Helpdesk

At your service...

The purpose of our customer-focused Helpdesk is to act as single point of contact for designated representatives to report issues, request repairs and resolve general enquiries. We operate the following hours:

  • Monday-Thursday 0900-1700
  • Friday 0900-1630

We do not staff our Helpdesk during evenings, weekends or University staff holidays.If you need assistance, you can contact us:

If you are a registered user of our call management system, you can also log a support call yourself by visiting our Planet FM Enterprise intranet site. Although you can log a call at any time, out-of-hours support requests will be actioned as soon as possible the next working day. If you are not registered, please contact your departmental administrator or building's porter to log or to chase the call on your behalf.

Departmental Representatives

As of Monday, 11/04/2010, all calls logged to our Helpdesk must be done either by a building porter or a Departmental Representative. Please consult the list below to find out who your Departmental Representative is, and ask them to log a call on your behalf.

Department Building Campus Contact e-mail Tel
School of Art Edward Davies Building Buarth Mawr Belinda Marking bjm 2460
IBERS Penglais Campus Llanbadarn Neil Weston cnw 1633
IBERS Llanbadarn Campus Penglais Campus Nigel Chapman ndc 2244
IBERS Gogerddan Campus Gogerddan Campus Jon Knowler jnk 3036
Department of Computer Science Llandinam Building Penglais Campus Meinir Davies met 2232
School of Education and Lifelong Learning Old College   Emma Jones evj 2678
School of Education and Lifelong Learning     Malcom Thomas mlt  
English and Creative Writing Hugh Owen Building Penglais Campus Sharon Evans ppe 1945
Department of European Languages Hugh Owen Building Penglais Campus Generic eurolangs 2564
Institute of Geography and Earth Sciences Llandinam Building Penglais Campus Catherine Bean cbb 2596
Institute of Geography and Earth Sciences     Carol Parry cpp  
Department of History and Welsh History Hugh Owen Building Penglais Campus Maureen Jones mbj 2515
Information Services Hugh Owen Building Penglais Campus Meinir Morgan Thomas mtm  
Information Services Llandinam Building Penglais Campus Lilian Evans myp  
Department of Information Studies Llanbadarn Campus   Jean Jones jsj 2156
Department of International Politics Penglais Campus   Jo Strong jgs 2691
Department of Law and Criminology Hugh Owen Building Penglais Campus Melanie Howard eih 1850
School of Management and Business Cledwyn Building Penglais Campus Pam Williams pww 2502
Institute of Mathematics and Physics     Tarlochan Virdi  tsv  
Institute of Mathematics and Physics     General Office IMAPS  
Department of Psychology Llandinam Building Penglais Campus Patricia di Marco rpd 8719
Department of Sport and Exercise Science Carwyn James Building Penglais Campus Llinos Evans mle 1545
Department of Theatre, Film and Television Studies Parry Williams Building Penglais Campus Kath Williams ktw 1535
Department of Welsh Old College   Elena Gruffudd elg 2239
Department of Welsh     Patrick Sims-Williams pps  
Academic Office Old College   Alan Macmillan anm 2013
Careers Advisory Service Llandinam Building Penglais Campus Sue Evans sej 2376
Centre for the Development of Staff and Academic Practice Cledwyn Building Penglais Campus Graham Lewis gjl 1802
Centre for Widening Participation and Social Inclusion Old College   Sue Pester sjp 2039
Design & Print  Penglais Campus   Howard Adair hda 2066
Design & Print  Penglais Campus   Debbie Griffiths daa 2056
Design & Print Penglais Campus   Simon Marshall    
Estates Office Lord Milford Building Gogerddan Campus All Staff    
Finance Office Old College   Keith Lewis kml 2026
Health Safety and Environment Old College   Andrew Walker arw 2384
Health Safety and Environment Old College   Helen Williams hew  
Human Rescources Gogerddan Mansion Gogerddan Campus Llinos Hunt inh 2055
Human Rescources Gogerddan Mansion Gogerddan Campus Samatha Morrison smd 2054
International Collaboration and Recruitment Student Welcome Centre Penglais Campus Susan Jenkins msi 2367
Language Resource Centre Hugh Owen Building Penglais Campus Adrianno Vincentelli via 2566
International English Centre Llandinam Building Penglais Campus Rex Berridge drb 2547
Planning Office Old College   Nerys Hywel  naj 2011
Press and Public Relations Office Old College   Lyn Morgan dym 8654
Sports Centre Penglais Campus   Jeff Saycell jrs 2279
Admissions and Recruitment Student Welcome Centre Penglais Campus Hywel Davies hwd 2019
Admissions and Recruitment Student Welcome Centre Penglais Campus Ren Brzeski iib 2019
Student Support Services Student Welcome Centre Penglais Campus John Powell ejp 2955
Student Support Services Student Welcome Centre Penglais Campus Sian Roffe sir 2955
Centre for Welsh Language Services Old College   Mari Elin Jones mlj 2049
Commercialisation and Consultancy Services Visualisation Centre Penglais Campus Liz Flint ejf 2305
Commercialisation and Consultancy Services Visualisation Centre Penglais Campus Fiona Eaton fee 1857
Residential and Hospitality Services Penbryn Penglais Campus Jim Wallace jsw 1951
Post Room   Penglais Campus John Pearson jap 2052
Brynamlwg     Aled Jones adj  

Emergency Contacts

In the event of any emergency such as a security breech, fire, gas leak or bomb threat, contact Site Security (ext. 2649) and note the following:

  • In the event of a fire, please see the AU Fire Actions guidance, located at http://www.aber.ac.uk/en/hse/proc-prac/fire-safety/fire/;
  • If you suspect a gas leak, please evacuate the area, refrain from introducing any open flames (smoking, etc.), and open all exterior windows.
  • In the event of a bomb threat, please collect all of your portable personal items (briefcases, handbags, laptops, etc.), evacuate the area and notify Site Security immediately.