Frequently asked questions

Arrangements for summer term

Where can I find start of term guidance for university students?

The Welsh Government has published Start and end of term guidance for university students.  This document covers a range of issues that you will need to consider when planning your return. 

Please also see Aberystwyth University COVID Update 01.04.2021

When should students return to Aberystwyth?

In-person teaching will resume from Monday 12 April.  All students are now permitted to travel back to universities in Wales.

How do I arrange to take a COVID-19 before I return to Aberystwyth?

To help reduce the spread of the virus, the Welsh Government is asking you to take a COVID test before you travel back to university.

If you live in Wales or Scotland you will be able to book a free NHS COVID PCR test.

If you live in England you will need to book a test at your local community asymptomatic testing centre 48 hours before you travel. You will need to go online to your local authority website to book a test at a community testing centre.

Please allow sufficient time for you to receive the result of the test before travelling back to Aberystwyth.

On receiving a negative test, you should return to your term-time address within 48 hours.

If you test positive, do not travel to your term-time address and follow the self-isolation guidance.

How do I book my Lateral Flow Device tests (LFD) for when I return?

The Welsh Government is asking all students to book COVID-19 LFD tests for when they return to university.

You should initially book two COVID-19 LFD tests, around three days apart, for when you return to Aberystwyth.  Book your LFD test here.

The Government guidance also asks you to continue to take two LFD tests per week for 28 days following your return to your term-time accommodation.

What can I do if I have been approved to study from home, but now I want to return to campus for in-person teaching?

Students who are currently approved to study from home are able to continue this arrangement to the end of the academic year; this extension has been approved automatically.

If you wish to return to campus for in-person teaching, and therefore do not wish to extend your study from home approval, please email studyfromhome@aber.ac.uk to advise.

What should I do if I have lost my Aber Card?

If you have lost your Aber Card, you can order a replacement card online here.

You will also need to revalidate your Aber Card if you haven’t been on campus for a while. Information on how to revalidate your card is available here.

Travel

I am a returning overseas student, what do I need to know?

If you are planning to return to Aberystwyth from overseas, please make sure you have the latest information relating to travel regulations.  

There are strict rules on international travel in force, including self-isolation and testing requirements. Public health officials in Wales will be checking that these rules are being followed. It is very important that you follow these rules. If you fail to follow them, you will be breaking the law and risk prosecution. 

The regulations are reviewed and updated regularly – please check the latest position in plenty of time before your planned departure date. 

Useful links

The following webpages contain useful information:

Contact us

All students returning from countries on the red and amber countries list should contact us before travelling to ensure that all the rules on international travel are followed.

To contact us about this during office hours from 8 April onwards, please contact the Accommodation Office on 01970 622900 (Option 4). 

Collection of test kits from University accommodation

If you are self-isolating in University accommodation after your return from overseas you can arrange collection of your day 2 and day 8 test kits for posting.  The Post Room will provide a collection service from Monday to Thursday, between 8am and 3pm and Friday between 8am and 2pm.

To book a collection, please e-mail the post room on post@aber.ac.uk and provide the following information:

  • Full hall address
  • Date and time when the kit will be ready for collection

The testing kit should then be placed in the bag, sealed securely and left outside the flat door, ready for collection.

To arrange a collection at the weekend please contact Site Security on x2900 and select the option for site security

 

Self-isolating

How do I do the laundry if I’m self-isolating?

Whilst you are self-isolating, you are not permitted to leave your home and therefore you will not be able to use the on-site laundry facilities.  

During the self-isolation period, should you require a spare set of bed linen or towels, please contact accommodation@aber.ac.uk with ‘self-isolation assistance’ in the subject header, detailing your request for bed linen and/or towels. Please advise whether you have a double or single duvet in order for us to provide you with the correct sized bedding. We will then arrange for the item(s) to be delivered to outside your flat door as soon as possible between Monday – Friday.

Can I go out for a cigarette if I’m self-isolating?

All University buildings are non-smoking areas, which includes the use of e-cigarettes. You will be allowed to smoke outside your residence but should minimise the time spent outdoors. Please stay close to your accommodation block and ensure that the smoke cannot travel indoors through open windows and doors. Ensure you wear your face covering whilst indoors before leaving your room; wash your hands before leaving your room, maintain 2m social distance at all times, do not cross with others on the stairwells; hand sanitise on entry to the building.

I am self-isolating and I need help. Who can I contact?

If you are self-isolating and need help, please e-mail coronavirus@aber.ac.uk and we will do our very best to help.

Please also see: How can I get food and medicine deliveries if I’m self-isolating?

If I am self-isolating, what should I do in the event of the fire alarm sounding in my accommodation?

If there is a fire alarm you will need to:

  • Leave the room, remembering to take your accommodation key with you.
  • Make sure that you have suitable clothing readily available to keep warm and dry.
  • Try to avoid touching handrails and door handles as much as possible, and avoid close contact with others – the general guidance is to ensure that you try to keep at a distance of a least 6 feet.
  • Make contact with the fire marshal to let them know that you are in self-isolation.
  • Once you’ve made contact with the fire marshal, keep your distance from others, however do not stand any closer to your accommodation than the assembly point.

What do I do with my waste?

Waste - For students living in Pentre Jane Morgan:

  • Ensure that all waste is in the appropriate waste bag (Food, Dry Mixed Recycling or General Waste), or container provided for Glass.
  • Double bag the waste (i.e put your full bag into another bag of the same type), and place your waste in an area of your flat where it can be safely left for a minimum of 72 hours without causing an obstruction (remember to wash your hands before and after).
  • After the 72 hour period, take your waste to your nearest bin store.  Remember to wash your hands before and after.  Avoid touching your face, mouth, nose and eyes. Maintain 2m social distance at all times.

For all other Residences, the University is able to help take your waste to the bins stores.  All you need to do is:

  • Ensure that all waste is in the appropriate waste bag (Food, Dry Mixed Recycling or General Waste), or container provided for Glass.
  • Double bag the waste (i.e put your full bag into another bag of the same type), and place your waste in an area of your flat where it can be safely left for a minimum of 72 hours without causing an obstruction (remember to wash your hands before and after).
  • After the 72-hour period, place the bags, or container for Glass outside your flat door (Monday to Friday only).  Remember to wash your hands before and after.
  • Please place as neatly as possible avoiding an obstruction directly outside the door, to ensure you can leave safely in an emergency.
  • Please request for the waste to be removed via the Online Report a Fault Form and our teams will remove as soon as possible.

If you are living in private sector accommodation please follow Ceredigion County Council guidance on disposing of general household waste.

How can I exercise if I am self-isolating?

Exercise is a great way to help you to relax and use up any energy that you might have.  Whilst you won’t be able to go outside for the next 10 days, there are many workouts that you can follow online. 

The University has provided a free online platform for any student who is a Sports Centre member or living in University accommodation.  To get access – log in with your Aber email to wexer.aber.ac.uk.  There are over 500 workouts available - including some relaxation and mindfulness sessions if you just want to relax. 

 

How can I get food and medicine deliveries if I’m self-isolating?

Student ‘Click and Collect’ Shopping process:

For students who are self-isolating and unable to leave their (private or university) accommodation to get shopping or medication, Aberystwyth University will endeavour to help, until they can return to normal activities.

What do I need to do?

In the first instance students should look to arrange online shopping deliveries through the University’s Vine (groceries) or Nosh Da (take away) services. If that has proven impossible and you need to use a local Supermarket Click & Collect service, or for any prescription collections, contact coronavirus@aber.ac.uk for information on our collection service. Please contact the helpline to check availability before placing any order. This service cannot guarantee same day delivery or deliver alcohol or other age-restricted items as these can only be collected by the person making the payment.

Your safety and wellbeing

How should I take care of my own health?

