Information Services' Key Performance Indicators

KPI

Sector average

2020-21

2021-22

2022-23

Satisfaction reported by NSS on Library Resources and Services

 89

79  87 93

Satisfaction reported by NSS on General IT Resources

84

80  86 89

Satisfaction reported by NSS on specialised facilities, rooms

86

79  87 89

Satisfaction reported by NSS on Timetable efficiency

77 

80  78 N/A

Satisfaction reported by Information Services User survey on overall service

 

86

87

87