Information Services User Survey 2017: Results Summary
Introduction: Information Services (IS) conducts an extensive User Survey every March covering all services and provides comparative data that we use to identify trends and plan our services. A gap analysis identifies the biggest gaps between “importance” and “satisfaction” and this information is used to target services and facilities that require more attention.
For some of the actions taken by Information Services based on this and other feedback and comments received throughout 2016-17, please see Your Voice Matters: Information Services.
|Overall, Information Services delivers a good service to me (out of 5)|
|What do you use the library for?|
|Borrow or return books||33%|
|Group study/work on shared projects||17%|
|Use an Information Services computer||17%|
|Other, inc printing, help and support, equipment loans||2%|
|Do you think that our fines are:|
Elizabeth Kensler and Nia Ellis, Customer Services Manager, Information Services, Aberystwyth University, Hugh Owen Library, Penglais, Aberystwyth, SY23 3DZ
Tel: 01970 62 1848 Fax: 01970 62 2404 Email: email@example.com