Frequently asked questions

Returning to Aberystwyth

I am an international student returning to Aberystwyth. What do I need to do?

If you are arriving in the UK after 4am on Monday 18 January 2021:

  • All travellers to the UK, including UK citizens, will need to have to take a COVID-19 test up to 72 hours before departing the country they are in.
  • Prior to departure you will need to present proof of a negative COVID-19 test result to carriers, as well as your passenger locator form.
  • The UK Border Force will conduct spot checks on arrival to ensure that passengers are fully compliant.  
  • If you arrive in the UK and do not have proof of a negative test could face an immediate £500 fine.
  • Once in the UK you will need to self-isolate for 10 days, regardless of your test result.
  • Details of what you need to do before you travel to the UK feature on the Entering the UK web pages
  • The latest guidance on travel corridors is available here: https://www.gov.uk/guidance/coronavirus-covid-19-travel-corridors
  • The latest guidance on COVID-19 testing for people travelling to Wales is available here:
    https://gov.wales/coronavirus-covid-19-testing-people-travelling-wales

When should students return to Aberystwyth?

Welsh Government guidance to university students and staff (08/01/21) is to stay home, and work or study from home if you can.

Given the latest Welsh Government statement we are reviewing our plans for in-person teaching and will inform you as soon as we can.

Please do not return to Aberystwyth for the time being unless it is absolutely necessary to do so.

There are some categories of students who can return to Aberystwyth now.

Teaching will take place online only between Monday 25th January and Friday 5th February. 

We will be reviewing plans for teaching from Monday 8th February at a later date, in line with Welsh Government guidance.

Which students can return to Aberystwyth now?

Welsh Government guidance to university students and staff (08/01/21) is to stay home and work or study from home if you can.

With this in mind, please do not return to Aberystwyth for the time being unless it is absolutely necessary to do so. 

There are some categories of students who can return to Aberystwyth now, including:

  • Those who consider their home to be in the University or elsewhere the Aberystwyth area
  • Those for whom on-line study is very difficult to achieve unless they make use of University accommodation and study facilities
  • A small number of students who may need to attend in-person sessions as their studies lead to professionally accredited qualifications (these students would be notified separately)
  • Postgraduate students where laboratory or similar work is essential
  • Those for whom it is impossible to change travel plans.

Is the University campus open at present?

Welsh Government guidance to university students and staff (08/01/21) is to stay home and work or study from home if you can.

With this in mind, we are asking students not to return to Aberystwyth for the time being unless it is absolutely necessary to do so. 

While national restrictions are in place, the University remains open for essential campus activity including research, access into laboratories, libraries and study areas.

When will teaching begin?

Teaching will begin on Monday 25 January as planned.  Teaching will take place online only between Monday 25th January and Friday 5th February. 

We will be reviewing plans for teaching from Monday 8th February at a later date, in line with Welsh Government guidance. 

I am not able to change my travel plans. Can I still return to Aberystwyth?

Welsh Government guidance to university students and staff (08/01/21) is to stay home and work or study from home if you can.

With this in mind, we are asking students not return to Aberystwyth for the time being unless it is absolutely necessary to do so. 

There are some categories of students who can return to Aberystwyth now, including those for whom it is impossible to change travel plans.

It is not possible/practical for me to study at home. Can I return to Aberystwyth?

Welsh Government guidance to university students and staff (08/01/21) is to stay home and work or study from home if you can.

With this in mind, we are asking students not return to Aberystwyth for the time being unless it is absolutely necessary to do so. 

There are some categories of students who can return to Aberystwyth now, including those for whom on-line study is very difficult to achieve unless they make use of University accommodation and study facilities.

I am a postgraduate student and have essential work that needs to be completed on campus (e.g. laboratory work). Can I return to Aberystwyth?

Welsh Government guidance to university students and staff (08/01/21) is to stay home and work or study from home if you can.

With this in mind, we are asking students not return to Aberystwyth for the time being unless it is absolutely necessary to do so. 

There are some categories of students who can return to Aberystwyth now, including postgraduate students where laboratory or similar work is essential.

You have temporarily suspended in-person teaching, do I need to make a request to study from home at the moment?

Because of the present state of the pandemic, the Welsh Government is asking students to stay home to reduce the spread of the virus.

With this in mind, please do not return to Aberystwyth for the time being unless it is absolutely necessary to do so.

In light of the latest Welsh Government advice, you do not need to apply to study from home while in-person teaching is temporarily suspended.

I will no longer be in Aberystwyth in time for my LFT appointment. How do I cancel my test?

If you have booked a Lateral Flow Test (LFT) and you no longer need to return to Aberystwyth at this time, please help our testing team by cancelling your booking.

Already in Aberystwyth?

Am I going to be able to go home for visits?

The Welsh Government is asking all students living in Wales, and all our Welsh students living outside Wales, to help us keep Wales safe by not travelling frequently between university and home.

You should only move between your term time address and your home address if absolutely necessary, for example for work, to provide or receive care or because of concerns about your wellbeing. You should not return home for a ‘visit’ during this period. You should not travel home if you have been asked to self-isolate or have Covid-19 symptoms.

Asymptomatic Covid-19 testing

Why do I need to take two COVID-19 tests?

Taking two tests increases the likelihood that a positive case is detected as the test available to us on campus may not detect low levels of infection.   

Are the tests compulsory?

All students should take two COVID-19 Lateral Flow tests on their return to Aberystwyth, but testing is voluntary.  However, if you do not take a Lateral Flow test, you are required by Welsh Government guidance to lay low for 14 days from the date of your return to Aberystwyth. 

