DS31710 - INFORMATION SERVICES

Module Identifier

DS31710

Module Title

INFORMATION SERVICES

Academic Year

2003/2004

Co-ordinator

Dr David A Stoker

Semester

Available all semesters

Other staff

Mr Michael A Lowe

Pre-Requisite

IL31810

Course delivery

Lecture

12 Hours

Seminars / Tutorials

10 Hours

Assessment

Assessment Type	Assessment Length/Details	Proportion
Semester Assessment	Report Of Student:	50%
Semester Assessment	Group Evaluation Exercise:	50%

Learning outcomes

At the end of the module students should:

have an understanding of the role and functions of different kinds of information services;
be able to assess the special information requirements of individuals and organisation;
be able to evaluate the performance of information services

Brief description

The design and delivery of intermediary services between information and user. The components of the information services provided by library and information units.

Reading Lists

Books
** Recommended Consultation
William A, Katz (1997) Introduction to reference work Vol 2 Reference services and reference processes 7th. New York: McGraw Hill
Virginia Steel, C. & Brigid Welch editors (1995) The future of information servcies New York: Hawthorn Press
Nicholas, David (2000) Assessing information needs: tools and techniques London: Aslib
Webb, Sylvia P (1996) Creating an information service 3rd. London : Aslib
Crawford, John (1996) Evaluation of library and information services
St Clair, Guy (1995) Customer Service in the information environment - Chapter 8 Bower-Saur

Articles
Bertolucci, K (1996) Managing Information - The information audit: an important management tool 34-5
Ellis, D et al (1993) International journal of information management, 13 pgs 134-151 ' Information audits, communication audits and information mapping: a review and summary'
Buchanan, S & Gibb, F (1998) International Journal of Information Management 18 pgs 29 -47 ' The information audit: an intergrated strategic approach'

Notes

This module is at CQFW Level 6