  • wash your hands with soap and water often – do this for at least 20 seconds
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze put used tissues in the bin immediately and wash your hands afterwards
  • avoid touching your eyes, nose or mouth if your hands are not clean
  • wear a face-covering while indoors on all University sites
  • stay 2 metres (3 steps) away from other people, if you need to go outside

The NHS Coronavirus COVID-19 Symptom Checker is suitable for anyone living in Wales and can be used for people of all ages.

 

 

How do I register with a General Practitioner (GP) / family doctor?

To access healthcare while at University, all students are required to register with a local GP of their choice within the first week of arrival.  This is especially important at this time.

Information about GP practices in the local area can be found here and you can register with any one of the three Aberystwyth Practices (Padarn, Church and Ystwyth) using the online registration form on their practice website.

To complete your registration, you will need your:

  • NHS Number
  • town and country of birth
  • term time address
  • recent medical history relating to allergies, medication, vital statistics, lifestyle choices or any diagnosis or ongoing treatment.

Why is it so important that students don’t hold house parties?

House parties are very risky for virus transmission and to large numbers, and we must minimise transmission in our student body and across the Aberystwyth community.

If necessary, breaches of the rules may be dealt with under our disciplinary procedures, which are designed to safeguard the interests of our students, staff and wider community.

Locally, the Police have confirmed that you could face fines of up to £10,000 and a criminal conviction for breaching COVID rules. The warning, published on the Ceredigion County Council website, follows recent massive fines being issued to the organisers of parties and mass gatherings.

What if I have been in contact with another student who has COVID-19?

If you are identified as a contact, you will be called by the Ceredigion Contact Tracing team.  It is essential that you follow their requirements carefully – and self-isolate.

Will the University be telling students in which accommodation those who have tested positive for COVID19 are living?

For reasons of privacy, we will not be releasing information about the individuals or their accommodation.

We are working closely with Ceredigion County Council to track and trace anyone who has been a contact (as defined by Public Health wales) of a positive case to ensure appropriate steps are taken to limit the potential spread of the virus.

Should I download the NHS COVID-19 app?

Yes.  We would encourage all students and staff to download the NHS COVID-19. 

More details about the app and how to download it can be found at https://gov.wales/nhs-covid-19-app

A full list of compatible devices can be found at https://faq.covid19.nhs.uk/article/KA-01167/en-us .

Also, please remember to use evePASS (a third party QR code phone app) when ordering refreshments on campus.

Please also remember to swipe your Aber Card to register your attendance at all teaching activities.

These steps will support track and trace systems to tackle COVID-19.

What should I do if I display COVID-19 symptoms?

If you experience COVID-19 symptoms, you should:

  • Self-isolate immediately
  • Notify the University by logging into your student record (studentrecord.aber.ac.uk), click on the Personal tab and choose Report COVID-19 symptoms from the drop-down menu
  • After completing the online form, you will receive further directions by email.
  • Please follow the directions you receive carefully to find out, whether you need a test for COVID-19, and if so what to do next

It is extremely important that you isolate yourself from other people while you are experiencing symptoms associated with COVID-19.

  • Stay away from people you live with as much as possible
  • Don't use shared spaces (such as the kitchen) at the same time as other people – eat your meals in your room
  • Don't go to your academic department or any public places
  • Don't go on public transport or use taxis
  • Don't go out to get food and medicine – order it online or by phone, or ask someone to bring it to your home
  • Don't have visitors in your home, including friends and family
  • Don't go outside to exercise – exercise in your room
  • Stay on your own in one room as much as possible and keep the door closed
  • Use a separate bathroom - or, use the bathroom after everyone else and clean it each time you use it, for example, by wiping the surfaces you've touched

If you are having difficulty completing the online form, please contact coronavirus@aber.ac.uk.

Face covering/ mask

What is a face covering?

A face covering principally acts to protect others by reducing airborne transmission of COVID-19. It does not protect the wearer from infection from others.

What is a face mask?

Face masks are personal protective equipment (PPE) which protect the user against health or safety risks at work. They include different types of respiratory protective equipment (RPE), such as fold-flat respirators (FFP2 or FFP3).   Risk assessments will identify the requirement for PPE, should FFP2 or FFP3 face masks be required, these will be fit-tested, instructions provided and replaced on a regular basis as a control measure.  The University will continue to provide PPE as identified for work activities. For most activities on campus a face covering will suffice unless you are informed otherwise

Personal protective equipment guidance.

Should I wear a facial covering?

All staff, students and visitors will be expected to wear a face covering while indoors on all Aberystwyth University sites.

To support this, we are providing two re-usable face coverings to all staff and students to coincide with the start of the new academic year and will write to you again with details on how you can obtain and maintain your face covering and replace them if necessary.

While we expect those able to wear face coverings to do so, we must also be aware that some people are unable to wear coverings for a variety of reasons.

For those in that position and to alert others to the fact that there is a reason a covering is not being worn we will provide a specific lanyard to help staff and students to show they are exempt.

Where do I get a face covering?

We are providing two re-usable face coverings to all staff and students to coincide with the start of the new academic year.  Staff and students can collect their two face coverings from the following collection points:

  • Sports Centre
  • Sgubor, Fferm Penglais
  • Campus reception
  • Students' Union
  • Gogerddan Stores

Please remember to wash or sanitise your hands before and after handling the face coverings.

Reception areas will hold a stock of single use coverings for occasional use by visitors to our buildings that have not been informed of the requirement beforehand.

Where and when does the requirement apply?

The requirement applies to all University enclosed buildings such as lecture and teaching rooms, social and study spaces, corridors, multi-use offices, and commercial venues such as Sports Centre, Arts Centre and Hospitality outlets.

Students moving into their term-time University-owned or private accommodation are strongly urged to wear a face covering when using areas outside their bedrooms- corridors, kitchens and shared bathroom facilities for the first two weeks after their arrival.

Face coverings should be worn from the building entry for the duration of an individual’s occupation of and until exiting the building (unless an exemption applies, see below).

Users of transport provided by the University such as the bus between Penglais and Llanbadarn campus or bus for fieldtrip activities will be required to wear face coverings.  Face coverings should be worn for the duration of the journey on transport.  This means they must be worn from when you get on the vehicle and they must stay in place until you get off.

There is no requirement to wear a face covering whilst waiting for transport to arrive.  At a bus stop, for example, normal practice of maintaining 2 metre social distancing should be observed.

The use of University vehicles will be assessed based on the hierarchy of risk controls for all journeys to eliminate, substitute, engineering, administrative and lastly personal protective equipment controls.

Who needs to wear a face covering?

The requirement applies to all staff, students, contractors and visitors over the age of 11 to all University Buildings.

All contractors, suppliers and third parties to the University will be informed of the University’s requirement to wear face coverings and should arrive prepared with face coverings.  Their employer may wish to provide a lanyard, badge or card demonstrating that they are exempt.

Do I need to wear a face covering whilst using transport provided by the University?

Users of transport provided by the University such as the bus between Penglais and Llanbadarn campus or bus for fieldtrip activities will be required to wear face coverings.  Face coverings should be worn for the duration of the journey on transport.  This means they must be worn from when you get on the vehicle and they must stay in place until you get off.

There is no requirement to wear a face covering whilst waiting for transport to arrive.  At a bus stop, for example, normal practice of maintaining 2 metre social distancing should be observed.

The use of University vehicles will be assessed based on the hierarchy of risk controls for all journeys to eliminate, substitute, engineering, administrative and lastly personal protective equipment controls.

Do I need to wear a face covering whilst exercising?

There is no expectation to wear your face covering whilst undertaking physical exercise in our Sports or Arts Centre.  There is an expectation to wear your face cover whilst travelling through our buildings to the location of the activity and on your exit route.

Do I need to wear a face covering in University accommodation?

If you are living in University accommodation, you and your flat/house mates have formed a household and therefore you are not required to wear a face covering within your household. However, in communal spaces and shared corridors outside your household, a face covering will be required.

Why do I have to wear a face covering?

