Students living in University residences

End of term arrangements

I am still living in University accommodation, however I want to move home - can I do this?

If you are still living in University accommodation and wish to return home or move somewhere else, you can do so. Welsh Government advises against any travel that is not essential, however, “Moving house is permitted, where there is a need to do so and the move cannot be postponed. A student may travel for the purpose of moving house from their term-time time accommodation to their usual home if they have a reason for doing so, including the ending of face-to-face teaching, or having reached the end of their lease”.

 


When you leave please hand in your keys at the Penglais Campus Reception and, where possible, make sure that you take all your belongings with you. Please note that you will only be charged for accommodation up to the day you hand back your keys. Any rent paid in advance for the remainder of your accommodation agreement will be refunded to you.

 

If you are arranging for someone to travel to the University to help with the move, you should:

i.       Plan the journey carefully in order to avoid contact with others and observe social distancing guidance   at all times.

ii.      Ensure that only one person travels to Aberystwyth to collect you and your belongings.

iii.      Observe the restrictions on non-essential travel which are in place in Wales.

 

 

For the latest Welsh Government Covid-19 / Coronavirus advice and guidance click here.

I live in private accommodation, my tenancy is coming to an end and I need to move. What should I do?

Many students living in private sector accommodation will have been contacted by their landlord or letting agency as their tenancy agreement will soon come to an end. Under the latest government guidance “Moving house is permitted, where there is a need to do so and the move cannot be postponed. A student may travel for the purpose of moving house from their term-time time accommodation to their usual home if they have a reason for doing so, including the ending of face-to-face teaching, or having reached the end of their lease”. This means that if it is necessary for you to move out of your private accommodation and move your belongings elsewhere, you can do so, but you should take all possible steps to avoid the risk of spreading infection. In organising the move you should:

iii.      Plan any journeys carefully in order to avoid contact with others and observe social distancing guidance at all times.

 

 ii.      Minimise how many people you travel with and avoid other people when moving in or out of properties.

iii.      Observe the restrictions on non-essential travel which are in place in Wales.

 

Students who have left their belongings in their University accommodation, and are currently staying elsewhere, cannot currently return to remove their belongings.  We have written to University residents separately to outline how collections will be managed once travel restrictions are lifted sufficiently.

For the latest Welsh Government Covid-19 / Coronavirus advice and guidance click here.

My belongings are still in my room - what should I do about collecting them?

The Welsh Government has advised against any travel that is not essential therefore please do not return to collect your belongings at this time. We will contact you to arrange collection of your belongings either by the date your tenancy ends or in line with government advice if movement restrictions mean you cannot collect your things by that date. Once we are able to allow students to return to campus, we intend to enable you to book a time slot during which you can collect your belongings. Please ensure that you regularly check your Aberystwyth University email account for updates on the collection process.

* Please note, as your Licence Agreement has been terminated, access permissions to your accommodation on your AberCard have been removed. Please do not travel to Aberystwyth without making arrangements via the system outlined above.

 

 

I am an overseas student and have left my belongings in my room. What happens if I am unable to return to Wales before September to collect my things?

We understand that it may not be possible for overseas students to return to Wales to collect belongings over the next few months. The University is currently reviewing the best way we can help you to retrieve your belongings and will be in touch in due course, but please be assured, your belongings will be safe. We recommend that you regularly check your Aberystwyth University email account for any updates.

 

 

Will the University keep my belongings safe?

The University is not intending to relocate any belongings left in the accommodation. However, should this be required, we will contact you directly to let you know.

We are currently only accessing unoccupied accommodation to dispose of rubbish and any perishable items, within the communal areas. However, for health and safety reasons, we may need to access bedrooms should we become aware of perishable items which need to be disposed of. Please email accommodation@aber.ac.uk should you have any concerns about perishables left in your accommodation and we will arrange for these to be removed.

Should the University have any concerns about wider Health and Safety issues that may affect your personal belongings, including non-perishable items, we’ll attempt to make contact with you.

