DS31710 - INFORMATION SERVICES

Module Identifier	DS31710
Module Title	INFORMATION SERVICES
Academic Year	2002/2003
Co-ordinator	Dr David A Stoker
Semester	Available all semesters
Other staff	Mr Michael A Lowe
Pre-Requisite	IL31810
Course delivery	Lecture	12 Hours
	Seminars / Tutorials	10 Hours
Assessment	Semester Assessment	Report Of Student:	50%
	Semester Assessment	Group Evaluation Exercise:	50%

Learning outcomes

At the end of the module students should:

have an understanding of the role and functions of different kinds of information services;
be able to assess the special information requirements of individuals and organisation;
be able to evaluate the performance of information services

Brief description

The design and delivery of intermediary services between information and user. The components of the information services provided by library and information units.

Reading Lists

Books
** Recommended Consultation
William A, Katz. (1997) Introduction to reference work Vol 2 Reference services and reference processes. 7th. New York: McGraw Hill
Virginia Steel, C. & Brigid Welch editors. (1995) The future of information servcies. New York: Hawthorn Press
Nicholas, David. (2000) Assessing information needs: tools and techniques. London: Aslib
Webb, Sylvia P. (1996) Creating an information service. 3rd. London : Aslib
Crawford, John. (1996) Evaluation of library and information services.
St Clair, Guy. (1995) Customer Service in the information environment - Chapter 8. Bower-Saur

Articles
Bertolucci, K. (1996) Managing Information - The information audit: an important management tool 34-5.
Ellis, D et al. (1993) International journal of information management, 13 pgs 134-151 ' Information audits, communication audits and information mapping: a review and summary'.
Buchanan, S & Gibb, F. (1998) International Journal of Information Management 18 pgs 29 -47 ' The information audit: an intergrated strategic approach'.