FAQs for students

This page contains frequently asked questions about coronavirus for students. It will be kept updated as advice changes so please keep checking it for the latest information.

What is coronavirus?

A coronavirus is a type of virus. As a group, coronaviruses are common across the world. 

Typical symptoms of coronavirus include fever and a cough that may progress to a severe pneumonia causing shortness of breath and breathing difficulties.

Generally, coronavirus can cause more severe symptoms in people with weakened immune systems, older people, and those with long-term conditions like diabetes, cancer and chronic lung disease.

Novel coronavirus (COVID-19) is a new strain of coronavirus first identified in Wuhan City, China. 

How is the University monitoring and responding to the Coronavirus outbreak?

A dedicated team is closely monitoring the outbreak to coordinate the University’s response and our priorities are to safeguard the health of all students and staff and reduce disruption to University academic activities. 

We are operating in line with health advice from Public Health Wales and travel advice from the Foreign and Commonwealth Office.  We will continue to be directed by UK Government advice to protect the health of our whole University community.  

We also continue to work with other universities through HE sector bodies Universities Wales and Universities UK to ensure we share and use the most up to date information and best practice. 

This is a rapidly developing situation which is causing significant concern and uncertainty for everyone and we will respond to any changes in official advice as the situation develops.

Who can I speak to for advice regarding Coronavirus?

We continue to update this page and we have also established a new helpline to answer and address any additional questions or concerns you may have. If your question isn’t answered in the FAQs, please e-mail coronavirus@aber.ac.uk

The Helpline number is 01970 622483 and the opening hours are Monday – Friday 8.30 to 5.30 (4.30 on Fridays)

Looking after your health

How should I take care of my own health?

  • wash your hands with soap and water often – do this for at least 20 seconds
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze put used tissues in the bin immediately and wash your hands afterwards
  • avoid touching your eyes, nose or mouth if your hands are not clean
  • stay 2 metres (3 steps) away from other people, if you need to go outside

The NHS Coronavirus COVID-19 Symptom Checker is suitable for anyone living in Wales and can be used for people of all ages.

Should I wear a face mask?

Face masks play a very important role in clinical settings, such as hospitals but there’s very little evidence of widespread benefit from their use outside of these clinical settings. 

However, it is a recognised custom for Asian communities to wear face masks to protect themselves and, in particular, others from the possibility of infection. It is very important that we recognise and respect this custom. 

I have experienced unpleasant behaviour directed at me, relating to Coronavirus. Who can I speak to about this?

It is very important you tell someone from the University if you experience unpleasant behaviour or abuse.  

We have a zero tolerance to harassment and discrimination at Aberystwyth University. 

The University does not tolerate behaviour contrary to dignity and respect and expects everybody to treat each other in a way they would wish to be treated themselves

More information on reporting incidents of harassment.

Studies

Are my seminars and lectures cancelled?

All face-to-face teaching has been suspended and relevant undergraduate and postgraduate taught teaching is now being delivered via online platforms.

 

As a student, can I engage with my studies remotely?

All relevant undergraduate and postgraduate taught teaching is being delivered via online platforms from Monday 23 March. 

How can I contact my personal tutor?

Personal tutors will continue to be available in their advertised hours through electronic channels.

What are the guidelines for research postgraduates in the current situation?

The following are the University’s recommended Guidelines for research students at this moment. They will be updated as events develop and are a supplement to the University’s general advice to staff and students. We recognise that many research projects are distinct and that where research is undertaken and the method used varies considerably. The University wants to work with you to ensure that you are able to continue in your research at these very challenging times.  These are therefore Guidelines which should be interpreted if necessary through consultation with supervisors.

 

