Brief description
The course will explore the key concepts and techniques of knowledge management, which is concerned with the effective management of an organizations intellectual capital. The course will the examine relationship between information and knowledge management and information strategy and knowledge management. The course will focus on the role of knowledge and information in decision making and on their contribution to strategic and management information systems. The relationship between knowledge and information and, organizational culture and politics will be studied. Knowledge and information management techniques including knowledge and information audits and communication mapping will be analysed as well as the role of gatekeepers and intranets in the knowledge management process. Case studies of knowledge and information management practices in the private and public sectors will be used to highlight the role of knowledge management in practice.