Brief description
This module focuses on managing organisations in dynamic environments. In such environments, information is critical to maintaining organisational competitiveness through satisfying customer needs, retaining and expanding the customer base, increasing productivity, improving performance, and ensuring financial viability.

There are four units to this module.

• Unit 1: What is management and why is it relevant today?

• Unit 2: Planning for the future and managing money effectively.

• Unit 3: Getting things done through people.

• Unit 4: Delivering services.