  1. Only students working on essential activities and individually authorized to be on University property at this time should be so.
  2. Supervisory meetings should continue but by skype or other electronic means and/or phone.
  3. For as long as government restrictions on movement of individuals, travel, or non-essential activities are in place, work with human participants should not involve face to face meetings. When research has previously been approved for working with human participants and the researchers plan to continue with this (in most cases online), they should contact research ethics (ethics@aber.ac.uk). For advice and information regarding online research see BPS guidelines  https://www.bps.org.uk/news-and-policy/ethics-guidelines-internet-mediated-research-2017 . Even when the current stringent restrictions on face-to-face meetings are lightened, government and university advice must be followed closely and such meetings should not take place unless absolutely necessary and with the informed consent of all participants. A new risk assessment should also be carried out at that time relating to COVID19. A copy of the approved risk assessment should be sent to ethics@aber.ac.uk for information and to request confirmation of ethical approval prior to any face-to-face meetings taking place.
  4. Similarly, given the restrictions announced by the Prime Minister on 23 March, fieldwork should not be undertaken. We are putting in place measures to ensure that those students responsible for animal welfare (eg at Trawscoed farm) have been identified and can still work on University property. Given the current restrictions announced by the Prime Minister on 23 March, all desk based research should be undertaken from home.
  5. Laboratory based research may no longer continue and labs have been made safe and secure. Exceptions are only possible when an overwhelming case is made to the Head of the Graduate School. This will normally only involve urgent research on COVID19.
  6. Students currently away from Aberystwyth should follow government advice when returning. Tier 4 students should ensure that they contact the Compliance Office.
  7. Students wishing to leave or stay away from Aberystwyth but continue to study should seek approval of the Head of the Graduate School on rrz@aber.ac.uk or via their departments to work remotely. Tier 4 students should ensure that they contact the Compliance Office.
  8. Students unable to make progress or wishing to take time out from their studies due to the current circumstances should discuss temporary withdrawal or an extension with their department and the Compliance Office if they hold a Tier 4 visa. Where studies are disrupted by COVID19, the university will ensure that extra time, where evidence supports an extension, will be allowed. However please note that extensions are unlikely at this moment in time to be funded, though practice may vary according to funder.
  9. Students who have entered, or are about to enter the examination phase should keep in contact with their department regarding arrangements for thesis submission and vivas. In order to avoid delays in examination, the University will consider greater use of skype or other electronic means (for which permission should be sought from the Head of the Graduate School (rrz@aber.ac.uk).
  10. The Graduate School will advise on Research Training modules but rules requiring completion of modules for progression purposes may be relaxed.

What are the guidelines for DProf postgraduates in the current situation?

The following are the University’s recommended Guidelines for DProf students at this moment. They will be updated as events develop and are a supplement to the University’s general advice to staff and students. We recognise that many DProf projects are distinct and that where research is undertaken and the method used varies considerably. The University wants to work with you to ensure that you are able to continue in your research at these very challenging times.  These are therefore Guidelines which should be interpreted if necessary through consultation with supervisors.

  1. Only students working on essential activities and individually authorized to be on University property at this time should be so.
  2. Given the current restrictions announced by the Prime Minister on 23 March, all desk based research should be undertaken from home.
  3. Supervisory meetings should continue but by skype or other electronic means and/or phone.
  4. For as long as government restrictions on movement of individuals, travel, or non-essential activities are in place, work with human participants should not involve face-to-face meetings. When research has previously been approved for working with human participants and the researchers plan to continue with this (in most cases online), they should contact research ethics (ethics@aber.ac.uk).  For advice and information regarding online research see  BPS guidelines  https://www.bps.org.uk/news-and-policy/ethics-guidelines-internet-mediated-research-2017 . Even when the current stringent restrictions on face-to-face meetings are lightened, government and university advice must be followed closely and such meetings should not take place unless absolutely necessary and with the informed consent of all participants. A new risk assessment should also be carried out at that time relating to COVID19. A copy of the approved risk assessment should be sent to ethics@aber.ac.uk for information and to request confirmation of ethical approval prior to any face-to-face meetings taking place. If you are currently collecting data, please contact your supervisor to discuss appropriate alternative methods (e.g. skype instead of face to face) which might reduce any delays in collecting data.
  5. Students currently away from Aberystwyth should follow government advice (from the UK government and the country they are in) when travelling here. Tier 4 or other visa-holding students should ensure that they contact the Compliance Office.
  6. Students unable to make progress or wishing to take time out from their studies due to the current circumstances should discuss temporary withdrawal or an extension with their department. Where studies are disrupted by COVID19, the university will ensure that extra time, where evidence supports an extension, will be allowed.
  7. Students who have entered, or are about to enter the examination phase should keep in contact with their department regarding arrangements for thesis submission and vivas. In order to avoid delays in examination, the University will consider greater use of skype or other electronic means (for which permission should be sought from the Head of the Graduate School (rrz@aber.ac.uk)).
  8. The Graduate School will advise on Research Training modules but rules requiring completion of modules for progression purposes may be relaxed.

What will happen if I fail a module that is assessed in semester 2?

Students who fail module assessments taking place during semester 2 will be given an automatic resit opportunity and their mark will not be capped.  There is no need to fill in a special circumstances form if you think the current situation is impacting on your semester 2 work.

I’m supposed to be on placement next year – what do I do?