If you experience COVID-19 symptoms you must follow government guidance, including self-isolating immediately and booking a test. 

If I am travelling to Aberystwyth from overseas, can I take a Covid test instead of self-isolating?

Travellers arriving in Wales from a non-exempt country or territory (any country or territory outside of the UK which is not on the exempted countries list), or have been in a non‑exempt country or territory at any time in the 10 days before entering Wales, will need to isolate for up to 10 days.

Unfortunately, receiving a negative COVID-19 test result does not avoid or reduce the period of isolation.  

Tests taken abroad to meet requirements in other countries do not avoid or reduce the period of isolation required when you arrive in Wales.

There is no ‘Test To Release Scheme’ in Wales so negative tests taken in England do not reduce the period of isolation required in Wales.

What do I need to bring with me to my test?

When attending the test you will need to have with you:  

  • A mobile phone or tablet to scan a QR code (if your device is not able to scan QR codes, you will be able to borrow a device)
  • Your Aber card 

You will also need to make sure you wear your face covering at all times when inside the testing centre, other than when you are undertaking the test.   

How does the lateral flow test work?

Lateral flow antigen tests detect the presence or absence of coronavirus by applying a swab or saliva sample to the device’s absorbent pad. The sample runs along the surface of the pad, showing a visual positive or negative result dependant on the presence of the virus. 

Those who choose to take the test will receive guidance on how to take the test, supported by trained on-site staff. 

The test involves applying a swab to the throat/nose. The sample is processed on-site, and the results are processed within 30 minutes. The person tested receives their result via text message directly from the Government system. 

I thought people should only have a COVID-19 test if they had symptoms, so why are all students being told to take a test on their return in the new year?

These tests are done using a lateral flow device which is different to the tests used for people showing symptoms. It identifies individuals who don’t have any symptoms, but who may be asymptomatic carriers who have a high likelihood of spreading the virus to others.    

The normal testing service for symptomatic individuals will continue.  Even if you take part in lateral flow testing, if you have symptoms, you should continue to book a test. 

Why should I get tested if I have no symptoms?

The lateral flow test is designed to detect the level of virus in individuals who do not experience and show any symptoms (they are asymptomatic), but who could still be infectious and pass the virus to others.   

I’m confused: how many different types of tests are out there and what’s the difference between them?

There are two main types of test used to check if people currently have coronavirus.   

The first type of test is known as a PCR test, and looks for the virus’s genetic material (Ribonucleic acid or RNA). These tests are currently more commonly used in the NHS for symptomatic testing. They require a laboratory to be processed.   

The second is called a lateral flow antigen test, which detects the coronavirus antigen that is produced when a person is infectious with coronavirus. These are quicker tests that produce a result within 30 minutes and do not require a laboratory to be processed. This is the test that is currently being offered in this programme.   

How will I get the results of my lateral flow test?

You will receive a message with your results by text or email, depending on which details you provided when you registered. 

What will happen if my lateral flow test result is negative?

A negative result for your first test means that the test was unable to detect the virus at that time, and so you need to remain vigilant and if you develop any symptoms book a test. 

You will then need to lay low for around 3 days before taking a second test.   

If someone else in your household tests positive you will be asked to self-isolate as a contact even if your test is negative. 

What will happen if somebody’s lateral flow test result is positive?

If you get a positive lateral flow test result, you will also need to get a PCR test to confirm the result of the asymptomatic test.  You can book your PCR test here.  You must not book another lateral flow test. 

Anyone whose test returns a positive outcome will need to self-isolate for 10 days in their term-time accommodation.  

Students who receive a positive test result will also need to inform the University by logging into your student record (studentrecord.aber.ac.uk), click on the Personal tab and choose Report COVID-19 symptoms from the drop-down menu. 

If you test positive, you will also be asked to urgently inform your close contacts.  A person who is a close contact of someone who tests positive (including others living in your household), must self-isolate for 10 days from the date of the test.  

Do my housemates have to self-isolate if I test positive?

If you test positive, you will also be asked to urgently inform your close contacts.  A person who is a close contact of someone who tests positive (including others living in your household), must self-isolate for 10 days from the date of the test.  

If the confirmatory PCR test is negative, isolation can stop. 

Will my contacts be traced?

If you get a positive lateral flow test result, you will also need to get a PCR test to confirm the result of the asymptomatic test. 

If you have a positive PCR test result, your contacts will be traced by NHS Test and Trace. They will be required to self-isolate until 10 days after their most recent contact with you. 

If you have a positive lateral flow test but get a negative result on the PCR test, your contacts do not need to be traced. 

If you have a negative or unclear (or “could not read sample”, “void”, “borderline” or “inconclusive”) result, your contacts do not need to be traced. 

Self-isolating

How do I do the laundry if I’m self-isolating?

Whilst you are self-isolating, you are not permitted to leave your home and therefore you will not be able to use the on-site laundry facilities.  

During the self-isolation period, should you require a spare set of bed linen or towels, please contact accommodation@aber.ac.uk with ‘self-isolation assistance’ in the subject header, detailing your request for bed linen and/or towels. Please advise whether you have a double or single duvet in order for us to provide you with the correct sized bedding. We will then arrange for the item(s) to be delivered to outside your flat door as soon as possible between Monday – Friday.

Can I go out for a cigarette if I’m self-isolating?

All University buildings are non-smoking areas, which includes the use of e-cigarettes. You will be allowed to smoke outside your residence but should minimise the time spent outdoors. Please stay close to your accommodation block and ensure that the smoke cannot travel indoors through open windows and doors. Ensure you wear your face covering whilst indoors before leaving your room; wash your hands before leaving your room, maintain 2m social distance at all times, do not cross with others on the stairwells; hand sanitise on entry to the building.