The benefit is greater when most people wear face coverings. By wearing a face covering, you are protecting other people who may be more vulnerable than you.  If the majority of our University community wear a face covering, we are making the best effort possible to protect our friends, family, colleagues and the wider community.  There may be specific reasons why an individual may be exempt from wearing a face covering but otherwise we are expecting that staff wear them as a health and safety issue.  

What if I can’t wear a face covering?

You may have an acceptable reason not to wear a face covering if (for example):

  • You are not able to put on or wear a face covering because of a physical or mental illness, or because of a disability or impairment;
  • You are accompanying somebody who relies on lip reading where they need to communicate; or
  • You are escaping from a threat or danger and don’t have a face covering;
  • You are undertaking exercise or an activity, and it would negatively impact your ability to do so;
  • You are in own bedroom within our residences;
  • You are undertaking agricultural activities within an agricultural building;
  • You are delivering a sermon or prayer in a place or worship;
  • You are in a single use office.

You may also have an acceptable reason to remove a face covering temporarily if (again, for example):

  • You need to take medicines;
  • You need to eat or drink, and this is permitted within the type of building you are in; or
  • Asked to do so by staff for identification, such as for age identification purposes including when buying age restricted products such as alcohol
  • You need to remove a face covering in order to avoid harm or injury, either to yourself or others – for example to get somebody’s attention about a danger.

How can I show that I am not required to wear a face covering?

Whether somebody has an acceptable reason not to wear a face covering, it will not always be obvious. Disabilities and impairments are not always visible to others and respect and understanding should be shown to those who have good reasons not to wear face coverings.

If you have an age, health or disability related reason for not wearing a face covering, you will be able to collect a white lanyard from the Hugh Owen Library.  We would strongly recommend you wear your white lanyard inside University buildings so that others can see that you are exempt from wearing a face covering.

How to put on your face covering?

Hand hygiene either by washing hands or using the sanitisation stations at the entry of each building, should be performed before wearing or taking off a face covering.  A face covering must only be handled by its straps. Inspect the face covering and do not use it if it is damaged or dirty.

  • Placing the straps behind your ears, adjust the covering to your face, leaving no gaps on the sides.
  • Avoid touching the covering while wearing it.
  • Change your mask once it gets dirty or wet.
  • To remove the covering, wash or sanitise your hands, remove using the strap behind your ears, without touching the front of the mask.
  • As you remove the mask pull it away from your face, place in a re-sealable bag for re-use or to be laundered. Clean your hands by washing or sanitising at the stations provided.

How to wear a fabric covering

How should I care for my reusable face covering?

If you are using a reusable face covering, store it in a clean re-sealable bag until you can wash it.  The face covering should be washed at least once a day.  Wash it in line with manufacturer’s instructions at the highest temperature appropriate for the fabric. You can use your normal detergent and you can wash and dry it with other laundry.

Do not share or give it to someone else to use; and you must dispose of your face covering if it is damaged.

Make sure you clean any surfaces the face covering has touched using normal household cleaning products.

How can I dispose of single use face covering responsibly?

Remove the face covering carefully – do not touch the front of the face covering or the part of which has been in contact with your mouth and nose.

If you aren’t at home, place your face covering in a litter bin or take it home in a re-sealable bag and put it in your bin. Do not litter as it can damage the environment.  If you are at home, put it in your household waste bin. Do not put single use face coverings in the recycling bin as they can’t be recycled.

You do not need to put them in an extra bag or store them for a time before throwing them away.

Please remember to wash your hands thoroughly with soap and water for 20 seconds or use hand sanitiser immediately after removing your face covering and throwing it away.

Is there a way to prevent my glasses misting up when I wear a face covering?

The BBC have shared some tips and tricks for keeping your glasses fog-free. You can watch the video here.

How will the requirement be enforced?

The University hopes that our community will understand the reasons for wearing face coverings and will do so maintaining our Community Promise. It is vital however that the new rules are explained to staff, students, contractors and visitors so that they have an opportunity to comply.

Information will be provided through the University website, signage, infomons and regular communications.

All staff have a role in explaining the requirements and ensuring that colleagues, students, contractors and visitors are expected to wear face coverings.

When asked, individuals will be given an opportunity to wear a face covering or explain why they have an acceptable reason not to wear a face covering. If they are unwilling to comply with our requirements, this guidance should be referenced to explain the University’s position. We do expect staff to wear a face covering unless they are exempt.

Regular refusal to wear a face covering as detailed in this guidance, may result in further action being taken through staff or student disciplinary procedures; and/or refusal of entry to a University building or service provision for contractors, suppliers and visitors via the relevant procurement or service agreement.

Support and advice on these procedures is available from Academic Registry, Human Resources and Finance Department.

Test, Trace, Protect

Why are you doing Test, Trace, Protect (TTP)?

The safety and welfare of students, staff and the local community is a priority for the University and contact tracing forms an important part of our strategy to limit the spread of the virus in our community.


As a University we are facilitating Welsh Government’s Test, Trace, Protect (TTP) approach which is designed to help people in Wales to resume their normal lives gradually and safely. 

How does Test, Trace, Protect (TTP) work?

TTP works by:

  • testing those people who have coronavirus symptoms, asking them to isolate from wider family, friends, co-workers and their community whilst taking a test and waiting for a result
  • tracing those individuals who have been in close contact with the person who has tested positive for coronavirus, requiring them to take precautions and self-isolate (for 10 days)
  • providing advice and guidance, particularly where the person who has tested positive or their contacts are vulnerable or at greater risk
  • ensuring that if the individual tests negative and the symptoms are not due to coronavirus, individuals can get back to work and their normal routines as soon as possible.

How will Test, Trace, Protect (TTP) work at Aberystwyth University?

Here at the University we are working closely with Ceredigion County Council, the Hywel Dda University Health Board and Public Health Wales to support the TTP strategy.

Our aim is to ensure that any case of COVID-19 on campus is quickly identified and managed, and provide advice and support to anyone with Covid-19 related symptoms.

As part of this approach, contact details of staff, students and visitors may be shared to enable an efficient response to any reported case of Covid-19.

How will student data be collected for Test, Trace, Protect (TTP) and what will I have to do?

Student Data will be collected in a number of ways:

  • Through the University’s existing attendance monitoring system by using their Aber Card every time they enter a room or space which has a card reader.

  • At hospitality outlets on campus, customer contact details, including staff and students, will be collected using a third party QR code phone app, evePASS. The app is free and easy to set up, customers only need to register once, and it is accepted at numerous venues across Ceredigion

  • Note that evePASS will be available in Welsh. Information on setting your phone to Welsh can be found here:

Which app will you be using to collect the data?

Data will be collected using the third party QR code phone app, evePASS.  The app is free and easy to set up, customers only need to register once.

Is there a Welsh version of the app?

Yes, there is a Welsh version of the evePASS app, information on setting your phone to Welsh can be found here:

Will the app work outside University sites?

Yes, the evePASS app is accepted at numerous venues across Ceredigion.

Your studies

Assessments

Will the Semester 2 exams in May be taking place on campus?

As in Semester 1, the University will not be running any formal examinations on campus in May 2021.

Specific details for most module assessments will already have been finalised and published by your department.  For the few modules where alternative arrangements are still being finalised, your department will be providing further guidance as soon as possible.  Please bear with us as colleagues prepare this information.

Special circumstances

The current situation has affected my studies, can I submit a Special Circumstances form?

Students will not be asked to submit Special Circumstances forms and evidence for modules assessed during semester one and semester two of 2020/21.

Students unable to complete assessments, for whatever reason, will automatically be granted uncapped (M/H indicator) resit opportunities for non-submissions or in the case of failure, with the exception of where an Unacceptable Academic Practice (UAP) penalty has been applied or where the previous result was a capped resit.

The suspension of the normal Special Circumstances procedure will be temporary for the academic session 2020/21 to cover the semester one and semester two assessment periods plus PGT dissertations submitted at the end of September only.

The current situation has affected my studies, can I try again to improve my marks?