Book an appointment with the Careers Service through the on-line portal ABERcareers, noting whether you would prefer a Skype meeting or a telephone call.  Make sure you leave your appropriate contact details and careers staff will happily assist you.

Will I still be charged for overdue library books?

Books recalls have been suspended until further notice. At present you are unable to request a book that is on loan to someone else and you will not be asked to return your loans even if they have reached their maximum borrowing period.

You can check your library account from Primo or via ApAber.

How can I protect myself from Covid-19 Scams?

Fears of Covid-19 are being used by criminals and hackers to prey on members of the public.

University staff and students are urged to:

  • Remain vigilant towards emails and telephone calls.
  • Be aware of email scams that may attempt to trick individuals into opening attachments or opening web sites that may risk personal or University information, passwords, contacts, and bank details. These may include fake online resources about the virus, refunds, counterfeit goods, donations, and loans.

For more Information, please refer to the FAQ on “How can I spot if an email I have received is genuine or not?” at https://faqs.aber.ac.uk/index.php?id=394.

Assignments and exams

Will the examinations in May be taking place?

The University will not be running formal examinations on campus in May. 

Specific details for alternative arrangements are still being finalised and your department will be providing further guidance as soon as possible. Please bear with us as colleagues prepare this information. The mechanisms we are putting in place will mean that you are able to complete your course and graduate or progress on schedule.  

Please continue to engage in your learning and work on all of your other assessments for semester two. 

Do I still have to submit my assessments by the deadline?

All current assessments should be submitted online with all deadlines extended by 1 week for this term.  All deadlines for term 3 remain the same.

If I am unable to complete an assessment for semester 2, can I apply for special circumstances?

We acknowledge this situation will be disruptive and appreciate that engagement with your studies may be difficult.  

If you are unable to complete an assessment for semester 2 for whatever reason, you do not need to fill in a special circumstances form. The exceptional circumstances mean we will give you an automatic resit opportunity and your mark will not be capped. 

 

 

Who can I speak to about my individual exam/study adjustments?

If you were due to take an exam and are worried about the impact of the alternative arrangements on your disability you can discuss this or study requirements with our Accessibility Advisers.  Please email – disability@aber.ac.uk.

Job hunting

How will the current situation / cancellation of exams affect my future job hunting?

Remember that everyone will be in the same situation and employers will be well aware of the implications.  Contact the Careers Service with any concerns by sending a query through the on-line portal ABERcareers, or email  careers@aber.ac.uk, and they will contact you to discuss your specific situation.

I’m a final year and I need help with my CV/application/job hunt etc

Send your query to the Careers Service through the on-line portal ABERcareers, or email  careers@aber.ac.uk with your specific enquiry, and they will help you with any aspect of your future job hunting.

Self-isolating

I have symptoms and need to self isolate – what do I need to do?

If you need to self-isolate please:

University accommodation

If you are living in University accommodation, please log into your student record (studentrecord.aber.ac.uk) and complete the online form under the Academic Record tab > Attendance Record.  We need you to complete this form even if you have already informed somebody at the University of your current status.

Please note that in line with Government guidance, where you or one of your household have symptoms of coronavirus, then all household members must stay at home and not leave the house for 14 days.  As a result, please note that the University will be obliged to notify your fellow flatmates of the requirement for them to self-isolate.  The University will not identify individuals in its communications.  Given other information they may already know about you, you may, however, be identifiable to your flatmates.  We will process information about your self-isolation in accordance with data protection legislation. The lawful basis for processing is the legitimate interest (GDPR Art. 6(1)(f)) of you, the University community, and wider society.

How do I buy food/feed myself and maintain supplies during my period of self-isolation?

Some supermarkets will deliver food and other items to Aberystwyth for a low fee.  However, due to overwhelming demand, it is currently very difficult to secure home delivery slots with many of the major supermarkets.

However, several independent Aberystwyth shops are looking into offering home delivery.

Treehouse (Dry foods, organic wholefoods, fruit, veg, meat etc)
Facebook: @TreehouseWales
Tel: 01970 615791

Rob Rattray Butchers
Facebook: @RobRattrayButchersAber
Tel:  01970 615353 / E-mail: robrattray@hotmail.co.uk

Jonah's Fishmarket
Facebook: @JonahFishMarket
Tel: 01970 615492

Spartacus (sandwiches and snacks)
Facebook: @Spartacusaberystwyth
Tel: 01970 627799
Closed- Delivering sandwiches around Aber during lunchtimes (on Just Eat) – 01970 625885

Maeth y Meysydd Wholefoods
Facebook: MaethYMeysydd
Tel: 01970 612946

Aber Food Surplus
Facebook: Aberfoodsurplus
E
-mail: afscollunityhub@gmail.com

Slaters Bakery (bread and cakes)
Tel: 01970 611522 / 01970 612658

Additionally the university will be operating a delivery service via the Nosh Da app with a limited range of groceries, ready meals, toiletries and other distress purchase items. Please download the Nosh Da app available from the App Store and Google Play.