I am self-isolating and I need help. Who can I contact?

If you are self-isolating and need help, please e-mail coronavirus@aber.ac.uk and we will do our very best to help.

Please also see: How can I get food and medicine deliveries if I’m self-isolating?

If I am self-isolating, what should I do in the event of the fire alarm sounding in my accommodation?

If there is a fire alarm you will need to:

  • Leave the room, remembering to take your accommodation key with you.
  • Make sure that you have suitable clothing readily available to keep warm and dry.
  • Try to avoid touching handrails and door handles as much as possible, and avoid close contact with others – the general guidance is to ensure that you try to keep at a distance of a least 6 feet.
  • Make contact with the fire marshal to let them know that you are in self-isolation.
  • Once you’ve made contact with the fire marshal, keep your distance from others, however do not stand any closer to your accommodation than the assembly point.

What do I do with my waste?

Waste - For students living in Pentre Jane Morgan:

  • Ensure that all waste is in the appropriate waste bag (Food, Dry Mixed Recycling or General Waste), or container provided for Glass.
  • Double bag the waste (i.e put your full bag into another bag of the same type), and place your waste in an area of your flat where it can be safely left for a minimum of 72 hours without causing an obstruction (remember to wash your hands before and after).
  • After the 72 hour period, take your waste to your nearest bin store.  Remember to wash your hands before and after.  Avoid touching your face, mouth, nose and eyes. Maintain 2m social distance at all times.

For all other Residences, the University is able to help take your waste to the bins stores.  All you need to do is:

  • Ensure that all waste is in the appropriate waste bag (Food, Dry Mixed Recycling or General Waste), or container provided for Glass.
  • Double bag the waste (i.e put your full bag into another bag of the same type), and place your waste in an area of your flat where it can be safely left for a minimum of 72 hours without causing an obstruction (remember to wash your hands before and after).
  • After the 72-hour period, place the bags, or container for Glass outside your flat door (Monday to Friday only).  Remember to wash your hands before and after.
  • Please place as neatly as possible avoiding an obstruction directly outside the door, to ensure you can leave safely in an emergency.
  • Please request for the waste to be removed via the Online Report a Fault Form and our teams will remove as soon as possible.

If you are living in private sector accommodation please follow Ceredigion County Council guidance on disposing of general household waste.

How can I exercise if I am self-isolating?

Exercise is a great way to help you to relax and use up any energy that you might have.  Whilst you won’t be able to go outside for the next 10 days, there are many workouts that you can follow online. 

The University has provided a free online platform for any student who is a Sports Centre member or living in University accommodation.  To get access – log in with your Aber email to wexer.aber.ac.uk.  There are over 500 workouts available - including some relaxation and mindfulness sessions if you just want to relax. 

 

How can I get food and medicine deliveries if I’m self-isolating?

Student ‘Click and Collect’ Shopping process:

For students who are self-isolating and unable to leave their (private or university) accommodation to get shopping or medication, Aberystwyth University will endeavour to help, until they can return to normal activities.

What do I need to do?

In the first instance, students should make every effort to secure an online shopping delivery from the University’s Nosh Da or Vine service, an Aberystwyth supermarket or Lloyd’s pharmacy on Penglais Hill. If that has proven impossible, then a member of staff will collect a pre-paid ‘click and collect’ order from any Aberystwyth based supermarket and deliver back to the student.  No alcohol or other age restricted items should be ordered, as these can only be collected by the person making the payment. 

The process is as follows:

Supermarket Shopping and pharmacy orders:

Pre-delivery:

  1. The University delivery service is available Monday – Friday 9am – 3pm. A collection slot between these times should be chosen.
  2. Orders must be received by 10:30am for same day collection and will not be collected after 3pm (do not select a collection slot after 3pm).
  3. You should order and pay for your on-line shop and select the ‘click and collect option’. You must also request that the items are bagged up so it can be delivered safely (i.e. pay for bags with the order).
  4. Email the order confirmation, without delay to coronavirus@aber.ac.uk with ‘click and collect’ and the time of the collection slot in the subject header.  Please include a mobile number with the email, in case of queries.  The order will be collected and delivered on the appropriate day, provided the confirmation is emailed in a timely manner.
  5. You must ensure that there is someone (not in isolation) in the household available to collect the delivery from the front door of the property, as the delivery driver will not be permitted to enter the property, due to COVID-19. If this is not possible, please ensure all people are returned to their rooms, wait a minimum of 5 minutes and collect the shopping from the front door.
  6. Any errors with the order should be directed to the supplier as the University cannot take responsibility for non-delivered items.

At delivery point:

Upon delivery, the staff member will:

    • Where possible, telephone the recipients to alert them to the delivery,
    • Show ID if requested,
    • Follow the supplied standard operating procedures and risk assessment documents,
    • Sanitise their hands,
    • Wear a mask (IIR fluid resistant surgical mask),
    • Knock on the door,
    • Maintain 2 meters social distance at all times,
    • Drop the deliveries at the door and wait from a distance, until a member of the household has collected it.

If you fail to keep a 2 metre distance or wear a face covering to answer the door the member of staff will leave immediately.

Upon delivery, you will:

  • ensure that there is someone (not in isolation) in the household available to collect the delivery from the front door of the property, as the delivery driver will not be permitted to enter the property, due to COVID-19. If this is not possible, the student should ensure all people are returned to their rooms, wait a minimum of 5 minutes and collect the shopping from the front door.
  • Wear a face covering
  • Maintain 2 metres social distance from others at all times
  • Wash your hands to receive the delivery into your accommodation

Your safety and wellbeing

How should I take care of my own health?