For semesters one and two of 2020-21, students will be offered one further opportunity to improve a mark on any passed module which contributes to their final degree classification.  This will be based on our no detriment approach: the higher mark will stand.  This opportunity must be taken in August unless they have Special Circumstances at that time.  Students are strongly advised to discuss the implications of taking such an opportunity with their academic department(s) before registering to resit a module they have already passed.

There will be no opportunity to improve upon pass marks for modules which do not contribute to the final degree classification.

Will special circumstances change a student’s module marks?

No, we do not change module marks on the basis of special circumstances.  

Marks and results

Can I appeal my module mark?

Yes, you can submit an appeal if you have grounds (see our Appeals procedure).  Before you decide to submit an appeal, please remember that you already have the opportunity to take further assessments to try to improve your marks.  And, if you fail or do not submit work for modules during the 2020-21 academic session, you will have the opportunity to take these assessments again for full marks.

If you are not sure whether submitting an appeal could lead to a different outcome, please contact either the Registry at caostaff@aber.ac.uk and/or the Students’ Union at union.advice@aber.ac.uk for advice.

Can I appeal my degree result?

Yes, you can submit an appeal if you have grounds, please see the appeals procedure at: https://www.aber.ac.uk/en/academic-registry/handbook/appeals/

What happens if I’m unhappy with my degree classification?

If you are unhappy with your final degree classification, you will be able to choose to decline your award and take resits at the next available opportunity. You will be invited to make this choice as soon as results are published. As part of our no detriment approach, students opting to resit who perform less well than the award offered, will still be able to accept the original award.

What happens if I’ve passed my modules but I’m unhappy with my marks?

You can resit passed modules taken in semesters one and two of 2020-21 which contribute to your final degree classification.  As part of our no detriment approach, students opting to resit who perform less well, will still be able to accept the original module mark.

There will be no opportunity to improve upon pass marks for modules which do not contribute to the final degree classification.

Will the cascade system change? Will this be reflected on the student record?

The cascade system will run as normal for final degree classification; the cascade calculator is available on the student record.

Resits

Will there be a cap on the number of resits I can take in August 2021?

No, for August 2021 only there will be no cap on the number of modules you can resit.

Will I be charged for resits in August 2021?

No, there will be no charge for resits in August 2021.

Will I be asked if I want to take my ‘indicative’ degree class or not?

Final year students will be able to accept or decline their indicative class of degree in June 2021 when results are released. You will be invited to make this choice as soon as results are published.  If you decline your degree class, you will be required to take your resits at the next available opportunity. As part of our no detriment approach, students opting to resit who perform less well, will still be able to accept the original module mark.

Note that final year students will not be offered another opportunity to decline the award in September 2021.  Only students who were Fail, Defer or NYQ (Not Yet Qualified) in June will be asked whether they wish to accept or decline the indicative class when results are released in September 2021.

Can I change my mind later about accepting or declining my degree class?

We cannot allow students to change their minds at a later date.

What if I don’t complete the ‘indicative’ degree class task?

If you don’t complete the task, you will receive your ‘indicative’ degree class.

I don’t want to take my ‘indicative’ degree class’ but I need a letter for my employer to confirm that I have qualified for my degree.

That’s ok.  We can provide you with a letter to confirm that you have already qualified for your degree even if you have decided to take resits.  

Can I resit a module I have passed?

You can resit passed modules which contribute to your final degree classification taken in semesters one and two of the 2020-21 academic year.  In line with our no detriment approach, students opting to resit who perform less well, will still be able to accept the original module mark.You cannot resit passed modules which do not count towards your final degree classification.

How many attempts do students have to improve on a module mark they have already passed?

Students will have one opportunity to improve on a pass mark awarded in semester one or two of the 2020-21 academic year for modules which contribute to their final degree classification.  Students will be required to take these resits at the earliest available opportunity unless they have Special Circumstances at that time.

There will be no opportunity to improve upon pass marks for modules which do not contribute to the final degree classification.

I was repeating my modules for the capped mark. I have passed all my modules at 40% (or 50% for postgraduate level modules), should I resit in August?

If you have passed all your modules and they were all for a capped mark, there is nothing to be gained in taking resits in August.  The degree class calculated for you will be the best that you can achieve as you have achieved the highest mark you can obtain in your modules.

Can I resit all my modules for the full mark?

All modules with an R, M or H resit indicator can be resat for the full mark.  Resit indicators of P, S, F, or T will be resat for a capped mark.  If you decide to resit a pass mark you will receive the full mark as well.  You can only resit pass marks for modules assessed during semesters one and two of the 2020-21 academic year which contribute to your final degree classification.

I am a level 0 or level 1 (Part One) student and I have passed enough credits to go on to the next year of my course. Are there any benefits to resitting in August?

Part one modules are not used in the cascade to calculate the final degree and therefore an improved resit performance will not improve the final classification, unless you are studying for an FDA or FDSC award where all your modules, including part one will count in the final classification.

I am a level 2 or 3 (Part Two) student and I have passed enough credits to go on to the next year of my course. Do I benefit from resitting in August?

You may wish to consider taking resits in modules where you could better your marks, but you should also consider the workload involved in preparing for your resits so as not to overburden yourself.  You should reflect on your performance and consider taking resits in modules in which you can realistically gain better marks.  We would recommend that you take advice from your department before deciding to take further assessments for modules you have already passed.

If I choose not to resit in August will I lose one of my resit opportunities?

Yes, if you are registered to take a resit in August and do not take it, you will be recorded as ‘absent’ and will lose one of your resit opportunities, unless you have Special Circumstances at that time.

Where do I go to get advice on whether or not I should resit in August?

Your department will be able to offer you academic advice regarding your resits.  If you need advice regarding registering for resits you should contact ugfstaff@aber.ac.uk for Undergraduates or pgsstaff@aber.ac.uk for Postgraduates.

What if I don’t want to take any resits in August?

If you have failed more than 20 credits but less than 80 credits, you must resit in August.

If you have failed 20 credits or fewer you can opt out of taking the resit in August because you will already have met the progression threshold.

If you have failed more than 80 credits you will be able to choose whether to take resits in August, or repeat the year.

Is the summer resit exam period still due to run as scheduled?

The resit exam period will run in August, however, we have extended the dates so that the resit period will begin on Monday 9 August and end on Thursday 26 August 2021.

Upon receiving marks, how much time will I have to opt out of a resit?

You will be asked to complete a task on your student record to opt out of taking a resit.  The task will be available on your student record for two weeks after results release.

Other questions 

Is the university following a ‘no detriment’ policy?

We are following a no detriment approach: the University's policy aims to ensure that students taking assessments do not suffer detriment as a result of the pandemic. That is why our policy includes, depending on individual circumstances, a number of options for students: such as offering uncapped resits along with the security of allowing you, after any resit, to accept original awards if you prefer. After receiving detailed information about your own individual circumstances from your department, we would encourage you to discuss your options with your friends and family.  

There is no single agreed definition of ‘no detriment’ or ‘safety net’ policies. Other universities use different systems to award and classify their degrees, which means there will be differences in how these principles will be applied in practice. The Quality Assurance Agency guidance states that “irrespective of the model providers' use for grading, they should focus on ensuring that the classifications students will ultimately be awarded are fair, valid and reliable”.

Our approach has been developed to ensure the robustness and value of your degree irrespective of the stage in which you find yourself.  We are trying to give you the best opportunity to succeed.

Will the Unacceptable Academic Practice regulations still apply during the current situation?

Yes, the regulations associated with unacceptable academic practice (UAP) will still apply. If a UAP allegation is found to be substantiated, the penalty will be assigned according to the Points-based Penalty System, and the opportunity for an uncapped resit will not apply (unless approved as part of the UAP process).

How will the Window of Opportunity work this year for an overall degree outcome?

