The module consists of a total of eight units designed to develop the subject in a way that moves from the overall international and national financial contexts to the evaluation of service provision, in terms of Value For Money and Total Quality Management. The units will include participating study with opportunities to respond within the text and to undertake some self-assessment. Although the units are not written from any one specialist point of view they do expect that students at this level will draw upon the experience within one specialist field of information and library studies in order to obtain confusions relevant to their own local situations.