  • wash your hands with soap and water often – do this for at least 20 seconds
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze put used tissues in the bin immediately and wash your hands afterwards
  • avoid touching your eyes, nose or mouth if your hands are not clean
  • wear a face-covering while indoors on all University sites
  • stay 2 metres (3 steps) away from other people, if you need to go outside

The NHS Coronavirus COVID-19 Symptom Checker is suitable for anyone living in Wales and can be used for people of all ages.

 

 

How do I register with a General Practitioner (GP) / family doctor?

To access healthcare while at University, all students are required to register with a local GP of their choice within the first week of arrival.  This is especially important at this time.

Information about GP practices in the local area can be found here and you can register with any one of the three Aberystwyth Practices (Padarn, Church and Ystwyth) using the online registration form on their practice website.

To complete your registration, you will need your:

  • NHS Number
  • town and country of birth
  • term time address
  • recent medical history relating to allergies, medication, vital statistics, lifestyle choices or any diagnosis or ongoing treatment.

Why is it so important that students don’t hold house parties?

House parties are very risky for virus transmission and to large numbers, and we must minimise transmission in our student body and across the Aberystwyth community.

If necessary, breaches of the rules may be dealt with under our disciplinary procedures, which are designed to safeguard the interests of our students, staff and wider community.

Locally, the Police have confirmed that you could face fines of up to £10,000 and a criminal conviction for breaching COVID rules. The warning, published on the Ceredigion County Council website, follows recent massive fines being issued to the organisers of parties and mass gatherings.

What if I have been in contact with another student who has COVID-19?

If you are identified as a contact, you will be called by the Ceredigion Contact Tracing team.  It is essential that you follow their requirements carefully – and self-isolate.

Will the University be telling students in which accommodation those who have tested positive for COVID19 are living?

For reasons of privacy, we will not be releasing information about the individuals or their accommodation.

We are working closely with Ceredigion County Council to track and trace anyone who has been a contact (as defined by Public Health wales) of a positive case to ensure appropriate steps are taken to limit the potential spread of the virus.

Should I download the NHS COVID-19 app?

Yes.  We would encourage all students and staff to download the NHS COVID-19. 

More details about the app and how to download it can be found at https://gov.wales/nhs-covid-19-app

A full list of compatible devices can be found at https://faq.covid19.nhs.uk/article/KA-01167/en-us .

Also, please remember to use evePASS (a third party QR code phone app) when ordering refreshments on campus.

Please also remember to swipe your Aber Card to register your attendance at all teaching activities.

These steps will support track and trace systems to tackle COVID-19.

What should I do if I display COVID-19 symptoms?

If you experience COVID-19 symptoms, you should:

  • Self-isolate immediately
  • Notify the University by logging into your student record (studentrecord.aber.ac.uk), click on the Personal tab and choose Report COVID-19 symptoms from the drop-down menu
  • After completing the online form, you will receive further directions by email.
  • Please follow the directions you receive carefully to find out, whether you need a test for COVID-19, and if so what to do next

It is extremely important that you isolate yourself from other people while you are experiencing symptoms associated with COVID-19.

  • Stay away from people you live with as much as possible
  • Don't use shared spaces (such as the kitchen) at the same time as other people – eat your meals in your room
  • Don't go to your academic department or any public places
  • Don't go on public transport or use taxis
  • Don't go out to get food and medicine – order it online or by phone, or ask someone to bring it to your home
  • Don't have visitors in your home, including friends and family
  • Don't go outside to exercise – exercise in your room
  • Stay on your own in one room as much as possible and keep the door closed
  • Use a separate bathroom - or, use the bathroom after everyone else and clean it each time you use it, for example, by wiping the surfaces you've touched

If you are having difficulty completing the online form, please contact coronavirus@aber.ac.uk.

Face covering/ mask

What is a face covering?

A face covering principally acts to protect others by reducing airborne transmission of COVID-19. It does not protect the wearer from infection from others.

What is a face mask?

Face masks are personal protective equipment (PPE) which protect the user against health or safety risks at work. They include different types of respiratory protective equipment (RPE), such as fold-flat respirators (FFP2 or FFP3).   Risk assessments will identify the requirement for PPE, should FFP2 or FFP3 face masks be required, these will be fit-tested, instructions provided and replaced on a regular basis as a control measure.  The University will continue to provide PPE as identified for work activities. For most activities on campus a face covering will suffice unless you are informed otherwise

Personal protective equipment guidance.

Should I wear a facial covering?

All staff, students and visitors will be expected to wear a face covering while indoors on all Aberystwyth University sites.

To support this, we are providing two re-usable face coverings to all staff and students to coincide with the start of the new academic year and will write to you again with details on how you can obtain and maintain your face covering and replace them if necessary.

While we expect those able to wear face coverings to do so, we must also be aware that some people are unable to wear coverings for a variety of reasons.

For those in that position and to alert others to the fact that there is a reason a covering is not being worn we will provide a specific lanyard to help staff and students to show they are exempt.

Where do I get a face covering?

We are providing two re-usable face coverings to all staff and students to coincide with the start of the new academic year.  Staff and students can collect their two face coverings from the following collection points:

  • Sports Centre
  • Sgubor, Fferm Penglais
  • Campus reception
  • Students' Union
  • Gogerddan Stores

Please remember to wash or sanitise your hands before and after handling the face coverings.

Reception areas will hold a stock of single use coverings for occasional use by visitors to our buildings that have not been informed of the requirement beforehand.

Where and when does the requirement apply?

The requirement applies to all University enclosed buildings such as lecture and teaching rooms, social and study spaces, corridors, multi-use offices, and commercial venues such as Sports Centre, Arts Centre and Hospitality outlets.