Regarding the delivery of hot food/meals, please see separate FAQ below.

Can I get hot food delivered to my accommodation during my period of isolation?

Yes the University Hospitality Department operate a hot food delivery service on campus and in most of  town. Please download the Nosh Da app available from the App Store and Google Play. The app has full menu including vegetarian and vegan options and service times and our friendly staff will deliver to your flat door. We will also be offering a limited range of groceries, ready meals and other distress purchase items via the Nosh Da app which again can be delivered to your door.

If I am self-isolating, what should I do in the event of the fire alarm sounding in my accommodation?

If there is a fire alarm you will need to:

  • Leave the room, remembering to take your accommodation key with you.
  • Make sure that you have suitable clothing readily available to keep warm and dry.
  • Try to avoid touching handrails and door handles as much as possible, and avoid close contact with others – the general guidance is to ensure that you try to keep at a distance of a least 6 feet.
  • Make contact with the fire marshal to let them know that you are in self-isolation.
  • Once you’ve made contact with the fire marshal, keep your distance from others, however do not stand any closer to your accommodation than the assembly point.

One of my flat mates is currently unwell with coronavirus‐like symptoms, what should I do?

In line with Government guidance, where you or one of your household have symptoms of coronavirus, then all household members must stay at home and not leave the house for 14 days. 

Follow any advice given by Public Health Wales https://phw.nhs.wales/topics/latest-information-on-novel-coronavirus-covid-19/

Please ask your flat mate to notify the University via  coronavirus@aber.ac.uk

If you or your flat mate has a pre-existing condition that might make you particularly vulnerable, please take care and follow the advice provided by Public Health Wales  They should not attend your GP or emergency department without phoning in advance. 

If you are living in University accommodation, please log into your student record (studentrecord.aber.ac.uk) and complete the online form under the Academic Record tab > Attendance Record.  The form requires you to confirm whether you are still living in University accommodation, and if so, whether you are self-isolating with/without symptoms.  We need you to complete this form even if you have already informed somebody at the University of your current status.

If you are concerned about your welfare because someone you live with is not following public health advice and has symptoms you should phone the Helpline 01970 622483 - the opening hours are Monday – Sunday, 9am (10am on Wednesdays) - 10.00pm. 

I share a kitchen and bathroom with other people in my shared student accommodation. What should I do?

The latest guidance for people who self-isolate is available here.

To avoid feeling of isolation you should communicate with friends and colleagues regularly.  

Can I return home once I have finished my period of self-isolation?

Updated 24-03-20

On 23-03-20 the government announced strict new measures to tackle the spread of coronavirus:

Stay at home

  • Only go outside for food, health reasons or essential work
  • Stay 2 metres (6ft) away from other people
  • Wash your hands as soon as you get home

 

Once you are able to return home following completion of a period of self-isolation, please notify the University via  coronavirus@aber.ac.uk

If you are living in University accommodation, please log into your student record (studentrecord.aber.ac.uk) and complete the online form under the Academic Record tab > Attendance Record.  

How do I look after my mental health and wellbeing whilst self isolating?

Keeping a varied daily routine is important to help distract you from any worry whilst offering a sense of control over your situation. Setting up different ‘zones’ in your accommodation can help e.g. outdoor zone by a window, work zone, leisure zone, sleep zone, exercise zone. Stay connected- keep socialising through social media with caring individuals and staying hydrated with good nutrition. More help and advice can be found on our Student Wellbeing Webpages through MIND and NHS webpages.

https://www.aber.ac.uk/en/student-support/our-services/student-wellbeing/covid_19/ 

https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/

https://www.nhs.uk/conditions/stress-anxiety-depression/

You can also access the Big White Wall which provides 24/7 online peer and professional support.

Our Wellbeing Service has opened up daily ‘phone drop ins’ for any student with heightened worry, concerns about the current situation. Please email studentwellbeing@aber.ac.uk or call 01970 622087 to arrange a session with one of our practitioners.

Should I let someone in the University know I’m self-isolating?

