Frequently asked questions

How should I take care of my own health?

  • wash your hands with soap and water often – do this for at least 20 seconds
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze put used tissues in the bin immediately and wash your hands afterwards
  • avoid touching your eyes, nose or mouth if your hands are not clean
  • wear a face-covering while indoors on all University sites
  • stay 2 metres (3 steps) away from other people, if you need to go outside

The NHS Coronavirus COVID-19 Symptom Checker is suitable for anyone living in Wales and can be used for people of all ages.

 

 

How do I register with a General Practitioner (GP) / family doctor?

To access healthcare while at University, all students are required to register with a local GP of their choice within the first week of arrival.  This is especially important at this time.

Information about GP practices in the local area can be found here and you can register with any one of the three Aberystwyth Practices (Padarn, Church and Ystwyth) using the online registration form on their practice website.

To complete your registration, you will need your:

  • NHS Number
  • town and country of birth
  • term time address
  • recent medical history relating to allergies, medication, vital statistics, lifestyle choices or any diagnosis or ongoing treatment.

What should I do if I display COVID-19 symptoms?

If you experience COVID-19 symptoms, you should:

  • Self-isolate immediately
  • Notify the University by logging into your student record (studentrecord.aber.ac.uk), click on the Personal tab and choose Report COVID-19 symptoms from the drop-down menu
  • After completing the online form, you will receive further directions by email.
  • Please follow the directions you receive carefully to find out, whether you need a test for COVID-19, and if so what to do next

It is extremely important that you isolate yourself from other people while you are experiencing symptoms associated with COVID-19.

  • Stay away from people you live with as much as possible
  • Don't use shared spaces (such as the kitchen) at the same time as other people – eat your meals in your room
  • Don't go to your academic department or any public places
  • Don't go on public transport or use taxis
  • Don't go out to get food and medicine – order it online or by phone, or ask someone to bring it to your home
  • Don't have visitors in your home, including friends and family
  • Don't go outside to exercise – exercise in your room
  • Stay on your own in one room as much as possible and keep the door closed
  • Use a separate bathroom - or, use the bathroom after everyone else and clean it each time you use it, for example, by wiping the surfaces you've touched

If you are having difficulty completing the online form, please contact coronavirus@aber.ac.uk.

Keeping campus safe

How will you ensure the campus is clean?

Hand hygiene and avoiding close physical contact with others are the most important ways of preventing transmission of disease.

To support this, we are introducing hand sanitisers at entrances and exits of buildings. We are also introducing an enhanced cleaning regime including twice daily cleaning of toilets and high touch points such as door handles, light switches, railings, lift buttons, etc.

Our cleaning teams will be working across all our sites, but we need everyone’s help for it be most effective.

We will provide sanitising wipes so you can clean your own work area.

What will I be expected to do to help keep teaching spaces safe?

So that we can keep everyone safe, we have made adaptations to classrooms and teaching arrangements.

We are asking you to adhere to the following measures in teaching spaces so that we can keep everyone safe:

  • Wear face coverings indoors on University sites, unless you have been given an exemption; 
  • Arrive at building access points for teaching room on the hour for seminars, tutorials and lab sessions and avoid queuing early. Queuing inside buildings will not be possible;
  • Your access to buildings will otherwise be limited to changeover periods (between 10 to and 10 past each hour) to avoid queueing outside rooms and a one way system will operate in all teaching buildings during changeover periods;
  • Record your attendance at all teaching activities by swiping your Aber Card on the attendance monitoring point on entering the room to support track and trace;
  • Please use your Aber Card appropriately: do not swipe on someone else’s behalf and carry your card with you at all times in order to access buildings and services;
  • Be aware that your tutor will arrive first to teaching sessions and/or leave last to facilitate 2 metre social distancing; 
  • Avoid sharing equipment, such as pens and tablets, with other students;
  • Use the cleaning products that will be available in all teaching rooms to clean your desk, hard surface arm rests and equipment such as your mouse and keyboard.

 

What do you mean by a COVID-secure campus?

