Learning outcomes

• have consolidated and greatly extended their knowledge of the professional and practical aspects of Internet Services Administration;
• be able to exercise judgment when solving the difficult problems that face an Internet services adminstrator when balancing the requirements of users with the policy needs of an organisation;
• have utilized specialized skills in managing typical Internet Services;
• have critically reviewed the security challenges facing Internet Services Administrators and will be able to exercise judgment in establishing appropriate responses.

Brief description

Content

2. Management Policy Definition - 2 Lectures
Requirements for management policy; establishment of policies; user account management.

3. User Account Management - 1 Practical
Account management on common operating systems. The creation of user accounts and associated permissions, capabilities and rights together with filestore associations.

4. System Startup/Shutdown and Process Management - 3 Lectures
The loading of an operating system onto a machine; the requirement for procedures and mechanisms to support the orderly startup and shutdown of systems; the techniques and facilities in common operating systems to support startup and shutdown.

5. System Startup/Shutdown and Process Management Activities - 1 Practical
Practical experience of starting and shutting down systems using a variety of common operating systems. Process management on such systems.

6. File Services Adminstration and File Access Services - 3 Lectures
Local file management. File backup and restoration. The difference between transfer and access; services that provide transferfacilities such as the FTP protocol and its servers and clients; services that provide access facilities, in particular Sun's NFS and Microsoft's SMB services; the practical management of FTP, NFS and SMB.

7. Filestore Management - 1 Practical
Filestore management, backup and restoration techniques.

8. Remote terminal and window services - 1 Lecture
The difference between remote terminal and window access; services that provide remote terminal access such as telnet and rlogin and their servers and clients; remote windows services such as X windows; the practical management of such services.

9. Naming and directory services - 2 Lectures
The requirements and facilities of naming and directory services; actual services such as DNS, LDAP, NIS, finger, whois; the practical management of such services.

10. Management of Naming and directory services - 1 Practical
Practical management of naming and directory services on a range of common operating systems.

11. Web server operation and management - 3 Lectures
The issues involved in web server management; facilities creation and management; web site protection, restricted access; web caches and proxies; web access and error logs and their analysis; the practical management of such services.

12. Management of Web server - 2 Practicals
Practical management and adminstration of typical web servers.

13. Mail service management - 2 Lectures
The components of a mail service; mail server administration; mail routing, filtering and re-writing; spam control; supporting protocols such as POP, SMTP and IMAP; usage logs and their analysis; the practical management of such services.

14. Management of Mail Services - 1 Practical
Practical management of mail services.

15. Firewalls and network security - 2 Lectures
The requirements for network security; the role of firewalls and their typical capabilities; network address translation; the practical management of such services.

16. Management of Firewalls - 1 Practical
Practical management of typical firewalls.

17. Other Services - 2 Lecture
Network Time Services. The requirement for accurate synchronised network clocks; protocols to support network time services such as NTP; the practical management of such services. Printing Services. Other emerging services.

18. Summary and conclusions - 1 Lectures
An overall summary of the material covered and a comparison between the facilities provided and their practical use on various products and operating systems.

19. Role Play Exercises - 2 Seminars
Role play exercises associated with policy establishment and incident management.

Reading Lists

Notes

This module is at CQFW Level 6