Fault Reporting System

Aberystwyth University operates a maintenance reporting system for both academic and residential areas via the Helpdesk

The data collected will include (but is not necessarily limited to): full name, contact details, address of University residence, fault details (description and location as detailed as possible). Full name and contact details are used solely for the Helpdesk to obtain further details regarding the fault / maintenance issue if necessary.

There are 3 main ways that faults are reported in / out of office hours: via the 24/7 Campus Life Helpline (01970 622900), via the online fault report form or in person at the Accommodation Office Reception or the Main Campus Reception. Maintenance issues reported to Security will be logged on a maintenance record and either; be passed onto the facilities management via Helpdesk or (in urgent cases) be passed directly to the managing agent.

Third party providers include (though may not be limited to):

• POBL group.

• Balfour Beatty.

In the vast majority of cases only, details surrounding the fault / maintenance issue (such as location and fault) will be passed on to third party providers.

Data is kept for a minimum of 12 months after but not longer than the current academic year plus 5 years.

Lawful basis: Contract / Consent.