Module Identifier DS32620  
Module Title MARKETING OF SERVICES  
Academic Year 2007/2008  
Co-ordinator Dr Judith E Preston  
Semester Available all semesters  
Other staff Ms Tanya C Rogers  
Assessment
Assessment TypeAssessment Length/DetailsProportion
Semester Assessment 1500 word Report and 10 minute Powerpoint Presentation  50%
Semester Assessment Report of 2,500 words  50%

Learning outcomes

On completion of this module, students should be able to:











Content

Topics to be covered in the module are as follows:

-Definitions of marketing
-Transaction versus CRM
-Characteristics of services
-Services marketing mix
-Service offer, strategies, positioning and targeting
-Customer behaviour
-Market research and customer expectations of service
-Building and sustaining customer relationships
-Service accessibility issues, especially in relation to the Internet and e-marketing
-Quality issues
-Internal marketing strategies
-Brands and image
-Communication
-Competition

Module Skills

Problem solving Case studies will form part of the materials for the module, and students will be expected to work through problem scenarios.  
Research skills The report must be based on the student?s experience within their own organisation, and will require them to collect data, analyse this and present it appropriately.  
Communication A 2,500 word report which must be of a professional standard forms an element of the assessment for this module.  
Information Technology Students will be expected to prepare a professional standard report using appropriate software. In addition, most of the set texts have student website access via the publisher, and they will be expected to develop their knowledge via their interactive use of such sites.  
Subject Specific Skills All DL students are in employment; the skills learned during this module may improve their career prospects, as marketing is a key requirement of the professional accreditation body?s professional chartership process.  

Notes

This module is at CQFW Level 6