Module Information

Module Identifier
Module Title
Academic Year
Semester 1
Other Staff

Course Delivery

Delivery Type Delivery length / details
Lecture 18 Hours. 18 lectures x 1 hour
Other 6 Hours. Videos, serving as a useful aid in delineating key issues and outlining core skills.
Seminars / Tutorials 1 Hours.


Assessment Type Assessment length / details Proportion
Semester Assessment essay  2,500 words  50%
Semester Assessment report  2,500 words  50%

Learning Outcomes

At the end of this module, students should be able to:

  • describe the role of a manager;
  • explain and analyse the internal and external environments in which they operate;
  • profitably and productively manage their environment through the integrated planning of human, information, technology and financial resources;
  • get things done through people interaction skills;
  • manage themselves and others as individuals;
  • assess change and risk, and manage accordingly;
  • evaluate thequality and performance of their services.

Brief description

This module focuses on managing services in dynamic environments. In such environments, information is critical to maintaining organisational competiveness through satisfaying customer needs, retaining and expanding the customer base, increasing productivity, improving performance, and ensuring financial viability.
Each teaching/learning session considers the topic in a manner which reflects modern management trends in dynamic and changing environments. Relevant examples in information services are then applied to the topic concerned. As services and service provision vary widely in both function and customer base, we use a generic approach.


The overall aim of this module, is

to show students how to manage services to meet the business needs of the organisation.


This module is at CQFW Level 7