We’re implementing lots of new measures to make sure our campus is COVID-secure, including introducing one-way systems, installing Perspex screens in key areas including reception/information desks and till points to protect you and others. An additional important measure in protecting our University community is the wearing of face coverings indoors.

Teaching spaces
We will provide sanitising wipes so staff and students can clean their own work areas.

Laboratories
To comply with Government guidance on social distancing, we will operate laboratories on a significantly reduced capacity. Colleagues and students will also be required to wear PPE including face masks and eye protection. Colleagues based on the Gogerddan campus will shortly receive further guidance for resumption of research activity.

Toilets
We will be introducing measures to ensure that toilets are compliant with the necessary social distancing and hygiene requirements and queuing systems will apply where necessary.

 

We’re committed to delivering the very best student experience for you, and with these plans we can safely reopen the campus, give access to our great facilities and provide you with a great learning experience both in person and online.

Face covering/ mask

What is a face covering?

A face covering principally acts to protect others by reducing airborne transmission of COVID-19. It does not protect the wearer from infection from others.

What is a face mask?

Face masks are personal protective equipment (PPE) which protect the user against health or safety risks at work. They include different types of respiratory protective equipment (RPE), such as fold-flat respirators (FFP2 or FFP3).   Risk assessments will identify the requirement for PPE, should FFP2 or FFP3 face masks be required, these will be fit-tested, instructions provided and replaced on a regular basis as a control measure.  The University will continue to provide PPE as identified for work activities. For most activities on campus a face covering will suffice unless you are informed otherwise

Personal protective equipment guidance.

Should I wear a facial covering?

All staff, students and visitors will be expected to wear a face covering while indoors on all Aberystwyth University sites.

To support this, we are providing two re-usable face coverings to all staff and students to coincide with the start of the new academic year and will write to you again with details on how you can obtain and maintain your face covering and replace them if necessary.

While we expect those able to wear face coverings to do so, we must also be aware that some people are unable to wear coverings for a variety of reasons.

For those in that position and to alert others to the fact that there is a reason a covering is not being worn we will provide a specific lanyard to help staff and students to show they are exempt.

Where do I get a face covering?

We are providing two re-usable face coverings to all staff and students to coincide with the start of the new academic year.  Staff and students can collect their two face coverings from the following collection points:

  • Sports Centre
  • Sgubor, Fferm Penglais
  • Campus reception
  • Students' Union
  • Gogerddan Stores

Please remember to wash or sanitise your hands before and after handling the face coverings.

Reception areas will hold a stock of single use coverings for occasional use by visitors to our buildings that have not been informed of the requirement beforehand.

Where and when does the requirement apply?

The requirement applies to all University enclosed buildings such as lecture and teaching rooms, social and study spaces, corridors, multi-use offices, and commercial venues such as Sports Centre, Arts Centre and Hospitality outlets.

Students moving into their term-time University-owned or private accommodation are strongly urged to wear a face covering when using areas outside their bedrooms- corridors, kitchens and shared bathroom facilities for the first two weeks after their arrival.

Face coverings should be worn from the building entry for the duration of an individual’s occupation of and until exiting the building (unless an exemption applies, see below).

Users of transport provided by the University such as the bus between Penglais and Llanbadarn campus or bus for fieldtrip activities will be required to wear face coverings.  Face coverings should be worn for the duration of the journey on transport.  This means they must be worn from when you get on the vehicle and they must stay in place until you get off.

There is no requirement to wear a face covering whilst waiting for transport to arrive.  At a bus stop, for example, normal practice of maintaining 2 metre social distancing should be observed.

The use of University vehicles will be assessed based on the hierarchy of risk controls for all journeys to eliminate, substitute, engineering, administrative and lastly personal protective equipment controls.

Who needs to wear a face covering?

The requirement applies to all staff, students, contractors and visitors over the age of 11 to all University Buildings.

All contractors, suppliers and third parties to the University will be informed of the University’s requirement to wear face coverings and should arrive prepared with face coverings.  Their employer may wish to provide a lanyard, badge or card demonstrating that they are exempt.

Do I need to wear a face covering whilst using transport provided by the University?