Students moving into their term-time University-owned or private accommodation are strongly urged to wear a face covering when using areas outside their bedrooms- corridors, kitchens and shared bathroom facilities for the first two weeks after their arrival.

Face coverings should be worn from the building entry for the duration of an individual’s occupation of and until exiting the building (unless an exemption applies, see below).

Users of transport provided by the University such as the bus between Penglais and Llanbadarn campus or bus for fieldtrip activities will be required to wear face coverings.  Face coverings should be worn for the duration of the journey on transport.  This means they must be worn from when you get on the vehicle and they must stay in place until you get off.

There is no requirement to wear a face covering whilst waiting for transport to arrive.  At a bus stop, for example, normal practice of maintaining 2 metre social distancing should be observed.

The use of University vehicles will be assessed based on the hierarchy of risk controls for all journeys to eliminate, substitute, engineering, administrative and lastly personal protective equipment controls.

Who needs to wear a face covering?

The requirement applies to all staff, students, contractors and visitors over the age of 11 to all University Buildings.

All contractors, suppliers and third parties to the University will be informed of the University’s requirement to wear face coverings and should arrive prepared with face coverings.  Their employer may wish to provide a lanyard, badge or card demonstrating that they are exempt.

Do I need to wear a face covering whilst using transport provided by the University?

Users of transport provided by the University such as the bus between Penglais and Llanbadarn campus or bus for fieldtrip activities will be required to wear face coverings.  Face coverings should be worn for the duration of the journey on transport.  This means they must be worn from when you get on the vehicle and they must stay in place until you get off.

There is no requirement to wear a face covering whilst waiting for transport to arrive.  At a bus stop, for example, normal practice of maintaining 2 metre social distancing should be observed.

The use of University vehicles will be assessed based on the hierarchy of risk controls for all journeys to eliminate, substitute, engineering, administrative and lastly personal protective equipment controls.

Do I need to wear a face covering whilst exercising?

There is no expectation to wear your face covering whilst undertaking physical exercise in our Sports or Arts Centre.  There is an expectation to wear your face cover whilst travelling through our buildings to the location of the activity and on your exit route.

Do I need to wear a face covering in University accommodation?

If you are living in University accommodation, you and your flat/house mates have formed a household and therefore you are not required to wear a face covering within your household. However, in communal spaces and shared corridors outside your household, a face covering will be required.

Why do I have to wear a face covering?

The benefit is greater when most people wear face coverings. By wearing a face covering, you are protecting other people who may be more vulnerable than you.  If the majority of our University community wear a face covering, we are making the best effort possible to protect our friends, family, colleagues and the wider community.  There may be specific reasons why an individual may be exempt from wearing a face covering but otherwise we are expecting that staff wear them as a health and safety issue.  

What if I can’t wear a face covering?

You may have an acceptable reason not to wear a face covering if (for example):

  • You are not able to put on or wear a face covering because of a physical or mental illness, or because of a disability or impairment;
  • You are accompanying somebody who relies on lip reading where they need to communicate; or
  • You are escaping from a threat or danger and don’t have a face covering;
  • You are undertaking exercise or an activity, and it would negatively impact your ability to do so;
  • You are in own bedroom within our residences;
  • You are undertaking agricultural activities within an agricultural building;
  • You are delivering a sermon or prayer in a place or worship;
  • You are in a single use office.

You may also have an acceptable reason to remove a face covering temporarily if (again, for example):

  • You need to take medicines;
  • You need to eat or drink, and this is permitted within the type of building you are in; or
  • Asked to do so by staff for identification, such as for age identification purposes including when buying age restricted products such as alcohol
  • You need to remove a face covering in order to avoid harm or injury, either to yourself or others – for example to get somebody’s attention about a danger.

How can I show that I am not required to wear a face covering?

Whether somebody has an acceptable reason not to wear a face covering, it will not always be obvious. Disabilities and impairments are not always visible to others and respect and understanding should be shown to those who have good reasons not to wear face coverings.

If you have an age, health or disability related reason for not wearing a face covering, you will be able to collect a white lanyard from the Hugh Owen Library.  We would strongly recommend you wear your white lanyard inside University buildings so that others can see that you are exempt from wearing a face covering.

How to put on your face covering?

Hand hygiene either by washing hands or using the sanitisation stations at the entry of each building, should be performed before wearing or taking off a face covering.  A face covering must only be handled by its straps. Inspect the face covering and do not use it if it is damaged or dirty.

  • Placing the straps behind your ears, adjust the covering to your face, leaving no gaps on the sides.
  • Avoid touching the covering while wearing it.
  • Change your mask once it gets dirty or wet.
  • To remove the covering, wash or sanitise your hands, remove using the strap behind your ears, without touching the front of the mask.
  • As you remove the mask pull it away from your face, place in a re-sealable bag for re-use or to be laundered. Clean your hands by washing or sanitising at the stations provided.

How to wear a fabric covering

How should I care for my reusable face covering?

If you are using a reusable face covering, store it in a clean re-sealable bag until you can wash it.  The face covering should be washed at least once a day.  Wash it in line with manufacturer’s instructions at the highest temperature appropriate for the fabric. You can use your normal detergent and you can wash and dry it with other laundry.

Do not share or give it to someone else to use; and you must dispose of your face covering if it is damaged.

Make sure you clean any surfaces the face covering has touched using normal household cleaning products.

How can I dispose of single use face covering responsibly?

Remove the face covering carefully – do not touch the front of the face covering or the part of which has been in contact with your mouth and nose.

