Lost property

Lost Property

Please take care of your belongings and label portable devices with your full name or student i/d number, as the University accepts no responsibility for the security of user’s personal belongings while in the library.

Worried about losing a USB memory stick? Label it so that we can contact you if it’s handed in to the library.

Information Services staff record the details of any item found, and if possible they will contact the owner to inform them of their loss. When collecting property it will be necessary to bring your Aber card, or some other form of photo ID.

How we handle different types of Lost Property:

Mobile phones  –  mobile phones handed in to any of our libraries will be held in that library’s Lost Property until Friday of that week when they will be transferred to the Hugh Owen Library.  If there is external identification on the device, Information Services staff will email the owner.  All mobile phones handed in to any of our libraries will be collected from Hugh Owen Library, by Site Security every Monday and will then be held at Penglais Campus Reception.

USB sticks - if the device is externally labeled with AU staff or student’s name or ID number, we will email the owner and will hold the item in Hugh Owen Lost Property for 3 months.  Please note that Information Services staff will access content of unlabeled USBs to identify the owner – you may be asked to describe content when you claim the device. Any unidentifiable USBs will also be held for 3 months.

Passports / Wallets / official Identification documents (e.g. Birth Certificates etc): If the item is easily identifiable, and belongs to AU staff or student, Information Services staff will email the owner.  Wallets / passports & other ID documents handed in to any of our libraries will be kept in that library’s Lost Property Friday of that week & every Monday they will be collected from Hugh Owen Library by Site Security and will be transferred to Penglais Campus Reception.

If there is no obvious identification, or the item does not belong to AU staff or student, it will be sent to Site Security immediately.  All wallets / passports / documents found will be labeled with ID and date and location found.  Site Security will notify the Police of any wallet with no identification.

General Lost Property will be recorded and held in Hugh Owen Lost Property for one month, for collection within that period.  After this time, all lost property will be recycled or disposed of, as appropriate.