Penglais Campus | John Powell | ejp | 2955 |
| Student Support Services | Student Welcome Centre | Penglais Campus | Sian Roffe | sir | 2955 |
| Centre for Welsh Language Services | Old College | Mari Elin Jones | mlj | 2049 | |
| Commercialisation and Consultancy Services | Visualisation Centre | Penglais Campus | Liz Flint | ejf | 2305 |
| Commercialisation and Consultancy Services | Visualisation Centre | Penglais Campus | Fiona Eaton | fee | 1857 |
| Residential and Hospitality Services | Penbryn | Penglais Campus | Jim Wallace | jsw | 1951 |
| Post Room | Penglais Campus | John Pearson | jap | 2052 | |
| Brynamlwg | Aled Jones | adj |
Emergency Contacts
In the event of any emergency such as a security breech, fire, gas leak or bomb threat, contact Site Security (ext. 2649) and note the following:
- In the event of a fire, please see the AU Fire Actions guidance, located at http://www.aber.ac.uk/en/hse/proc-prac/fire-safety/fire/;
- If you suspect a gas leak, please evacuate the area, refrain from introducing any open flames (smoking, etc.), and open all exterior windows.
- In the event of a bomb threat, please collect all of your portable personal items (briefcases, handbags, laptops, etc.), evacuate the area and notify Site Security immediately.