Report a Fault

We strive to ensure your accommodation is safe, of a high quality and good value for money. However, unfortunately, sometimes things go wrong and break. 

You are not allowed to make your own repairs to the premises or make any adjustments to it. Therefore, if you have anything in need of repair or adjustments which need to be made, you must report them. 

You can report any maintenance/repairs, damage, hazards and pest control issues via our online report a fault form. All maintenance issues are prioritized depending on urgency. Please report any issues as soon as they are noticed. 

Online fault reports will only be received and processed between Monday – Friday (9.00am–5.00pm) excluding Bank Holidays and University Closed Days. If you have an emergency repair you can ring 24/7 Campus Life Helpline - 01970 622900.

When reporting a fault, please ensure you include your name and room details as well as full details of the fault. Say exactly what the problem is and exactly where it is. Failure to do this may result in your fault being wrongly understood. 

Report a Fault Form

Vandalism and Damage

If you are found to be responsible for any damage, accidental or deliberate, which exceeds reasonable wear and tear, you will be liable to pay for the costs and labour needed to recover and repair the damage. Residents will be charged collectively for repairs where the person responsible cannot be identified.

We want you to be able to personalise your accommodation and feel at home so have provided you with noticeboards for you to fix things to. Please avoid sticking things to walls, doors, ceilings, windows or corridors or you may be charged for any damage that is left.