Module Information

Module Identifier
Module Title
Academic Year
Semester 2
Other Staff

Course Delivery

Delivery Type Delivery length / details
Seminars / Tutorials
Lecture 10 x 2 hours


Assessment Type Assessment length / details Proportion
Semester Assessment Case Study  1,500 words  20%
Semester Exam 2 Hours   80%
Supplementary Assessment Repeat failed elements or equivalent  20%
Supplementary Exam 2 Hours   Repeat failed elements or equivalent  80%

Learning Outcomes

On completion of the module, students will be able to explain clearly the subject matter and its pertinence to/implications for the wider business. Students will also be expected to identify the various key components of Operations Management. Students will be able to address (both on an academic and practical basis) a variety of operations management issues both through a process of discussion and written work.


The aim of this module is to
- Provide students an understanding of how they, as future leaders of innovative organizations, can apply relevant operations management concepts and techniques to manage operations effectively
- Identify key influential factors and use a range of operations management tools required to solve business problems pertaining to the operations of a firm
- Build students’ ability/skills to approach and analyse a variety of operations management issues and communicate these effectively through business reports


Basics of Operations Strategy
Design of Products and Services
Process and Layout Strategies
Forecasting Demand
Managing Projects
Quality Management and Statistical Process Control
Inventory Management
Lean/JIT Management
Supply Chain Management

Brief description

This is an introductory course and the range of topics covered will be broad: it is designed to give students a general introduction to some of the many topics that come under the general heading of ‘Operations Management’. This module will help students to gain an understanding of key areas of operations including definitions and examples from existing literature and from a set of example cases that illustrate operations in many different settings and markets. This course also aims to broaden and expand students’ knowledge of the concepts and techniques required for the design, operation and control of business processes. Emphasis will be placed on the application of the key concepts to actual business situations.

Reading List

Recommended Text
Heizer, J & Render, B (2010) Principles of Operations Management 10 Edition Pearson Prentice Hall Primo search Reid, R. Dan (Jan. 2010) Operations Management:An Integrated Approach 4th ed. John Wiley & Sons, Limited Primo search
Supplementary Text
Kruger, D; Witt, P & Ramdass, K (2005) Operations Management Oxford University Press Primo search Slack, N; Chambers, S and Johnson, R (2010) Operations Management 6 Edition Prentice Hall Primo search


This module is at CQFW Level 7