Listen

Establish that the issue falls within your remit

If outside your remit, refer to appropriate specialist support

If the issue falls within your remit, make suggestions as appropriate

Student is academically “at risk” - Director of Learning and Teaching (speed of referral is vital here)

Specific issues relating to module, course or academic, and regulatory matters must be referred to the Director of Learning and Teaching

Difficulties with an element of a module - Module Coordinator or lecturer

Students’ needing  specific learning support refer to Learner Support  ext 1906 or email learner-support@aber.ac.uk

Students’ requiring help with study practices refer to Study Practices and Academic Skills ext 1844

Difficulties with time management, general organisational skills, homesickness - refer to Signpost Mentoring for informal 1-to-1 peer mentoring ext 1890 or email signpost@aber.ac.uk  

Listen

Offer help through referral

Refer with student's agreement

Student Health Centre ext 2087 or email nurse@aber.ac.uk 

Student Guild Counselling Service ext 1740 or email union.welfare@aber.ac.uk

Student Guild Student Advice ext 1740

Student Guild Student Support Officer ext 1741 or email union.support@aber.ac.uk

Difficulties with confidence, general organisational skills, homesickness, loneliness - refer to Signpost Mentoring for informal 1-to-1 peer mentoring ext 1890 or email signpost@aber.ac.uk

Listen

Suggest student seeks specialist advice

Refer with student’s agreement

Careers Advisory Service for help with all career development matters including advice and guidance, employment options (part-time, vacation, work placement and graduate), vacancies, career implications of module choices and opportunities to develop employability skills, PDP and further study options, contact careers ext 2378 or email careers@aber.ac.uk

Advice on starting a business and other enterprise and employability opportunities  Commercialisation and Consultancy Services

Listen

Suggest student seeks help

Refer with student’s agreement

Student Support Student Finance Adviser ext 1761 or email elr@aber.ac.uk 

Student Guild Advice

For issues with payment of tuition/accommodation fees contact Student Fees Office ext 1583 or fees@aber.ac.uk

Listen

Suggest student seeks help

For issues relating to a Student Visa contact: Student Support International Student Adviser njj@aber.ac.uk

Listen

Establish that the issue falls within your remit

If outside your remit, refer to appropriate specialist support

If the issue falls within your remit, make suggestions as appropriate

Student may be concerned about their academic progress, or may feel that the course is not suitable.  Guidance on such matters is best placed within the department.

If the student has non-academic related issues, such as finance, or ill-health, refer in accordance with the ‘Financial Difficulty’ or ‘Personal / Emotional Difficulty’ categories

If the student is sure they are making the right decision, refer to Student Support ext 1761 for a ‘Withdrawal Form’.  This must be signed by the Head of Department, the Assistant Director of Student Support (or nominated person), and the Dean of Faculty.

If the student still feels that they would like to discuss this matter further refer to Student Support ext 1761 for an appointment.