Module Information

Module Identifier
CS35910
Module Title
Internet Services Administration
Academic Year
2016/2017
Co-ordinator
Semester
Semester 1
Mutually Exclusive
Pre-Requisite
External Examiners
  • Dr Hong Wei (Associate Professor - University of Reading)
  • Dr John Hunt (Chief Operating Officer - Mallon Associates International)
 
Other Staff

Course Delivery

Delivery Type Delivery length / details
Lecture 30 x 1 Hour Lectures
Practical 8 x 2 Hour Practicals
 

Assessment

Assessment Type Assessment length / details Proportion
Semester Exam 2 Hours   Written Exam  100%
Supplementary Exam 2 Hours   Resit failed examination  100%

Learning Outcomes

On successful completion of this module, students will:

  • have consolidated and greatly extended their knowledge of the professional and practical aspects of Internet Services Administration;
  • be able to exercise judgment when solving the difficult problems that face an Internet services adminstrator when balancing the requirements of users with the policy needs of an organisation;
  • have utilized specialized skills in managing typical Internet Services;
  • have critically reviewed the security challenges facing Internet Services Administrators and will be able to exercise judgment in establishing appropriate responses.

Brief description

This module will look at the both the administrative requirements and the practicality of the successful management of a variety of commercially relevant Internet Services. The module is aimed at people who expect to be directly involved in the operation of services such as web servers, mail servers and so on. The module will also address the practicalities of such management on machines using a small variety of operating systems in common deployment.

Content

1. Introduction to the Module - 1 Lecture
A general introduction to the module and the topics it will cover.

2. Management Policy Definition - 2 Lectures
Requirements for management policy; establishment of policies; user account management.

3. User Account Management - 2 Practicals
Account management on common operating systems. The creation of user accounts and associated permissions, capabilities and rights, together with filestore associations.

4. System Startup/Shutdown and Process Management - 3 Lectures
The loading of an operating system onto a machine; the requirement for procedures and mechanisms to support the orderly startup and shutdown of systems; the techniques and facilities in common operating systems to support startup and shutdown.

5. System Startup/Shutdown and Process Management Activities - 2 Practicals
Practical experience of starting up and shutting down systems using a variety of common operating systems. Process management on such systems.

6. File Services Administration and File Access Services - 4 Lectures
Local file management. File backup and restoration. The difference between transfer and access; services that provide transfer facilities such as the FTP protocol and its servers and clients; services that provide access facilities, in particular Sun's NFS and ZFS and Microsoft's SMB services; the practical management of FTP, NFS, ZFS and SMB.

7. Filestore Management - 2 Practicals
Filestore management, backup and restoration techniques.

8. Naming and Directory Services - 2 Lectures
The requirements and facilities of naming and directory services; actual services such as DNS, LDAP, NIS, finger, whois; the practical management of such services.

9. Management of Naming and Directory Services - 2 Practicals
Practical management of naming and directory services on a range of common operating systems.

10. Firewalls and Network Security - 2 Lectures
The requirements for network security; the role of firewalls and their typical capabilities; network address translation; the practical management of such services.

11. Other Services - 2 Lectures
Other emerging services.

12. Hardware and System Software Selection - 3 Lectures
The selection of appropriate hardware resources for both server and desktop systems. This will consider such issues as processor selection, memory requirements, network requirements and disk requirements.

13. The role of IT Service Management Methodologies - 2 Lectures
An introduction to the role of service management methodologies such as ITIL.

14. Summary and Conclusions - 1 Lecture
An overall summary of the material covered and a comparison between the facilities provided and their practical use on various products and operating systems.

15. Role Play Exercises - 2 Seminars
Role play exercises associated with policy establishment and incident management.

Module Skills

Skills Type Skills details
Application of Number The application of number is important in this area of information technology.
Communication Written communication will be developed through the writing of the laboratory workbooks and the scenario analysis report.
Improving own Learning and Performance The coursework will encourage and help students to develop and improve their individual learning skills.
Information Technology Information technology is central to this module.
Personal Development and Career planning The skills gained in this module should directly help students to prepare for many areas of the computing industry at both practical and managerial levels.
Problem solving Thinking through tasks in laboratory practicals and in the scenario analysis coursework.
Research skills Gathering supporting material for the scenario analysis coursework and including it within the report.
Subject Specific Skills Technical skills in the selection and configuration of system and network services.
Team work Some of the laboratory practicals will require students to work in small groups.

Notes

This module is at CQFW Level 6