DSM9820 - KNOWLEDGE MANAGEMENT

Module Identifier

DSM9820

Module Title

KNOWLEDGE MANAGEMENT

Academic Year

2004/2005

Co-ordinator

Professor David Ellis

Semester

Available all semesters

Mutually Exclusive

DSM9710

Course delivery

Seminars / Tutorials

On line support from the module coordinator is availalbe to stuents on a regular basis.

Other

The module is taught according to distance learning principles., using specially designed distance learning materials.

Assessment

Assessment Type	Assessment Length/Details	Proportion
Semester Assessment	CASE STUDY ( CIRCA 2,500 WORDS) INCORPORATING A RICH PICTURE	50%
Semester Assessment	MANAGEMENT STUDY REPORT ( CIRCA 2,500 WORDS)	50%

Learning outcomes

On successful completion of this module students should be able to:

identify the principal issues of knowledge management in organisations

discuss the advantages and disadvantages of effective knowledge management within organisations

interpret and anylyse complex organisational information and knowledge management problems

collaborate and interact with others in the development and application of knowledge management strategies

distinguish between the perceptions and roles of different actors in the knowledge management process

recognise the main issues in information and knowledge management within an organisation

provide an explaination and rationale for the implementation of a knowledge management programme within an organisation

organise a strategy for the implementation of an information and knowledge management programme within an organisation

manage an ongoing information and knowledge management programme within an organisation

evaluate the effectiveness of an information and knowledge management programme within an organisation

Brief description

The module will explore the key concepts and techniques of knowledge management. Knowledge management is concerned with the effective management of an organisation?s intellectual capital. The module will examine the relationship between information and knowledge management and information strategy and knowledge management. The module will focus on the role of knowledge and information in decision-making and on their contribution to strategic and management information systems. The relationship between knowledge and information and organisational culture and politics will be studied. Knowledge and information management techniques including knowledge and information audits and communication mapping will be analysed as well as the role of gatekeepers and intranets in the knowledge management process. Case studies of knowledge and information management practices in the private and public sectors will be used to highlight the role of knowledge management in practice.

Content

Introduction to information management; information management in the private sector. Introduction to knowledge management information and knowledge management in the private sector. Strategic information and management. Information systems and knowledge management. Knowledge management and information strategy. Information and knowledge management in the public sector. Knowledge management, information and decision-making. Motivating collaboration to generate knowledge capital in online communities. Networked information systems. Communities and virtual communities. Problems in the measurement of intellectual assets. De-constructing knowledge management.

Notes

This module is at CQFW Level 7