Yes - please notify the University via coronavirus@aber.ac.uk.

University accommoation

If you are living in University accommodation, please log into your student record (studentrecord.aber.ac.uk) and complete the online form under the Academic Record tab > Attendance Record.  The form requires you to confirm whether you are still living in University accommodation, and if so, whether you are self-isolating with/without symptoms.  We need you to complete this form even if you have already informed somebody at the University of your current status.

Please note that in line with Government guidance, where you or one of your household have symptoms of coronavirus, then all household members must stay at home and not leave the house for 14 days.  As a result, please note that the University will be obliged to notify your fellow flatmates of the requirement for them to self-isolate.  The University will not identify individuals in its communications.  Given other information they may already know about you, you may, however, be identifiable to your flatmates.  We will process information about your self-isolation in accordance with data protection legislation. The lawful basis for processing is the legitimate interest (GDPR Art. 6(1)(f)) of you, the University community, and wider society.

As a student who is self-isolating, can I apply for special circumstances?

We acknowledge this situation will be disruptive and appreciate that engagement with your studies may be difficult.  

If you are unable to complete an assessment for semester 2 for whatever reason, you do not need to fill in a special circumstances form. The exceptional circumstances mean we will give you an automatic resit opportunity and your mark will not be capped. 

Who can I speak to if I’m worried about a friend/fellow student?

If you are worried about someone, the Helpline number is 01970 622483 and the opening hours are Monday – Sunday, 9am (10am on Wednesdays) - 10.00pm. 

If you are in crisis further information about sources of help can be found here: https://www.aber.ac.uk/en/student-support/current-students/student-wellbeing/crisis_support/

My child is a student at Aberystwyth University, and I am concerned about their health and wellbeing. Where can I access information?

Ensuring the safety and welfare of Aberystwyth University students is a priority and we are monitoring the Coronavirus situation as it unfolds. We are following the latest advice from the Foreign and Commonwealth Office, World Health Organisation and Public Health Wales and have shared that with our staff and students.  

Travel

Should I / my child go home?

Updated 24-03-20

On 23-03-20 the government announced strict new measures to tackle the spread of coronavirus:

Stay at home

  • Only go outside for food, health reasons or essential work
  • Stay 2 metres (6ft) away from other people
  • Wash your hands as soon as you get home

Full guidance on staying at home and away from others. 

All students must follow Public Health Wales advice concerning self isolation if you, or anybody you live with, has a high temperature or a new and continuous cough.

We know that a number of students will still be in Aberystwyth, including international students who are unable to travel, are self-isolating or wish to remain in UK for the duration of their visas and period of study.  We will do all we can to support you at this time, working closely with the Students’ Union. 

I am on a work placement in the UK what do I do?

You should continue to follow government advice. Any decision regarding attendance for a placement in the UK, therefore, will be guided by the decisions of your hosting organisation (i.e. if they decide to close or remain open).   

I am planning to go on a placement overseas in the next few months what do I do?

You should discuss this with your supervisor or departmental tutor and with the Study Abroad office. Keep up to date with the external links on the AU webpages for the latest advice, including advice for the country you are planning to travel to, and which countries you will need to travel through to get there. 

I’m an international student but cannot return home – what should I do?

If you have decided to stay in Aberystwyth or have not been able to return home due to travel restrictions, it is really important that you do not feel isolated.  We would encourage you to keep in touch with your family and friends by using WhatsApp, Facetime, Skype or any other form of communication.  The Students’ Union has set up a Facebook Peer Support group to connect students who are staying in Aberystwyth.

International students are advised to register with their Embassies to receive advice and support on returning home.

What will happen if my visa is about to expire and I cannot leave the UK due to travel restrictions?

The Home Office announced on the 24 March that visa nationals who cannot return home due to the Coronavirus COVID-19 outbreak will be able to extend their visas.  The extension, will only apply to anyone whose leave expired after the 24 January and who cannot leave the UK because of travel restrictions or self-isolation. This will last until 31 May but will be kept under regular review in case further extensions are needed.

If you have not been able to return home and your visa has expired, you will need to email CIH@homeoffice.gov.uk, so that your visa can be extended.

We are waiting for guidance on whether visas will be extended for those whose visas expire after the 31 May and will provide further information on this when we receive it.  If you are confused or have any concerns about your visa, please email the International Student Adviser on immigrationadvice@aber.ac.uk.

Financial concerns

Will I get my 3rd term Student Finance payment in April if I am studying remotely?