Students whose cascade average falls within 2% of any borderline will be raised to the higher class provided they meet the preponderance criteria stated in the Examination Conventions.  There will be no Window of Opportunity based on Special Circumstances this academic year now that students are being provided with uncapped resit opportunities as well as the chance to improve upon pass marks, and because Special Circumstances forms and evidence are not required for semesters one and two.

Will I need to submit evidence to support an extension request form?

For 2020/21 students are not required to submit evidence in support of extension request forms. 

Students should still submit requests for coursework extensions on the Coursework Deadline Extension Request Form.

If I am thinking of deferring because of the COVID19 pandemic. Where can I find information about this?

Further information on deferring, and any implications of doing so, can be provided by the Advice Information and Money Service in the department of Student Support and Careers or Academic Registry's Undergraduate Student Administration Team.  Their contact details are available at: www.aber.ac.uk/en/student/help/virtual-enquiry-services/#undergraduate.

 

What if I have been defined on medical grounds as clinically extremely vulnerable (previously ‘shielding’)?

The Chief Medical Officer has reviewed the advice to people who are clinically extremely vulnerable and in light of the current context of significantly lower cases across Wales, has advised that shielding measures should be paused on 31 March 2021. 

Any student who is concerned about the impact this new guidance will have on them should contact their doctor and an Accessibility Adviser in Student Support Services.

Students who are Clinically Extremely Vulnerable  and who do not wish to attend their course in Aberystwyth can request to study from home.  Where the course cannot be studied from home and students do not wish to return to University a temporary withdrawal/deferral should be requested.

Accommodation fees

I didn’t return to my Aberystwyth University accommodation after Christmas – when will I get a refund from?

If you didn’t return to your Aberystwyth University accommodation after Christmas, the earliest date you can request a refund from is 04.01.2021.

Please note that you can only apply for a refund for every full night that you are not using your Aberystwyth University accommodation while teaching is solely online because of the pandemic, in line with Welsh Government guidelines.

I returned to Aberystwyth after Christmas, but went home after the University’s announcement. When will I get a refund from?

If you returned after Christmas but then went home following the University’s announcement, you can request a refund from the date you left your Aberystwyth University accommodation.

Please note that you can only apply for a refund for every full night that you are not using your Aberystwyth University accommodation while teaching is solely online because of the pandemic, in line with Welsh Government guidelines.

The refund will be in two parts. Part 1 is for the period between 4 January and 28 February.

The deadline for part 1 refund was 23.59 on Thursday 18 March. If you have missed the deadline of applying for an interim refund from 4 January 2021 to 28 February 2021 you can either apply for a refund for each night that you have been away from your accommodation during that period by emailing accstaff@aber.ac.uk or you can apply for a full refund from 4 April 2021 to 11 April 2021 when the form reopens.

 

I have moved back into my Aberystwyth University accommodation for the Spring term. In light of the University’s announcement about accommodation refunds, can I now return home and have my accommodation fees refunded?

Under the Welsh Government guidance you are able to move home. You can request a refund from the date you leave Aberystwyth University accommodation until your in-person teaching is resumed on the 12 of April.

Current government guidelines say you should not travel home for a visit unless you have a reasonable excuse to travel such as at the start or end of term, for work or because of concerns about health and wellbeing.

Please note that you can only apply for a refund for every full night that you are not using your Aberystwyth University accommodation while teaching is solely online because of the pandemic, in line with Welsh Government guidelines.

The refund will be in two parts. Part 1 is for the period between 4 January and 28 February.

The deadline for part 1 refund was 23.59 on Thursday 18 March. If you have missed the deadline of applying for an interim refund from 4 January 2021 to 28 February 2021 you can either apply for a refund for each night that you have been away from your accommodation during that period by emailing accstaff@aber.ac.uk or you can apply for a full refund from 4 April 2021 to 11 April 2021 when the form reopens.

I don’t know when I will be coming back to Aberystwyth. What should I put down on the form?

Please complete the online absence form. If you are not returning to your Aberystwyth University accommodation until your in-person teaching resumes on the 12th of April, there is no need to provide a return date. We will automatically update the form.

Please note that you can only apply for a refund for every full night that you are not using your Aberystwyth University accommodation while teaching is solely online because of the pandemic, in line with Welsh Government guidelines.

I need to return to my Aberystwyth University accommodation to study as I have poor Wi-Fi connection at home. Can I do this?

The message to students is the same as the rest of the population: Stay home, work or study from home if you can. Only attend your place of work or study if you can’t work from home.

This will mean if you really are unable to study at your current address, for a specific reason, then you can travel to your term time address to enable you to study or access on campus facilities such as libraries, study spaces or studios, in line with Welsh Government guidelines.

If you have any symptoms of coronavirus or have been told to self-isolate, then please do not return to Aberystwyth, in line with Welsh Government guidelines. 

Please note that you can only apply for a refund for every full night that you are not using your Aberystwyth University accommodation while teaching is solely online because of the pandemic, in line with Welsh Government guidelines.

The refund will be in two parts. Part 1 is for the period between 4 January and 28 February.

The deadline for part 1 refund was 23.59 on Thursday 18 March. If you have missed the deadline of applying for an interim refund from 4 January 2021 to 28 February 2021 you can either apply for a refund for each night that you have been away from your accommodation during that period by emailing accstaff@aber.ac.uk or you can apply for a full refund from 4 April 2021 to 11 April 2021 when the form reopens.

I don’t want to return to Aberystwyth at all. What should I do?

You can only apply for a refund for every full night that you are not using your Aberystwyth University accommodation while teaching is solely online because of the pandemic, in line with Welsh Government guidelines.

Should you wish to leave your Aberystwyth University accommodation, when in-person teaching resumes on the 12th of April, we may not be able to refund you. You will need to request to Study from Home. Please note the eligibility requirements before you submit your request. You will also need to complete a

Request to Leave University Accommodation Licence Agreement form.

Such requests will be considered on a case-by-case basis. 

The refund will be in two parts. Part 1 is for the period between 4 January and 28 February.

The deadline for part 1 refund was 23.59 on Thursday 18 March. If you have missed the deadline of applying for an interim refund from 4 January 2021 to 28 February 2021 you can either apply for a refund for each night that you have been away from your accommodation during that period by emailing accstaff@aber.ac.uk or you can apply for a full refund from 4 April 2021 to 11 April 2021 when the form reopens.

How will I be refunded?

The payment will be made to the debit/credit card your payment plan has been setup to collect from. Where this is not possible, we will refund to the bank account which is recorded on your Student Record.  

Please check these details are up to date.

We aim to get the refunds processed and paid by the end of March.

Please note that you can only apply for a refund for every full night that you are not using your Aberystwyth University accommodation while teaching is solely online because of the pandemic, in line with Welsh Government guidelines.

I’m paying board/rent to my parents while I live at home. Can I get a refund for my University accommodation on a weekly/monthly basis to help pay for this?

If you are facing financial difficulties then please contact The Advice, Information and Money Service (AIMS) by emailing student-adviser@aber.ac.uk in the first instance.

Please note that you can only apply for a refund for every full night that you are not using your Aberystwyth University accommodation while teaching is solely online because of the pandemic, in line with Welsh Government guidelines.

I’m not up to date with my payments. What will happen to my refund?

You must be up to date with your payment of accommodation fees to be eligible for a refund, if you have any arrears the amount will be used to reduce your arrears. If you are facing financial difficulties then you can access help and advice from The Advice, Information and Money Service (AIMS) by emailing student-adviser@aber.ac.uk.

Can I come back to collect something from my room?

The message to students is the same as the rest of the population: Stay home, work or study from home if you can. Only attend your place of work or study if you can’t work from home. Therefore, please avoid returning to University to collect any of your belongings which you may have left at your accommodation over the winter break.

I have belongings in my room and I am not in residence - will my room be entered?

Yes as it may be necessary for a member of staff to enter the accommodation for various reasons including to undertake maintenance and as part of fire drill checks.

Living in Residences

If one of my housemates is traced as a contact of someone who tested positive, do I also need to self-isolate?