Users of transport provided by the University such as the bus between Penglais and Llanbadarn campus or bus for fieldtrip activities will be required to wear face coverings.  Face coverings should be worn for the duration of the journey on transport.  This means they must be worn from when you get on the vehicle and they must stay in place until you get off.

There is no requirement to wear a face covering whilst waiting for transport to arrive.  At a bus stop, for example, normal practice of maintaining 2 metre social distancing should be observed.

The use of University vehicles will be assessed based on the hierarchy of risk controls for all journeys to eliminate, substitute, engineering, administrative and lastly personal protective equipment controls.

Do I need to wear a face covering whilst exercising?

There is no expectation to wear your face covering whilst undertaking physical exercise in our Sports or Arts Centre.  There is an expectation to wear your face cover whilst travelling through our buildings to the location of the activity and on your exit route.

Do I need to wear a face covering in University accommodation?

Students moving into their term-time University-owned or private accommodation are strongly urged to wear a face covering when using areas outside their bedrooms- corridors, kitchens and shared bathroom facilities for the first two weeks after their arrival.

Why do I have to wear a face covering?

The benefit is greater when most people wear face coverings. By wearing a face covering, you are protecting other people who may be more vulnerable than you.  If the majority of our University community wear a face covering, we are making the best effort possible to protect our friends, family, colleagues and the wider community.  There may be specific reasons why an individual may be exempt from wearing a face covering but otherwise we are expecting that staff wear them as a health and safety issue.  

What if I can’t wear a face covering?

You may have an acceptable reason not to wear a face covering if (for example):

  • You are not able to put on or wear a face covering because of a physical or mental illness, or because of a disability or impairment;
  • You are accompanying somebody who relies on lip reading where they need to communicate; or
  • You are escaping from a threat or danger and don’t have a face covering;
  • You are undertaking exercise or an activity, and it would negatively impact your ability to do so;
  • You are in own bedroom within our residences;
  • You are undertaking agricultural activities within an agricultural building;
  • You are delivering a sermon or prayer in a place or worship;
  • You are in a single use office.

You may also have an acceptable reason to remove a face covering temporarily if (again, for example):

  • You need to take medicines;
  • You need to eat or drink, and this is permitted within the type of building you are in; or
  • Asked to do so by staff for identification, such as for age identification purposes including when buying age restricted products such as alcohol
  • You need to remove a face covering in order to avoid harm or injury, either to yourself or others – for example to get somebody’s attention about a danger.

How can I show that I am not required to wear a face covering?

Whether somebody has an acceptable reason not to wear a face covering, it will not always be obvious. Disabilities and impairments are not always visible to others and respect and understanding should be shown to those who have good reasons not to wear face coverings.

If you have an age, health or disability related reason for not wearing a face covering, you will be able to collect a white lanyard from the Hugh Owen Library.  We would strongly recommend you wear your white lanyard inside University buildings so that others can see that you are exempt from wearing a face covering.

How to put on your face covering?

Hand hygiene either by washing hands or using the sanitisation stations at the entry of each building, should be performed before wearing or taking off a face covering.  A face covering must only be handled by its straps. Inspect the face covering and do not use it if it is damaged or dirty.

  • Placing the straps behind your ears, adjust the covering to your face, leaving no gaps on the sides.
  • Avoid touching the covering while wearing it.
  • Change your mask once it gets dirty or wet.
  • To remove the covering, wash or sanitise your hands, remove using the strap behind your ears, without touching the front of the mask.
  • As you remove the mask pull it away from your face, place in a re-sealable bag for re-use or to be laundered. Clean your hands by washing or sanitising at the stations provided.

How to wear a fabric covering

How should I care for my reusable face covering?

If you are using a reusable face covering, store it in a clean re-sealable bag until you can wash it.  The face covering should be washed at least once a day.  Wash it in line with manufacturer’s instructions at the highest temperature appropriate for the fabric. You can use your normal detergent and you can wash and dry it with other laundry.

Do not share or give it to someone else to use; and you must dispose of your face covering if it is damaged.

Make sure you clean any surfaces the face covering has touched using normal household cleaning products.

How can I dispose of single use face covering responsibly?

