ILM5220 - STUDIES IN MANAGEMENT

Module Identifier

ILM5220

Module Title

STUDIES IN MANAGEMENT

Academic Year

2003/2004

Co-ordinator

Dr Judith E Preston

Semester

Semester 1

Other staff

Dr Geraint I Evans, Mr Hugh J Preston

Course delivery

Lecture

18 Hours 18 lectures x 1 hour

Other

6 Hours Videos, serving as a useful aid in delineating key issues and outlining core skills.

Seminars / Tutorials

1 Hours

Assessment

Assessment Type	Assessment Length/Details	Proportion
Semester Assessment	report 2,500 words	50%
Semester Assessment	essay 2,500 words	50%

Learning outcomes

At the end of this module, students should be able to:

describe the role of a manager;
explain and analyse the internal and external environments in which they operate;
profitably and productively manage their environment through the integrated planning of human, information, technology and financial resources;
get things done through people interaction skills;
manage themselves and others as individuals;
assess change and risk, and manage accordingly;
evaluate thequality and performance of their services.

Brief description

This module focuses on managing services in dynamic environments. In such environments, information is critical to maintaining organisational competiveness through satisfaying customer needs, retaining and expanding the customer base, increasing productivity, improving performance, and ensuring financial viability.
Each teaching/learning session considers the topic in a manner which reflects modern management trends in dynamic and changing environments. Relevant examples in information services are then applied to the topic concerned. As services and service provision vary widely in both function and customer base, we use a generic approach.

Aims

The overall aim of this module, is

to show students how to manage services to meet the business needs of the organisation.

Reading Lists

Books
** Essential Reading
Bryson, J (1999) Effective library and information centre management 2nd. Gower
Huczynski, A. and Buchanan, D (2001) Organizatinal behaviour: and introductory text 4th. Prentice-Hall
** Recommended Consultation
GENERAL TEXTS
Cole, G (2002) Personnel and human resource management 5th. Conituum International Publishing Group
Corral, S. and Brewerton, A (1999) The new professional's handbook: your guide to information services management Library Association Publishing
Drucker, P (2002) Managing in the next society Butterworth-Heinemann
Handy, C.B (2000) Twenty-one ideas for managers: practical wisdom for managing your company and yourself Jossey-Bass
Handy, C. B (1993) Understanding organizations 4th. Penguin Books

Notes

This module is at CQFW Level 7