No. Based on government guidance, the individual who has been identified as a contact of someone who has tested positive must self-isolate for 10 days.  However, where they live with others (who aren’t part of the same household as the person who has tested positive), the other occupants of the household do not need to self-isolate. You should nevertheless avoid contact with the individual who is self-isolating within the household as far as possible and follow advice on hygiene etc.

 

What should I do if I have Covid-19 symptoms?

If you live in shared accommodation, you must tell those you live with if you:

  • Feel unwell and think you may have coronavirus
  • Have been advised to self-isolate

For the up to date list of symptoms and details of how to self-isolate, follow the Welsh Government guidance available at https://gov.wales/self-isolation-stay-home-guidance-households-possible-coronavirus.

Also see:  What to do if you are experiencing symptoms   

Am I allowed to use residential social spaces?

In order to help us to keep everyone safe, students cannot currently use the following social spaces: 

  • Sgubor 4, Fferm Penglais
  • Y Ffald, Fferm Penglais
  • Lolfa Fawr, Pantycelyn
  • Junior Common Room, Pantycelyn

 

I’m having difficulty getting online and connecting to the University network. What shall I do?

Visit the Information Services website or call the Information Services Helpline on 01970 62(2400).

Who can I contact for other support?

You can contact our student support services at any time through student-support@aber.ac.uk. Find out more at www.aber.ac.uk/student-support.

Campus life

I am studying at home, but have books that need to be returned to the University library. Can I return my library books by post?

Library books you have on loan that you no longer need can be returned to us via Freepost Returns if you are not in Aberystwyth – please contact is@aber.ac.uk for details of this service. If you are in Aberystwyth we have book drops on and off campus  

The book I need from the University library is not available online. Can it be posted to me?

If the book you need is not available online via Primo, the library catalogue, and you are not in Aberystwyth, you can arrange for it to be sent to you by post, using the Postal Loan Service

Where can I buy food and drink on Penglais Campus over Easter?

We have several high quality food and drink outlets on campus. TaMed Da, Tamed Bach,  IBERBach, Students’ Union, and the Siop Hwb/Starbucks at Fferm Penglais - please see the Hospitality webpages for further information and opening times -  www.aber.ac.uk/en/hospitality/

The Piazza Cafe at the Arts Centre will be open on the 8 and 9 April between 9am and 4:30pm and again from 12 April onwards between 9am and 4:30pm.

Please note that due to Covid-19 restrictions, all of our outlets are currently cashless only – we accept Aber Card payments  (www.aber.ac.uk/en/aber-card/) along with debit & credit cards and Apple Pay. It will no longer be possible to top up the Aber Card at till points, but this can be done online.

How do I get to Llanbadarn Campus?

A map of Llanbadarn campus is available here.  It is around a twenty minute walk from Penglais campus.

There are cycle locking facilities at the entrance to the Rheidol and Elystan Morgan buildings on the Llanbadarn campus.

Where can I buy food and drink on Llanbadarn Campus?

Please note that arrangements for catering provision on Llanbadarn campus has changed, due to lack of demand. We now offer vending machine provision only.

Hot food deliveries can be ordered via the Nosh Da app for delivery to the Llanbadarn campus between 12 and 9pm. Download the Nosh Da app from the App Store or Google Pay for Android devices.  

Can I book onto a campus tour?

Due to Welsh Government guidelines (Covid19), all Campus Tours taking place in 2021 have been postponed until further notice.

Why not take a look at our Virtual Campus Tour?

When will the Old College reopen?

The decision regarding when to reopen will be kept under ongoing review.  The website and social media will be updated regularly, so please keep checking for the latest information.  If you have any venue specific questions, please email oldcollege@aber.ac.uk.

Is the Faith Space on Penglais Campus open?

In line with Welsh Government guidance on places of worship and our own risk assessments, individuals are now able to book and use Penglais Faith Space for faith purposes.

Please note that the faith space can only be used by one person at a time, and will need to be booked in advance.

If you have any queries please contact divstaff@aber.ac.uk.

When will sports be able to start again?

We are monitoring this closely and will be led by the Incident Management Team involving our local partners.

What is the latest on Libraries and Information Services?

Please see our webpage Latest updates on IT and Library services for the latest information on our services.

Is Aberystwyth Arts Centre open?

Aberystwyth Arts Centre, which has been closed since March due to Covid-19 restrictions, has been forced to delay its re-opening following flood damage

We are extremely proud at Aberystwyth Arts Centre to provide an important focus for the arts in mid Wales, and we very much look forward to welcoming everyone back as soon as we can. Please keep an eye on our social media pages and our website for future updates.

The Arts Centre Piazza Cafe is open from 9am–3pm, Monday–Friday.

Is the University Sports Centre open?

In line with the current Welsh Government ‘Alert level 4’ restrictions, the University Sports Centre is closed, along with all sports facilities across Wales.

 

Post Services

Is the Post Room open?

Opening hours for the post room are currently Monday, Wednesday and Friday from 10am until 3pm.  Please contact the post room in advance for any in person visits.  Emails to the post room (postroom@aber.ac.uk) will be monitored regularly, with the Post Room phone (01970 62 2052) now being available on the above days. 

Can I collect my post if I’m self-isolating?

The delivery of post can vary depending on where you are living, with some areas having items delivered directly to their flat doors, and others to the block entrance.

You will be allowed to go outside your flat to collect mail, but should minimise the time spent outside your flat as far as possible. Please ensure you wear your face covering whilst indoors (including communal landing, stairwells and foyers); wash or sanitise your hands before leaving and entering your flat, maintain 2m social distance at all times, and do not cross with others on the stairwells.

Should you have any questions or require any further information please contact postroom@aber.ac.uk

Are there any changes to arrangements for internal mail delivery?

The Post Room has consulted with departments and agreed with each department either that post will be delivered on the days that the Post Room is open, or will be collected from the Post Room by the department.

Are there any changes to arrangements for Post Room assistance in sending post out?

The Post Room is processing general outgoing mail on Mondays, Wednesdays and Fridays.  However if a department needs to send out large mailings, please contact postroom@aber.ac.uk to make advance arrangements for this.

If my building is closed, what will happen to parcels delivered by Couriers?

The majority of parcels that cannot be delivered directly to the departments will be accepted by the Post Room, or by Campus Security if they arrive out of hours or at the weekend.  Depending on the arrangement made by your department, these items will either be delivered by Post Room staff or can be collected from the Post Room when it is open.

What should I do if I have a question about the Postal Service?

Contact the Post Room team on postroom@aber.ac.uk.

Asymptomatic Covid-19 testing

Why do I need to take two COVID-19 tests?

Taking two tests increases the likelihood that a positive case is detected as the test available to us on campus may not detect low levels of infection.   

Are the tests compulsory?

All students should take two COVID-19 Lateral Flow tests on their return to Aberystwyth, but testing is voluntary.  However, if you do not take a Lateral Flow test, you are required by Welsh Government guidance to lay low for 14 days from the date of your return to Aberystwyth. 

If you experience COVID-19 symptoms you must follow government guidance, including self-isolating immediately and booking a test. 

What do I need to bring with me to my test?

When attending the test you will need to have with you:  

  • A mobile phone or tablet to scan a QR code (if your device is not able to scan QR codes, you will be able to borrow a device)
  • Your Aber card 

You will also need to make sure you wear your face covering at all times when inside the testing centre, other than when you are undertaking the test.   

How does the lateral flow test work?

Lateral flow antigen tests detect the presence or absence of coronavirus by applying a swab or saliva sample to the device’s absorbent pad. The sample runs along the surface of the pad, showing a visual positive or negative result dependant on the presence of the virus. 

Those who choose to take the test will receive guidance on how to take the test, supported by trained on-site staff. 

The test involves applying a swab to the throat/nose. The sample is processed on-site, and the results are processed within 30 minutes. The person tested receives their result via text message directly from the Government system. 

Why should I get tested if I have no symptoms?