The Student Finance Practitioner Line has confirmed that 3rd term payments will take place as scheduled irrespective of where you are studying remotely.

I have financial difficulties- what support can I access?

If you have urgent financial concerns please contact one of our Student Advisers on student-adviser@aber.ac.uk to discuss your situation in more detail.

The student hardship fund is still currently available. However, due to the current situation we can only accept applications through email and there may be a significant delay in processing your application. Please email your completed application form and supportive evidence to student-adviser@aber.ac.uk.

You can find the application form here - https://faqs.aber.ac.uk/?searchkeyword=sss-gl-m-ahf&language=en.

Will I still have to pay for my accomodation if I bring my Accommodation Licence Agreement to an end?

No, students will not be charged for their accommodation after Easter if they wish to bring their Accommodation Licence Agreement with us to an end. 

 

What happens to outstanding catering balances on Aber Cards for students in catered residences?

You will not lose the remaining credit balances on your AberCards, should you be unable to spend these before the end of the academic year. Any outstanding balances will be rolled forward until next year for all returning students. Any students not returning to university in 2020/21 should contact us individually.

I have a finance-related query that isn't answered here

Visit the Finance Department FAQs for answers to the following questions:

  • How do I pay my tuition fees?

  • How do I pay my accommodation fees?

  • How do I pay other invoices that are not for tuition or accommodation fees?

  • How do I update my card details for my plan(s)?

  • I haven’t received my bursary payment?

  • I’m due a refund, what do I need to do?

  • Will I still receive my payments from Student Finance?

  • I have changed my bank and/or contact details, whom do I inform?

  • I have been relying on external work to help pay my fees. I have been advised that due to the current situation I am no longer required. How will the University help me?

Disability support

Can I still receive my DSA 1:1 support?

Yes, you can continue to receive your 1:1 support but the support will need to be carried out ‘remotely’ (audio/video call) rather than face-to-face. Please contact your support worker directly to arrange how best you would like to manage your remote support. In exceptional circumstances it may be possible to provide support via email. Please contact swtstaff@aber.ac.uk or disability@aber.ac.uk if you have any questions about your support that cannot be answered by your 1:1 support worker.

How do I arrange my DSA Needs Assessment?

If you have received your DSA Eligibility Letter and haven’t yet arranged your Needs Assessment appointment, you can contact the Accessibility Service to arrange an assessment by emailing access.centre@aber.ac.uk. We are currently unable to do face-to-face assessments but assessors will be able to arrange a video call assessment with you.

Campus life

What is still open on Campus?

While limited catering takeaway facilities will remain open, all other on-site facilities will be closed until at least 14 April 2020.  This includes the Arts Centre, the Libraries, the Students Union, and the University Sports Centre.  The Old College is also closed.

Can I still buy food and drink on campus?

Updated 26-03-20

Limited catering takeaway facilities remain open:

Nosh Da
Delivered hot food and groceries 12:00pm - 8:00pm
Do
wnload the Nosh Da Aber app for more details

Vending
All hot & cold drink & snack vending on campus are currently operational and being filled

Will I be refunded for Arts Centre event tickets?

The Box Office team are contacting all ticket holders to arrange refunds and advise of rescheduled dates, but please be patient as there are many hundreds of people to contact.  The website and social media will be updated regularly, so please keep checking for the latest information.

What is the latest on Libraries and Information Services?

Updated 24-03-20

Libraries

The Hugh Owen Library and Physical Sciences Library are closed until further notice. Please see our webpage Library Services and COVID-19 for the latest information on our services. Our online services will be available as usual.

Information Services

The 24/7 learning centres and computer rooms are now closed. Please note that online resources are still available as normal, and support from Information Services for your technical needs and resource enquiries is available remotely. Follow us on Facebook, Twitter and Instagram for the latest information from Information Services.

Am I still able to contact the Student Support and Careers Service Team?

During the current Coronavirus outbreak the Student Support and Careers Service Team continues to provide support. If you have a question you would like answered or need support please send your request to one of the following:

student-support@aber.ac.uk  for general enquiries 01970 621761

studentwellbeing@aber.ac.uk for wellbeing issues

immigrationadvice@aber.ac.uk  01970 621548

accessibility@aber.ac.uk for exam or reasonable adjustments

student-adviser@aber.ac.uk  for hardship/funding queries

careers@aber.ac.uk for work placement/graduate queries

When will the Old College reopen?

The decision regarding when to reopen will be kept under ongoing review.  The website and social media will be updated regularly, so please keep checking for the latest information.  If you have any venue specific questions, please email oldcollege@aber.ac.uk.