 

Once the University has notified me that I can travel to collect my belongings, will I be able to stay in my accommodation during my visit?

If you have informed the University that you are not staying in University accommodation for term 3, your accommodation licence will have been terminated. You will therefore not be able to stay overnight in your accommodation when you travel to collect your belongings.

 

A small amount of accommodation may be available for those for whom an overnight stay is unavoidable. Further information on this will be provided in due course.

Will I be able to stay in University residences over the summer?

Applications for summer accommodation at the University opened on Wednesday 29 April. You can apply to stay with us over the summer by following the link below: https://www.aber.ac.uk/en/accommodation/accommodation-options/summer-accommodation/

 

Please note that the University cannot guarantee availability of summer accommodation. Spaces will be allocated on a first-come first-served basis.

If I am not able to travel home at the end of my licence agreement due to travel restrictions remaining in place, will I be able to stay in my current room?

Should the current travel restrictions still be in place at the end of the licence agreement, you will be able to stay in University accommodation. The University is currently reviewing the situation, however please note that it is possible you may be required to move to alternative University accommodation for the summer period.

 

I still have my key(s) / fob (s) but I am no longer living in University accommodation. What should I do with them?

If you have left any belongings in your room, please keep your key(s) / fob(s) safe. We will contact you to arrange collection of your belongings either by the date your tenancy ends or in line with government advice if movement restrictions mean you cannot collect your things by that date.

If you have taken your belongings with you and do not plan to return to Aberystwyth then please return your key(s) / fob(s) to us, including your post box key. You can return your key(s) / fob(s) by post via recorded delivery to Campus Reception, Penglais Campus, Aberystwyth University, Aberystwyth, Ceredigion, SY23 3FL. We are aware that some post services may be suspended at the moment however please still post them to us so that we receive them when the service is resumed.

 

 

Other questions

I am still living in University accommodation, however I want to travel home - can I do this?

The Welsh Government has issued support for the latest advice that students who are still at University should now stay where they are and not attempt to travel. If you are living in student halls, or private rented accommodation, you should remain there and stay indoors while current restrictions are in force.

More information about how to look after your mental health and wellbeing at this time can be found on our Student Wellbeing Webpages through MIND and NHS webpages.

https://www.aber.ac.uk/en/student-support/current-students/student-wellbeing/
https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/
https://www.nhs.uk/conditions/stress-anxiety-depression/

You can also access the Big White Wall which provides 24/7 online peer and professional support.

Are the laundry rooms open?

Laundry rooms remain open.  Please strictly observe the government’s advice on movement and self-isolation.

I live in University Accommodation, how do get hold of Hoover and Waste bags?

If you are not self-isolating: Supplies of Hoover and Food/Dry Mixed Recycling waste bags are available in all Laundry Rooms.

If you are self-isolating: Please request Hoover and/or Food/Dry Mixed Recycling/General Waste bags you require via our Online Report a Fault Form and our teams will deliver the items outside your flat door as soon as possible.

I live in University Accommodation and am self-isolating (with symptoms), how do I get my waste to the bin stores?

For students living in Pentre Jane Morgan:

  • Ensure that all waste is in the appropriate waste bag (Food, Dry Mixed Recycling or General Waste), or container provided for Glass.
  • Double bag the waste (i.e put your full bag into another bag of the same type), and place your waste in an area of your flat where it can be safely left for a minimum of 72 hours without causing an obstruction (remember to wash your hands before and after).
  • After the 72 hour period, take your waste to your nearest bin store.  Remember to wash your hands before and after.

