Accommodation - Frequently asked questions

 

 

Living in Residences

Am I allowed to use residential social spaces?

In order to help us to keep everyone safe, students cannot currently use the following social spaces: 

  • Sgubor 4, Fferm Penglais
  • Y Ffald, Fferm Penglais
  • Lolfa Fawr, Pantycelyn
  • Junior Common Room, Pantycelyn

 

I’m having difficulty getting online and connecting to the University network. What shall I do?

Visit the Information Services website or call the Information Services Helpline on 01970 62(2400).

Who can I contact for other support?

You can contact our student support services at any time through student-support@aber.ac.uk. Find out more at www.aber.ac.uk/student-support.

What should I do if I have Covid-19 symptoms?

If you live in shared accommodation, you must tell those you live with if you:

  • Feel unwell and think you may have coronavirus
  • Have been advised to self-isolate

For the up to date list of symptoms and details of how to self-isolate, follow the Welsh Government guidance available at https://gov.wales/self-isolation-stay-home-guidance-households-possible-coronavirus.

Also see:  What to do if you are experiencing symptoms   

If one of my housemates is traced as a contact of someone who tested positive, do I also need to self-isolate?

No. Based on government guidance, the individual who has been identified as a contact of someone who has tested positive must self-isolate for 10 days.  However, where they live with others (who aren’t part of the same household as the person who has tested positive), the other occupants of the household do not need to self-isolate. You should nevertheless avoid contact with the individual who is self-isolating within the household as far as possible and follow advice on hygiene etc.

 

What happens if I have left my belongings in my University study bedroom and am unable to collect them prior to the end of my accommodation licence agreement?

Subject to Welsh Government travel restrictions, and any restrictions from the location of travel, all students are expected to remove personal belongings from their study bedroom and adjoining areas, before the end of their accommodation licence agreement.  For students in university residences, please visit our moving out section on page 9 of the Residents’ Handbook for further details on end of term arrangements.

 If, due to exceptional circumstances, you are unable to return to Aberystwyth to collect your belongings before the end of your accommodation licence agreement, you should do the following:

If you live in university accommodation, please contact the Accommodation Office by emailing accommodation@aber.ac.uk or ring 01970 622900 to discuss available options. The Accommodation Office will be able to offer guidance on options available to you, including signposting you to postal and removal companies who would be able to pack and remove your belongings, and either store them or post them to you.

If you live in private accommodation, please contact coronavirus@aber.ac.uk or call 01970 622483 for further information

For students seeking to travel from overseas, please refer to additional guidance in relation to travel, testing and self isolation.

 

What happens if I fail to collect, or arrange collection of my belongings prior to the end of my accommodation licence agreement?

If you are unable to arrange collection of your belongings before the end of your accommodation licence agreement, please contact the Accommodation Office by emailing accommodation@aber.ac.uk or ring 01970 622900 to discuss available options.

 

Students who do not arrange collection of their personal belongings before the end of their licence agreement, and are not contactable by the University, will be notified by email if the University needs to pack, relocate and store their belongings until they can be collected. You may be charged a fee for relocating and storing belongings, and you will be notified if this is the case.  Please note that the University will need to dispose of any perishable items during this process.  We would urge all students who have belongings in halls and do not plan to return before the end of their accommodation licence agreement to contact the Accommodation Office, if you have not done so already, via accommodation@aber.ac.uk or 01970 622900