Do you have any health and fitness advice while the Sports Centre is closed?

For guidance on daily health and fitness tips, workouts and regular updates follow the Sports Centre on Facebook or Instagram @sportaber.

Please note that no monthly payments via salaries or direct debits will be collected by the Sports Centre until it reopens, so there is no need to cancel your membership.

Students' Union

Can I still access Students’ Union Services?

Yes, albeit remotely. AberSU is ensuring its services continue to operate with contingencies in place where appropriate.

Please see the AberSU Coronavirus (COVID-19) webpage for full information on all services and activity.

Will Students’ Union activities including Sports Clubs, Societies and UMCA be continuing?

As guidance prohibits groups of people meeting together, all Sports Clubs and Societies and UMCA must cancel training, meetings, socials and events until further notice. 

That said, staff are continuing to support group enquiries where appropriate as well as provide support to prevent isolation. AberSU has created a Facebook group AberSU Covid-19 Peer Support | Cefnogaeth Cymheiriaud to help keep Aberystwyth University Students connected and supported.

Please see the AberSU Coronavirus (COVID-19) webpage for full information on all services and activity.

Can I still contact the Students' Union Advice Service while AberSU is closed?

The AberSU Advice Service continues to operate as usual via remote means; you can contact the service by calling 01970621712 or emailing union.advice@aber.ac.uk.

The service will operate video calling/skype drop-ins as required during the usual of 10am-12pm and 1pm-3pm, Monday to Thursday.

SU COVID-19 webpage

How can I stay connected with other students?

One important way to self-care during this period is to connect with others; it’s regarded as one of the five main ways to maintaining good wellbeing.

There are a number of ways you can do this as well as the usual video calling; consider creating, joining or utilising existing online social media groups on Facebook or WhatsApp of other students whether it be on your course, staying in university and private accommodation or as part of a Sports Club or Society, to keep in touch and support each other.

AberSU has created a Facebook group AberSU Covid-19 Peer Support | Cefnogaeth Cymheiriaud to help keep Aberystwyth University Students connected and supported.

Remember when creating groups, be mindful of its purpose and that posts or messages should be relevant to the topic and factual. One way of doing this is to consider whether posts are True, Helpful, Inspiring, Necessary and Kind.

Students living in University residences

Are the laundry rooms open?

Laundry rooms remain open.  Please strictly observe the government’s advice on movement and self-isolation.

I live in University Accommodation, how do get hold of Hoover and Waste bags?

If you are not self-isolating: Supplies of Hoover and Food/Dry Mixed Recycling waste bags are available in all Laundry Rooms.

If you are self-isolating: Please request Hoover and/or Food/Dry Mixed Recycling/General Waste bags you require via our Online Report a Fault Form and our teams will deliver the items outside your flat door as soon as possible.

I live in University Accommodation and am self-isolating (with symptoms), how do I get my waste to the bin stores?

The University is able to help take your waste to the bins stores.  All you need to do is:

  • Ensure that all waste is in the appropriate waste bag (Food, Dry Mixed Recycling or General Waste), or container provided for Glass
  • When you have waste to be collected, please double bag the waste (i.e put your full bag into another bag of the same type), ensuring you wash your hands before and after. 
  • Place the bags, or container for Glass outside your flat door prior to 09.30 on the day you wish collection to take place (Monday to Friday
  • Please place the basgs or container as neatly as possible avoiding an obstruction directly outside the door, to ensure you can leave safely in an emergency
  • Please request for the waste to be removed via the Online Report a Fault Form and our teams will remove as soon as possible.

I’m currently still living in University accommodation, can I have overnight visitors?

In light of the current situation, with immediate effect and until further notice, you will unfortunately not be permitted to have overnight visitors in University accommodation.

I’m self-isolating in University accommodation, can I have visitors?

If you, and/or your flatmates, are self-isolating within University accommodation, please follow the self-isolation guidance and ensure that you do not have any visitors to your flat.

Can I move to different University accommodation so I can live nearer my friends?

Unfortunately it is not possible to offer transfers to alternative University accommodation.  Even where students have vacated their room as they have chosen to return home, they continue to pay for their room, and may have chosen to leave belongings there.

More information about how to look after your mental health and wellbeing at this time can be found on our Student Wellbeing Webpages through MIND and NHS webpages.

https://www.aber.ac.uk/en/student-support/current-students/student-wellbeing/
https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/
https://www.nhs.uk/conditions/stress-anxiety-depression/

You can also access the Big White Wall which provides 24/7 online peer and professional support.

