Accommodation Lock-out Process

Most student lock-outs are dealt with over the telephone in the first instance. Security checks are carried out to determine that the person locked-out is the student living at the address given.

Personal data which is asked for includes (but is not necessarily limited to): full name, address of University residence, date of birth, student reference number. The personal data provided is cross-checked against the data stored in our in-house Student Record System (‘AStRA’ – Aberystwyth Student Records and Admissions System).

Some of this information, namely your full name and address of University residence, will be shared with the Security team to enable them to deal with the lock-out.

Data provided is only kept until access is re-gained by the resident.

Lawful basis: Consent.