Remove the face covering carefully – do not touch the front of the face covering or the part of which has been in contact with your mouth and nose.

If you aren’t at home, place your face covering in a litter bin or take it home in a re-sealable bag and put it in your bin. Do not litter as it can damage the environment.  If you are at home, put it in your household waste bin. Do not put single use face coverings in the recycling bin as they can’t be recycled.

You do not need to put them in an extra bag or store them for a time before throwing them away.

Please remember to wash your hands thoroughly with soap and water for 20 seconds or use hand sanitiser immediately after removing your face covering and throwing it away.

Is there a way to prevent my glasses misting up when I wear a face covering?

The BBC have shared some tips and tricks for keeping your glasses fog-free. You can watch the video here.

How will the requirement be enforced?

The University hopes that our community will understand the reasons for wearing face coverings and will do so maintaining our Community Promise. It is vital however that the new rules are explained to staff, students, contractors and visitors so that they have an opportunity to comply.

Information will be provided through the University website, signage, infomons and regular communications.

All staff have a role in explaining the requirements and ensuring that colleagues, students, contractors and visitors are expected to wear face coverings.

When asked, individuals will be given an opportunity to wear a face covering or explain why they have an acceptable reason not to wear a face covering. If they are unwilling to comply with our requirements, this guidance should be referenced to explain the University’s position. We do expect staff to wear a face covering unless they are exempt.

Regular refusal to wear a face covering as detailed in this guidance, may result in further action being taken through staff or student disciplinary procedures; and/or refusal of entry to a University building or service provision for contractors, suppliers and visitors via the relevant procurement or service agreement.

Support and advice on these procedures is available from Academic Registry, Human Resources and Finance Department.

Test, Trace, Protect

Why are you doing Test, Trace, Protect (TTP)?

The safety and welfare of students, staff and the local community is a priority for the University and contact tracing forms an important part of our strategy to limit the spread of the virus in our community.


As a University we are facilitating Welsh Government’s Test, Trace, Protect (TTP) approach which is designed to help people in Wales to resume their normal lives gradually and safely. 

How does Test, Trace, Protect (TTP) work?

TTP works by:

  • testing those people who have coronavirus symptoms, asking them to isolate from wider family, friends, co-workers and their community whilst taking a test and waiting for a result
  • tracing those individuals who have been in close contact with the person who has tested positive for coronavirus, requiring them to take precautions and self-isolate (for 14 days)
  • providing advice and guidance, particularly where the person who has tested positive or their contacts are vulnerable or at greater risk
  • ensuring that if the individual tests negative and the symptoms are not due to coronavirus, individuals can get back to work and their normal routines as soon as possible.

How will Test, Trace, Protect (TTP) work at Aberystwyth University?

Here at the University we are working closely with Ceredigion County Council, the Hywel Dda University Health Board and Public Health Wales to support the TTP strategy.

Our aim is to ensure that any case of COVID-19 on campus is quickly identified and managed, and provide advice and support to anyone with Covid-19 related symptoms.

As part of this approach, contact details of staff, students and visitors may be shared to enable an efficient response to any reported case of Covid-19.

How will student data be collected for Track, Trace, Protect (TTP) and what will I have to do?

Student Data will be collected in a number of ways:

  • Through the University’s existing attendance monitoring system by using their Aber Card every time they enter a room or space which has a card reader.

  • At hospitality outlets on campus, customer contact details, including staff and students, will be collected using a third party QR code phone app, evePASS. The app is free and easy to set up, customers only need to register once, and it is accepted at numerous venues across Ceredigion

  • Note that evePASS will be available in Welsh. Information on setting your phone to Welsh can be found here:
  • Sports Centre access is restricted to members only, who are asked to swipe their membership card on entry, enabling us to collect data for contact tracing.

Which app will you be using to collect the data?

Data will be collected using the third party QR code phone app, evePASS.  The app is free and easy to set up, customers only need to register once.

Is there a Welsh version of the app?

Yes, there is a Welsh version of the evePASS app, information on setting your phone to Welsh can be found here:

Will the app work outside University sites?

Yes, the evePASS app is accepted at numerous venues across Ceredigion.