10.25 Appeals and Complaints
1. Decisions on applications for study are made on academic grounds in the context of our general principles of fair and inclusive admissions, as outlined above in 10.2. These decisions are final, and there are no grounds for appeal.
2. In the event an applicant wishes to make a formal complaint in regard to an aspect of the admissions service, the applicant should write to:
Director of Global Marketing and Student Recruitment
The Director of Global Marketing and Student Recruitment, or their nominee, will contact the applicant within five working days of receiving the complaint.
In the event that an applicant is not satisfied with the initial reply received, they should contact the relevant Pro Vice-Chancellor:
Pro Vice-Chancellor (Learning, Teaching and Student Experience)
The Pro Vice-Chancellor will endeavour to respond to the complaint within five working days of receiving it. Should a delay be anticipated, the University will contact the applicant to explain the reason for the delay and indicate when they can expect to receive the response to their complaint.