If you aren’t at home, place your face covering in a litter bin or take it home in a re-sealable bag and put it in your bin. Do not litter as it can damage the environment.  If you are at home, put it in your household waste bin. Do not put single use face coverings in the recycling bin as they can’t be recycled.

You do not need to put them in an extra bag or store them for a time before throwing them away.

Please remember to wash your hands thoroughly with soap and water for 20 seconds or use hand sanitiser immediately after removing your face covering and throwing it away.

Is there a way to prevent my glasses misting up when I wear a face covering?

The BBC have shared some tips and tricks for keeping your glasses fog-free. You can watch the video here.

How will the requirement be enforced?

The University hopes that our community will understand the reasons for wearing face coverings and will do so maintaining our Community Promise. It is vital however that the new rules are explained to staff, students, contractors and visitors so that they have an opportunity to comply.

Information will be provided through the University website, signage, infomons and regular communications.

All staff have a role in explaining the requirements and ensuring that colleagues, students, contractors and visitors are expected to wear face coverings.

When asked, individuals will be given an opportunity to wear a face covering or explain why they have an acceptable reason not to wear a face covering. If they are unwilling to comply with our requirements, this guidance should be referenced to explain the University’s position. We do expect staff to wear a face covering unless they are exempt.

Regular refusal to wear a face covering as detailed in this guidance, may result in further action being taken through staff or student disciplinary procedures; and/or refusal of entry to a University building or service provision for contractors, suppliers and visitors via the relevant procurement or service agreement.

Support and advice on these procedures is available from Academic Registry, Human Resources and Finance Department.

Test, Trace, Protect

Why are you doing Test, Trace, Protect (TTP)?

The safety and welfare of students, staff and the local community is a priority for the University and contact tracing forms an important part of our strategy to limit the spread of the virus in our community.


As a University we are facilitating Welsh Government’s Test, Trace, Protect (TTP) approach which is designed to help people in Wales to resume their normal lives gradually and safely. 

How does Test, Trace, Protect (TTP) work?

TTP works by:

  • testing those people who have coronavirus symptoms, asking them to isolate from wider family, friends, co-workers and their community whilst taking a test and waiting for a result
  • tracing those individuals who have been in close contact with the person who has tested positive for coronavirus, requiring them to take precautions and self-isolate (for 10 days)
  • providing advice and guidance, particularly where the person who has tested positive or their contacts are vulnerable or at greater risk
  • ensuring that if the individual tests negative and the symptoms are not due to coronavirus, individuals can get back to work and their normal routines as soon as possible.

How will Test, Trace, Protect (TTP) work at Aberystwyth University?

Here at the University we are working closely with Ceredigion County Council, the Hywel Dda University Health Board and Public Health Wales to support the TTP strategy.

Our aim is to ensure that any case of COVID-19 on campus is quickly identified and managed, and provide advice and support to anyone with Covid-19 related symptoms.

As part of this approach, contact details of staff, students and visitors may be shared to enable an efficient response to any reported case of Covid-19.

How will student data be collected for Test, Trace, Protect (TTP) and what will I have to do?

Student Data will be collected in a number of ways:

  • Through the University’s existing attendance monitoring system by using their Aber Card every time they enter a room or space which has a card reader.

  • At hospitality outlets on campus, customer contact details, including staff and students, will be collected using a third party QR code phone app, evePASS. The app is free and easy to set up, customers only need to register once, and it is accepted at numerous venues across Ceredigion

  • Note that evePASS will be available in Welsh. Information on setting your phone to Welsh can be found here:

Which app will you be using to collect the data?

Data will be collected using the third party QR code phone app, evePASS.  The app is free and easy to set up, customers only need to register once.

Is there a Welsh version of the app?

Yes, there is a Welsh version of the evePASS app, information on setting your phone to Welsh can be found here:

Will the app work outside University sites?

Yes, the evePASS app is accepted at numerous venues across Ceredigion.

Your studies

Is the University following a ‘no detriment’ policy?

In light of the ongoing coronavirus pandemic the University has suspended its usual requirement for supporting evidence for extensions and special circumstances this academic year to give students more flexibility in seeking additional time to complete assessments – see: Will I need to submit evidence to support an extension request or special circumstance form?  

The University has also already agreed that the more generous borderline rule used to classify degrees in June 2020 will be extended to all finalists during this academic session. This means that any undergraduate finalist with an average falling within 2% (normally 1%) of any borderline will be raised to the higher classification if they have preponderance or Examination Board approval of special circumstances in line with the University’s special circumstances procedure

The policy has been put in place to ensure the robustness, value and quality of the degrees the University will be awarding, while giving all students the best opportunity to succeed.

Will I need to submit evidence to support an extension request or special circumstance form?

Special arrangements due to Covid-19

For 2020/21 students are not required to submit evidence in support of extension requests and special circumstance forms. 

Students should still inform the University of circumstances via the Special Circumstances Form and submit requests for coursework extensions on the Coursework Deadline Extension Request Form.

Will the Semester 1 exams in January be taking place on campus?

We are still finalising arrangements concerning Semester 1 examinations, but it is unlikely that the University will be running any formal examinations on campus in January, other than the possibility of a small number of resit examinations from the 2019/20 academic year. 

Specific details for most module assessments will already have been finalised and published by your department.  For the few modules where alternative arrangements are still being finalised, your department will be providing further guidance as soon as possible. Please bear with us as colleagues prepare this information. 

 

If I am thinking of deferring because of the COVID19 pandemic. Where can I find information about this?

Further information on deferring, and any implications of doing so, can be provided by the Advice Information and Money Service in the department of Student Support and Careers or Academic Registry's Undergraduate Student Administration Team.  Their contact details are available at: www.aber.ac.uk/en/student/help/virtual-enquiry-services/#undergraduate.