 

For all other Residences, the University is able to help take your waste to the bins stores.  All you need to do is:

  • Ensure that all waste is in the appropriate waste bag (Food, Dry Mixed Recycling or General Waste), or container provided for Glass.
  • Double bag the waste (i.e put your full bag into another bag of the same type), and place your waste in an area of your flat where it can be safely left for a minimum of 72 hours without causing an obstruction (remember to wash your hands before and after).
  • After the 72 hour period, place the bags, or container for Glass outside your flat door (Monday to Friday only).  Remember to wash your hands before and after.
  • Please place as neatly as possible avoiding an obstruction directly outside the door, to ensure you can leave safely in an emergency.
  • Please request for the waste to be removed via the Online Report a Fault Form and our teams will remove as soon as possible.

If I report a maintenance issue, how quickly will it be dealt with?

Maintenance staff continue to deal with any maintenance/repairs, damage, hazards and pest control issues that are reported in student residences. However, due to the current situation, response times may be slightly longer than usual, so please bear with us.  All maintenance issues continue to be prioritised depending on urgency.  However, if there is a risk to your welfare or a problem that you have previously reported has significantly worsened, please repeat or escalate the maintenance request.

I’m currently still living in University accommodation - can I have visitors?

In light of the current situation, with immediate effect and until further notice, you will unfortunately not be permitted to have overnight visitors in University accommodation.

In line with the Government’s advice to avoid all non-essential social contact, the University would urge you not to have any visitors in your accommodation.

Are bedroom and communal inspections still taking place?

Due to the current circumstances, routine inspections of the accommodation will not be taking place in term 3. However, we will be carrying out end of term inspections in flats/houses which we have been informed are completely empty.

Can I move to different University accommodation to be nearer to my friends?

Unfortunately it is not possible to offer transfers to alternative University accommodation at this time, however we are monitoring the situation closely. Staying in touch with family and friends is very important. We encourage you to make regular phone/video calls to your friends and relatives during this time.

More information about how to look after your mental health and wellbeing at this time can be found on our Student Wellbeing Webpages through MIND and NHS webpages.

https://www.aber.ac.uk/en/student-support/current-students/student-wellbeing/
https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/
https://www.nhs.uk/conditions/stress-anxiety-depression/

You can also access the Big White Wall which provides 24/7 online peer and professional support.

Students Not Staying in University Residences for Term 3

I am still living in University residences however am required to travel home for essential reasons, will I receive a refund for any of my accommodation fees?

If you are required to travel home for essential reasons and are leaving your University accommodation, please notify the Accommodation Office by emailing accommodation@aber.ac.uk in order that a partial refund of your accommodation fees can be arranged. You will be charged up until the last day of your stay in your accommodation.

If you are able to, please return your key(s)/fob(s), including your post box key, to Campus Reception (to the left of the main entrance to the University). However, if you are unable to return your key(s)/fob(s) in person, please post these via recorded delivery to Campus Reception, Penglais Campus, Aberystwyth University, Aberystwyth, Ceredigion, SY23 3FL. We are aware that some post services may be suspended at the moment however please still post them to us so that we receive them when the service is resumed.

If I do not stay in University accommodation for Term 3 - when and how do I get my deposit back?

Deposits will be returned as normal following accommodation checks. There is likely to be a delay in performing these checks and processing refunds as the University deals with the implications of the current situation. Your patience is much appreciated.

In the meantime, in order to ensure that your deposit can be returned without issue, please ensure that you provide / update your UK bank account details.

You can do this by following the steps below:

1.         Log into your Student Record.

2.         Select ‘Details’ under the Personal Menu.

3.         Complete the ‘Bank Account Details’ section.

Please note that:

  • Where there is any outstanding accommodation related debt the deposit balance will be off-set against it.
  • Should any charges be made following your departure then these may be off-set against your deposit.
  • Without your bank account details we are unable to make any refunds so please inform us of your bank account details by the end date of your Licence Period.
  • It is possible with prior arrangement, with the Student Fees Office, to make international bank transfers; however a charge of £20.00 will be deducted from the deposit to cover additional bank charges.

If you have any queries then please don’t hesitate to contact the Student Fees Office - 01970 622043 / fees@aber.ac.uk.