Report a Fault

We strive to ensure your accommodation is safe, of a high quality and good value for money. However, unfortunately, sometimes things go wrong and break.
You are not allowed to make your own repairs to the premises or make any adjustments to it. Therefore, if you have anything in need of repair or adjustments which need to be made, you must report them.
You can report any maintenance/repairs, damage, hazards and pest control issues via our online report a fault form. All maintenance issues are prioritized depending on urgency. Please report any issues as soon as they are noticed.
Online fault reports will only be received between Monday – Thursday (8:00am – 4:30pm) and Friday (8:00am – 3:30pm) excluding Bank Holidays and University Closed Days. If you have an emergency repair outside of these hours, you can ring 01970 62 2900 (Option 5) 24/7.
When reporting a fault, please ensure you include your name and room details as well as full details of the fault. Say exactly what the problem is and exactly where it is. Failure to do this may result in your fault being wrongly understood.
There is no need to report a fault twice. Once you have reported it once, you do not need to notify us again.
Please be aware that the repair time varies depending on the type of fault, see Maintenance Target Response Times found in the Residents’ Handbook.