The lateral flow test is designed to detect the level of virus in individuals who do not experience and show any symptoms (they are asymptomatic), but who could still be infectious and pass the virus to others.   

I’m confused: how many different types of tests are out there and what’s the difference between them?

There are two main types of test used to check if people currently have coronavirus.   

The first type of test is known as a PCR test, and looks for the virus’s genetic material (Ribonucleic acid or RNA). These tests are currently more commonly used in the NHS for symptomatic testing. They require a laboratory to be processed.   

The second is called a lateral flow antigen test, which detects the coronavirus antigen that is produced when a person is infectious with coronavirus. These are quicker tests that produce a result within 30 minutes and do not require a laboratory to be processed. This is the test that is currently being offered in this programme.   

How will I get the results of my lateral flow test?

You will receive a message with your results by text or email, depending on which details you provided when you registered. 

What will happen if my lateral flow test result is negative?

A negative result for your first test means that the test was unable to detect the virus at that time, and so you need to remain vigilant and if you develop any symptoms book a test. 

You will then need to lay low for around 3 days before taking a second test.   

If someone else in your household tests positive you will be asked to self-isolate as a contact even if your test is negative. 

What will happen if somebody’s lateral flow test result is positive?

If you get a positive lateral flow test result, you will also need to get a PCR test to confirm the result of the asymptomatic test.  You can book your PCR test here.  You must not book another lateral flow test. 

Anyone whose test returns a positive outcome will need to self-isolate for 10 days in their term-time accommodation.  

Students who receive a positive test result will also need to inform the University by logging into your student record (studentrecord.aber.ac.uk), click on the Personal tab and choose Report COVID-19 symptoms from the drop-down menu. 

If you test positive, you will also be asked to urgently inform your close contacts.  A person who is a close contact of someone who tests positive (including others living in your household), must self-isolate for 10 days from the date of the test.  

Do my housemates have to self-isolate if I test positive?

If you test positive, you will also be asked to urgently inform your close contacts.  A person who is a close contact of someone who tests positive (including others living in your household), must self-isolate for 10 days from the date of the test.  

If the confirmatory PCR test is negative, isolation can stop. 

Will my contacts be traced?

If you get a positive lateral flow test result, you will also need to get a PCR test to confirm the result of the asymptomatic test. 

If you have a positive PCR test result, your contacts will be traced by NHS Test and Trace. They will be required to self-isolate until 10 days after their most recent contact with you. 

If you have a positive lateral flow test but get a negative result on the PCR test, your contacts do not need to be traced. 

If you have a negative or unclear (or “could not read sample”, “void”, “borderline” or “inconclusive”) result, your contacts do not need to be traced. 

I will no longer be in Aberystwyth in time for my LFT appointment. How do I cancel my test?

If you have booked a Lateral Flow Test (LFT) and you no longer need to return to Aberystwyth at this time, please help our testing team by cancelling your booking.

Supporting you

Wellbeing

I am finding this situation stressful. Where can I go for support?

The effects of the COVID19 pandemic have been far reaching, and are causing many people to feel anxious.  If you are feeling overwhelmed, there are people to help.  The University Wellbeing Service is available to help any student with concerns about wellbeing.  There are range of other student support services in place to help students, including:

How can I contact the AberSU Advice Service?

The AberSU Advice Service continues to operate as usual via remote means; you can contact the service by calling 01970621712 or emailing union.advice@aber.ac.uk.

The service will operate video calling/skype drop-ins as required during the usual of 10am-12pm and 1pm-3pm, Monday to Thursday.

SU COVID-19 webpage

Am I still able to contact the Student Support and Careers Service Team?

During the current Coronavirus outbreak the Student Support and Careers Service Team continues to provide support. If you have a question you would like answered or need support please send your request to one of the following:

student-support@aber.ac.uk  for general enquiries 01970 621761

studentwellbeing@aber.ac.uk for wellbeing issues

immigrationadvice@aber.ac.uk  01970 621548

accessibility@aber.ac.uk for exam or reasonable adjustments

student-adviser@aber.ac.uk  for hardship/funding queries

careers@aber.ac.uk for work placement/graduate queries

Can I access the AberSU services?

Yes, Aber Students Union is open and our staff and officers are working on a rota basis to ensure there is someone here to help with any queries you may have as safely as possible. We are also still available remotely via these contact details.

How can I contact the AberSU Advice Service?

The AberSU Advice Service continues to operate as usual via remote means; you can contact the service by calling 01970621712 or emailing union.advice@aber.ac.uk.

The service will operate video calling/skype drop-ins as required during the usual of 10am-12pm and 1pm-3pm, Monday to Thursday.

SU COVID-19 webpage

How can I protect myself from Covid-19 Scams?

Fears of Covid-19 are being used by criminals and hackers to prey on members of the public.

University staff and students are urged to:

  • Remain vigilant towards emails and telephone calls.
  • Be aware of email scams that may attempt to trick individuals into opening attachments or opening web sites that may risk personal or University information, passwords, contacts, and bank details. These may include fake online resources about the virus, refunds, counterfeit goods, donations, and loans.

For more Information, please refer to the FAQ on “How can I spot if an email I have received is genuine or not?” at https://faqs.aber.ac.uk/index.php?id=394.

Where can I get help if I have been bereaved?

If you have been bereaved by Covid-19, information about appropriate support and help can be found in this helpful guide developed by the Student Wellbeing Service:  www.aber.ac.uk/en/student-support/our-services/student-wellbeing/covid_19

I have experienced unpleasant behaviour directed at me, relating to Coronavirus. Who can I speak to about this?

It is very important you tell someone from the University if you experience unpleasant behaviour or abuse.  

We have a zero tolerance to harassment and discrimination at Aberystwyth University. 

The University does not tolerate behaviour contrary to dignity and respect and expects everybody to treat each other in a way they would wish to be treated themselves

More information on reporting incidents of harassment.

 

COVID-19 Student Support Fund

What is the COVID-19 Student Support Fund?

The COVID-19 Student Support Fund is a support package announced by Welsh Government for students who have faced financial pressures due to the ongoing Coronavirus pandemic.

What are the eligibility criteria for being awarded funding from the COVID-19 Student Support Fund?

Students who are struggling to meet essential expenses as a direct result of the pandemic can apply for £350 from the new COVID-19 Student Support Fund.

This funding is available if you are:

  • an undergraduate or a postgraduate
  • a full-time registered student, from anywhere in the world
  • a part-time student studying 60 credits or more during the 2020-21 academic year (not including lifelong learning or distance learners).

How do I apply for funding from the COVID-19 Student Support Fund?

You can make an application by going to your student record.

The short online application process requires you to:  

  • Identify the expense(s) you are struggling to meet (e.g. rent, utility bills)
  • Give the main reason(s) for struggling to meet them (e.g. lost income, additional costs)
  • Confirm you have been impacted financially by the COVID-19 pandemic

If you have already received support from the Aberystwyth University Hardship Fund because you have been impacted financially by the COVID-19 pandemic, or have already made an application for an accommodation fees refund, or if you are guaranteed a payment as someone from a group the Welsh Government highlights as one more adversely impacted by the pandemic, you may not be eligible for any further help from this fund. However, we would still advise you to make an application. 

I have already received some financial support or a refund for my accommodation fees. Am I also eligible for funding from the COVID-19 Student Support Fund?

If you have already received support from the Aberystwyth University Hardship Fund because you have been impacted financially by the COVID-19 pandemic, or have already made an application for an accommodation fees refund, or if you are guaranteed a payment as someone from a group the Welsh Government highlights as one more adversely impacted by the pandemic, you may not be eligible for any further help from this fund. However, we would still advise you to make an application. 

What happens if I submit an application to the COVID-19 Student Support Fund on my Student Record knowing that I am not eligible to receive an award?

In line with central guidance to all Welsh universities, random checks will be conducted on applications to ensure their validity. You may be asked to supply further evidence of hardship for this purpose.