I’m still living in my University accommodation. If I report a maintenance issue, how quickly will it be dealt with?

Maintenance staff continue to deal with any maintenance/repairs, damage, hazards and pest control issues that are reported in student residences. However, due to the current situation, response times may be slightly longer than usual, so please bear with us.  All maintenance issues continue to be prioritised depending on urgency.  However, if there is a risk to your welfare or a problem that you have previously reported has significantly worsened, please repeat or escalate the maintenance request.

Can I terminate my Accommodation Licence Agreement before Easter?

Where students have left their University accommodation and do not intend to return for the remainder of the academic year, we are able to end Accommodation Licence Agreements early and not charge rent for the final term.

You will receive correspondence from the University which explains how you will be able to terminate your Accommodation Licence Agreement with us for the final term of this year, should you so wish.

If you wish to remain in your Aberystwyth University accommodation for the remainder of the academic year, you are of course welcome to do so.  We will continue to provide accommodation services for students who wish to remain, in accordance with government restrictions.

I’m leaving Aberystwyth, with all of my belongings, and do not plan to return before the end of the accommodation licence agreement, what do I do with my keys?

If you do not plan to return to Aberystwyth then please return your key(s)/fob to us for safekeeping, including your post box key. You can return your keys to us at Reception in Y Sgubor, Fferm Penglais (Monday – Friday 9am – 5.30pm) or outside of these hours, please return your key(s)/fobs to Campus Reception, Penglais Campus.

I’m leaving Aberystwyth temporarily, and will be leaving belongings in my room, but plan to return before the end of the accommodation licence agreement, what do I do with my keys?

Please keep your keys and ensure that you have removed any perishable items from your bedrooms and/or associated communal areas before leaving.

I receive free use of the Sports Centre facilities because I am living in University accommodation. Will I receive a refund of this part of my accommodation fees now the Sports Centre is closed?

Free Sports Centre use is a complimentary benefit of living in University accommodation, therefore students are not entitled to any monetary refund.

Post services

I am continuing to live in University Accommodation, are there any changes to arrangements for the delivery of post?

Royal Mail and all major couriers continue to have access to all residential block doors (apart from Pentre Jane Morgan where they knock directly onto the house door). 

Please be aware that you may experience delays in receiving your orders, especially for non-essential items.

I am no longer living in University Accommodation, what will happen to my post?

We would ask that any new post is re-directed to your current address, however we appreciate that some may have arrived after you vacated, especially for those who left at short notice.  Our staff will be assessing the build-up of parcels within the entrance of Accommodation blocks and will consider, in due course, any requirement to store items centrally.  Should this be the case, we will communicate this accordingly.

What should I do if I have a question about the Post?

Please continue to use the Accommodation Office as your first port of call for routine accommodation enquiries, via accommodation@aber.ac.uk / 01970 62 22900

 

Graduation

Why has the decision been made to cancel the graduation ceremonies scheduled for the 14th – 17th July 2020?

Due to the global Coronavirus outbreak, a decision has been made to postpone Aberystwyth University’s July 2020 graduation ceremonies.   

While students in their final year can of course graduate, under current circumstances we cannot be sure when we will be in a position to hold a celebration of their success.   Once we know when it is likely to be safe and responsible to hold these events we will update you with our plans. 

When will the rescheduled ceremony dates be available?

Once we know when it is likely to be safe and responsible to hold these events we will update staff and students with our plans.  Graduation ceremonies provide unforgettable memories for our students and their families and we look forward to celebrating with you in due course.

We will ensure that students are kept informed of important updates via their University email account.  Information will also be posted on our graduation webpages.

When will I need to register for the rescheduled ceremonies?

Once the new ceremony dates are confirmed, students will be informed of the timescale for registration.

I have a booking to stay in University managed accommodation during the postponed ceremonies, how do I arrange for a refund ?

Our Conference Office team will be in contact with those individuals who have to booked to stay in University accommodation.  In the interim, if you have any queries, please contact the Conference Office on 01970 621960 / conferences@aber.ac.uk.

Does the postponement of graduation impact on the awarding of my degree?

It is important to stress that our decision does not impact on the University awarding you your degree. Provided you meet the requirements of your course we will confer your degree at a University Examination Board as is our normal practice.

Other questions?

What if I have a question that isn’t answered here?

If you have a question that isn’t answered in the FAQs, please e-mail coronavirus@aber.ac.uk. The University’s coronavirus helpline is also available and can be contacted on (01970 62)2483.