 

What should I do if I have been home and am now returning to Aberystwyth?

If you are travelling to Aberystwyth, take the greatest possible care to ensure that you do not endanger the health of your fellow students, university staff or members of the wider community here in Aberystwyth.

Please remember that you should:

  • Be aware that you may have become unknowingly infected with Coronavirus
  • Self-isolate and avoid travel if you develop any relevant symptoms
  • Get tested if you have symptoms

If you have to travel, only use public transport if you have no other option. If you do, observe social distancing and wear a face covering at all times.

Full guidance on travelling safely during the coronavirus pandemic is available online here.

Once back in Aberystwyth, please observe the follow Welsh Government guidance:

  • Stay out of each other’s homes, except in very limited circumstances
  • Limit the times you leave your home, and the distance you travel
  • Maintain social distancing, including outdoors
  • Meet people outdoors rather than indoors where possible, even in circumstances where the law allows you to meet indoors
  • Wash your hands regularly and follow other advice on hygiene
  • Self-isolate if you show symptoms of coronavirus

What if I have been defined on medical grounds as clinically extremely vulnerable (previously ‘shielding’)?

Welsh Government has updated its guidance for those who are Clinically Extremely Vulnerable, previously ‘shielding’.

Any student who is concerned about the impact this new guidance will have on them should contact their doctor and an Accessibility Adviser in Student Support Services.

Students who are Clinically Extremely Vulnerable  and who do not wish to attend their course in Aberystwyth can request to study from home.

Where the course cannot be studied from home and students do not wish to return to University a temporary withdrawal/deferral should be requested.

Accommodation fees

The payment for my Accommodation fees has already been taken. Can I be refunded?

The change in Welsh Government guidance on Friday 8 January means that many of you will not be taking up residence in University accommodation for the time being.

With this in mind, the University has decided that any student who is not using their University accommodation, due to the guidance to stay at home, will be able to apply for a refund of 100% of their fee for every week they are not using their accommodation. 

This will apply from Monday 4 January this year up until the date you are permitted to return.

We will provide further details about how to apply for this refund over the coming days.

Please note that this only applies to University accommodation.

Living in Residences

If one of my housemates is traced as a contact of someone who tested positive, do I also need to self-isolate?

No. Based on government guidance, the individual who has been identified as a contact of someone who has tested positive must self-isolate for 10 days.  However, where they live with others (who aren’t part of the same household as the person who has tested positive), the other occupants of the household do not need to self-isolate. You should nevertheless avoid contact with the individual who is self-isolating within the household as far as possible and follow advice on hygiene etc.

 

What should I do if I have Covid-19 symptoms?

If you live in shared accommodation, you must tell those you live with if you:

  • Feel unwell and think you may have coronavirus
  • Have been advised to self-isolate

For the up to date list of symptoms and details of how to self-isolate, follow the Welsh Government guidance available at https://gov.wales/self-isolation-stay-home-guidance-households-possible-coronavirus.

Also see:  What to do if you are experiencing symptoms   

Am I allowed to use residential social spaces?

In order to help us to keep everyone safe, students cannot currently use the following social spaces: 

  • Sgubor 4, Fferm Penglais
  • Y Ffald, Fferm Penglais
  • Lolfa Fawr, Pantycelyn
  • Junior Common Room, Pantycelyn

 

I’m having difficulty getting online and connecting to the University network. What shall I do?

Visit the Information Services website or call the Information Services Helpline on 01970 62(2400).

Who can I contact for other support?

You can contact our student support services at any time through student-support@aber.ac.uk. Find out more at www.aber.ac.uk/student-support.

Campus life

Catering on campus

In line with Welsh Government guidance all catering outlets remain closed other than Sgubor Fach / Hub at Fferm Penglais which is open 10am - 5pm everyday for grocery shopping and takeaway hot drinks and snacks, and the Arts Centre Piazza Café is open 9am and 3pm, Monday to Friday.

A next day shopping delivery service is available everyday via this link. Hot food deliveries can be ordered daily via the Nosh Da app for delivery to your accommodation.

Full details and opening hours are available on the Hospitality webpages

How do I get to Llanbadarn Campus?

A map of Llanbadarn campus is available here.  It is around a twenty minute walk from Penglais campus.

There are cycle locking facilities at the entrance to the Rheidol and Elystan Morgan buildings on the Llanbadarn campus.

Where can I buy food and drink on Penglais Campus during January 2021?

The Arts Centre Piazza Cafe is open from 9am–3pm, Monday–Friday

Sgubor Fach / Hub on Fferm Penglais is open from 10am-5pm every day.

All other catering outlets are closed until 18 January 2021 at the earliest. 

A hot food delivery service and next day shopping delivery service are available via the Nosh Da app.

Full details and opening hours are available on the Hospitality webpages.

 

Where can I buy food and drink on Llanbadarn Campus?

Please note that arrangements for catering provision on Llanbadarn campus has changed, due to lack of demand. We now offer vending machine provision only.

Hot food deliveries can be ordered via the Nosh Da app for delivery to the Llanbadarn campus between 12 and 9pm. Download the Nosh Da app from the App Store or Google Pay for Android devices.  

Can I book onto a campus tour?

Due to Welsh Government guidelines (Covid19), all Campus Tours taking place in 2021 have been postponed until further notice.

Why not take a look at our Virtual Campus Tour?

When will the Old College reopen?

The decision regarding when to reopen will be kept under ongoing review.  The website and social media will be updated regularly, so please keep checking for the latest information.  If you have any venue specific questions, please email oldcollege@aber.ac.uk.

