Module Information

Module Identifier
Module Title
Academic Year
Available all semesters
Other Staff

Course Delivery



Assessment Type Assessment length / details Proportion
Semester Assessment Report  40%
Semester Assessment Essay  Essay of between 1,500 - 2,000 words  60%

Learning Outcomes

At the end of this module you should be able to:

  • describe and explain the process of communication between people;
  • evaluate concepts in query and negotiation skills;
  • explain group communication processes;
  • describe methods of gathering and structuring information;
  • identify key features in effective oral presentations;
  • evaluate written presentations and present effective written communications;

Brief description

We spend about three quarters of our lives communicating but this quantity is no guarantee of quality. For example you may have experienced communications, which resulted in unsatisfactory work conditions, an unhappy marriage or arguments with you children. Indeed, for over 60,000 years men and women have been communicating. Yet we still feel the need, perhaps more than ever, to find ways to improve our communication skills.

In this module you will study the theory behind everyday communications. This includes the study of a simple model of communication, the process we use when we interact with other people, how we work in groups and how we communicate with our clients. Also, in this module you will study skills in communication, such as how to gather and structure information and how to prepare for oral and written presentations.


This module aims to explain the human communication process and provide you with the skillls for effective communication.


This module is at CQFW Level 5