If you knowingly submit an application when you are not eligible the University reserves the right to take disciplinary action and may seek to recover the award.

If my application to the COVID-19 Student Support Fund is successful, how will the money be paid?

Any support payments from the COVID-19 Student Support Fund will be paid in to the bank account listed on your Student Record, so it is important that you check that your details are up-to-date.

You may nominate another bank account for your payment if you prefer – this can be done by updating your Student Record.

When do applications for the COVID-19 Student Support Fund close?

Applications for the COVID-19 Student Support Fund will close on 9 April 2021.

These funds are limited, so if you have a pressing need for this payment, please apply as early as you can.  After that closing date for applications, there is a possibility there will be a second chance to apply, but only if funds allow. 

The distribution of this money will take some time to administer, and we appreciate your patience in this matter. 

Is there any further financial support for students identified as more adversely impacted by the pandemic?

There is guaranteed support to groups of students that the Welsh Government has highlighted as being more adversely impacted by the pandemic.

The following groups will receive a bursary from the University of £350.  No application will be needed in the following cases:

  • If the Student Loan Company has assessed that your household income is £25,000 or lower, and you previously consented for that information to be shared with us;
  • If we already have a record that you are a care leaver; 
  • Your home address is defined by the government as an area of deprivation;
  • If we already have a record that you are disabled.

This will be paid into the bank account noted on your student record.  You may nominate another bank account for your payment if you prefer – this can be done by updating your Student Record.

The distribution of this money will take some time to administer, and we appreciate your patience in this matter. 

If you are a carer or estranged from your family, you are also guaranteed a payment.  As we do not hold central records of this, you will need to apply in the normal way via the student record and provide the relevant information to ensure you receive the payment.

If you fall into one of the above categories eligible for a guaranteed payment but wish to opt-out because you feel you have not suffered financial hardship as a result of the pandemic, please let us know by e-mailing ssfc19@aber.ac.uk by Monday 29 March at the latest.

I am a carer or estranged from my family. Will I get an automatic payment?

If you are a carer or estranged from your family, you are also guaranteed a payment.  As we do not hold central records of this, you will need to apply in the normal way via the student record and provide the relevant information to ensure you receive the payment.

Will I get more than one payment from the COVID-19 Student Support Fund if I fall into more than one of the adversely impacted categories?

You will not receive more than one payment of £350 because you fall into more than one of the adversely impacted categories.

However, depending on circumstances, it is possible that some students will be eligible to receive two payments of £350.

What will happen if I fall into one of the adversely impacted categories, but have not disclosed this to the University?

If you know that you are in one of these categories but have reason to believe that the University may not hold the relevant details, then again you should apply in the normal way by going to your student record

Is it possible to opt out of a guaranteed payment from the COVID-19 Student Support Fund?

If you are in one of the categories eligible for a guaranteed payment but wish to opt-out because you feel you have not suffered financial hardship as a result of the pandemic, please let us know by emailing  ssfc19@aber.ac.uk by Monday 29 March at the latest.

Where can I get help if I have urgent concerns about financial hardship?

If you have urgent concerns about financial hardship, beyond the Welsh Government support outlined above, please contact the Advice Information and Money Service (student-adviser@aber.ac.uk) to discuss what further help may be available.

Is it possible that I will receive two payments of £350?

Depending on circumstances, it is possible that some students will be eligible to receive two payments of £350.

Will I need to provide evidence of hardship?

In line with central guidance to all Welsh universities, random checks will be conducted on applications to ensure their validity. You may be asked to supply further evidence of hardship for this purpose.

Please see: www.aber.ac.uk/en/sscs/advice-info-money/covid-19-ssf/#what-evidence-might-i-be-asked-to-supply for further details.

For what purposes will the data I submit on my Student Record be used?

If you disclose a disability, that you are a care leaver, carer, or estranged on the application form, the accessibility team will not be informed. Please contact them and disclose to them directly by emailing accessibility@aber.ac.uk.

For the full GDPR statement please see: www.aber.ac.uk/en/sscs/advice-info-money/covid-19-ssf/#what-will-happen-to-my-data

Taught postgraduates

How will my Master’s degree classification be determined?

In the normal way except that students whose average falls within 2% of any borderline will be raised to the higher class provided they meet the preponderance criteria stated in the Examination Conventions.  There will be no Window of Opportunity based on Special Circumstances this academic year now that students are being provided with uncapped resit opportunities as well as the chance to improve upon pass marks, and because Special Circumstances forms and evidence are not required for semesters one and two or for dissertations.

What happens if I’m unhappy with my degree classification?

If you are unhappy with your final degree classification, you will be able to choose to decline your award and take resits at the next available opportunity. You will be invited to make this choice as soon as results are published. This will be on the basis of ‘no detriment’: that students opting to resit who perform less well, will still be able to accept the original award. If you do not complete the indicative degree class task to let us know if you wish to accept or decline the indicative degree class, you will be treated as having accepted it.

Can I change my mind later about accepting or declining my degree class?

Once you have accepted the degree class you will not be able to change your mind. If you decline, you will still be able to accept the indicative class later.

I don’t want to take my ‘indicative’ degree class’ but I need a letter for my employer to confirm that I have qualified for my degree.

We can provide you with a letter to confirm that you have already qualified for your degree even if you have decided to take resits.  

Can I resit all my modules for the full mark?

All modules with an H resit indicator can be resat for the full mark.  Resit indicators of T will be resat for a capped mark (these will apply where the mark was previously capped).  If you decide to resit a module that you have passed, that will also be a resit for the full mark. This will be on the basis of ‘no detriment’: that students opting to resit who perform less well, will still be able to accept the original mark. Note that in cases where Unacceptable Academic Practice penalties have been applied, resits may be capped or not allowed at all.

How many attempts do students have to improve on a module mark they have already passed?

Master’s students will have one opportunity to improve on a pass mark awarded in the 2020-21 academic year.  They will be able to take the resit in August 2021 or during the following session.

Can I appeal my module marks or degree result?

Yes, you can submit an appeal if you have grounds. Eligible grounds are shown in the appeals procedure at: https://www.aber.ac.uk/en/academic-registry/handbook/appeals/

Before you decide to submit an appeal, please remember that you already have the opportunity to take further assessments to try to improve your marks. If you are not sure whether submitting an appeal could lead to a different outcome, please contact either the Registry at caostaff@aber.ac.uk and/or the Students’ Union at union.advice@aber.ac.uk for advice.

The current situation has affected my studies, can I submit a Special Circumstances form?

Students will not be asked to submit Special Circumstances forms and evidence for modules assessed during semesters one and two of the 2020-21 academic session or for their dissertation module; students unable to complete assessments, for whatever reason, will automatically be granted uncapped resit opportunities for non-submissions or in the case of failure; this suspension of our normal Special Circumstances procedure will be temporary to cover this academic session and does not extend to the resit period in August. 

Will special circumstances change a student’s module marks?

No, we do not change module marks on the basis of special circumstances.  

Will there be a cap on the number of resits I can take in August 2021?

No, for August 2021 only there will be no cap on the number of modules you can resit.

Will I be charged for resits in August 2021?

No, there will be no charge for resits in August 2021.

Where do I go to get advice on whether or not I should resit?

Your department will be able to offer you academic advice regarding your resits.  If you need advice regarding registering for resits you should contact pgsstaff@aber.ac.uk.

How do I register to resit modules?

You will be asked to complete a task on your student record to opt to resit or not when results are released. The task will be available on your student record the same day as your results are released and you will be given a deadline for registration.  

Is the summer resit assessment period still due to run as scheduled?

The summer resit assessment period will run as scheduled in August, however, this will not involve campus-based examinations. 

Do the Unacceptable Academic Practice regulations still apply during the current situation?

Yes, the regulations associated with unacceptable academic practice (UAP) will still apply. If a UAP allegation is found to be substantiated, the penalty will be assigned according to the Points-based Penalty System, and will override the opportunity for an uncapped resit.