When will sports be able to start again?

We are monitoring this closely and will be led by the Incident Management Team involving our local partners.

What is the latest on Libraries and Information Services?

Please see our webpage Latest updates on IT and Library services for the latest information on our services.

Is Aberystwyth Arts Centre open?

Aberystwyth Arts Centre, which has been closed since March due to Covid-19 restrictions, has been forced to delay its re-opening following flood damage

We are extremely proud at Aberystwyth Arts Centre to provide an important focus for the arts in mid Wales, and we very much look forward to welcoming everyone back as soon as we can. Please keep an eye on our social media pages and our website for future updates.

The Arts Centre Piazza Cafe is open from 9am–3pm, Monday–Friday.

Is the University Sports Centre open?

In line with the current Welsh Government ‘Alert level 4’ restrictions, the University Sports Centre is closed, along with all sports facilities across Wales.

 

Post Services

Is the Post Room open?

Opening hours for the post room are currently Monday, Wednesday and Friday from 10am until 3pm.  Please contact the post room in advance for any in person visits.  Emails to the post room (postroom@aber.ac.uk) will be monitored regularly, with the Post Room phone (01970 62 2052) now being available on the above days. 

Can I collect my post if I’m self-isolating?

The delivery of post can vary depending on where you are living, with some areas having items delivered directly to their flat doors, and others to the block entrance.

You will be allowed to go outside your flat to collect mail, but should minimise the time spent outside your flat as far as possible. Please ensure you wear your face covering whilst indoors (including communal landing, stairwells and foyers); wash or sanitise your hands before leaving and entering your flat, maintain 2m social distance at all times, and do not cross with others on the stairwells.

Should you have any questions or require any further information please contact postroom@aber.ac.uk

Are there any changes to arrangements for internal mail delivery?

The Post Room has consulted with departments and agreed with each department either that post will be delivered on the days that the Post Room is open, or will be collected from the Post Room by the department.

Are there any changes to arrangements for Post Room assistance in sending post out?

The Post Room is processing general outgoing mail on Mondays, Wednesdays and Fridays.  However if a department needs to send out large mailings, please contact postroom@aber.ac.uk to make advance arrangements for this.

If my building is closed, what will happen to parcels delivered by Couriers?

The majority of parcels that cannot be delivered directly to the departments will be accepted by the Post Room, or by Campus Security if they arrive out of hours or at the weekend.  Depending on the arrangement made by your department, these items will either be delivered by Post Room staff or can be collected from the Post Room when it is open.

What should I do if I have a question about the Postal Service?

Contact the Post Room team on postroom@aber.ac.uk.

Supporting you

I am finding this situation stressful. Where can I go for support?

The effects of the COVID19 pandemic have been far reaching, and are causing many people to feel anxious.  If you are feeling overwhelmed, there are people to help.  The University Wellbeing Service is available to help any student with concerns about wellbeing.  There are range of other student support services in place to help students, including:

How can I contact the AberSU Advice Service?

The AberSU Advice Service continues to operate as usual via remote means; you can contact the service by calling 01970621712 or emailing union.advice@aber.ac.uk.

The service will operate video calling/skype drop-ins as required during the usual of 10am-12pm and 1pm-3pm, Monday to Thursday.

SU COVID-19 webpage

Am I still able to contact the Student Support and Careers Service Team?

During the current Coronavirus outbreak the Student Support and Careers Service Team continues to provide support. If you have a question you would like answered or need support please send your request to one of the following:

student-support@aber.ac.uk  for general enquiries 01970 621761

studentwellbeing@aber.ac.uk for wellbeing issues

immigrationadvice@aber.ac.uk  01970 621548

accessibility@aber.ac.uk for exam or reasonable adjustments

student-adviser@aber.ac.uk  for hardship/funding queries

careers@aber.ac.uk for work placement/graduate queries

I have experienced unpleasant behaviour directed at me, relating to Coronavirus. Who can I speak to about this?

It is very important you tell someone from the University if you experience unpleasant behaviour or abuse.  

We have a zero tolerance to harassment and discrimination at Aberystwyth University. 

The University does not tolerate behaviour contrary to dignity and respect and expects everybody to treat each other in a way they would wish to be treated themselves

More information on reporting incidents of harassment.

 

Can I access the AberSU services?

Yes, Aber Students Union is open and our staff and officers are working on a rota basis to ensure there is someone here to help with any queries you may have as safely as possible. We are also still available remotely via these contact details.

How can I contact the AberSU Advice Service?

The AberSU Advice Service continues to operate as usual via remote means; you can contact the service by calling 01970621712 or emailing union.advice@aber.ac.uk.

The service will operate video calling/skype drop-ins as required during the usual of 10am-12pm and 1pm-3pm, Monday to Thursday.

SU COVID-19 webpage

How can I protect myself from Covid-19 Scams?

Fears of Covid-19 are being used by criminals and hackers to prey on members of the public.

University staff and students are urged to:

  • Remain vigilant towards emails and telephone calls.
  • Be aware of email scams that may attempt to trick individuals into opening attachments or opening web sites that may risk personal or University information, passwords, contacts, and bank details. These may include fake online resources about the virus, refunds, counterfeit goods, donations, and loans.

For more Information, please refer to the FAQ on “How can I spot if an email I have received is genuine or not?” at https://faqs.aber.ac.uk/index.php?id=394.

Where can I get help if I have been bereaved?

If you have been bereaved by Covid-19, information about appropriate support and help can be found in this helpful guide developed by the Student Wellbeing Service:  www.aber.ac.uk/en/student-support/our-services/student-wellbeing/covid_19