Information Services User Survey 2017-18: Results Summary

Aberystwyth University Information Services conducted its annual user survey in November 2017. We received a record 905 responses from 6 different institutes, and we are grateful to all those who participated.

The results have been analysed and compared with results of previous User Surveys. This detailed analysis of importance and satisfaction allows us to identify which areas require prioritisation in the coming years (the areas with the greatest gaps between importance and satisfaction), as well as the areas in which we are overachieving.

Overall satisfaction with library services was 4.33 out of 5, higher than last year (and continuing a 5-year streak of improvement). Click here for accessible version of the chart data.

Where we performed best

  • 24 hour access computer rooms
  • Provision of Information Services computers
  • Accessing materials through the Document Supply Service (staff/researchers)
  • Helpfulness of IS staff
  • Quality of service received from IS staff

Where we need to improve

  • The AU wireless network, Eduroam
  • Finding your feedback in AberLearn Blackboard
  • Finding your way around the AberLearn Blackboard interface
  • Submitting work electronically through AberLearn Blackboard
  • Noise levels in libraries

Only one of these areas (Eduroam), had a significant gap of 1 point or more (1.06 out of 5)

What are we going to do in response to the Survey Results

We will continue to look at ways to improve our Wi-Fi coverage. Internet bandwidth at Aberystwyth University has increased from 4 Gigabits per second (Gbps) to 6 Gbps. This improved connection provides faster download speeds for staff and students.

Our Blackboard Refresh came into effect this academic year, and included some major improvements as a result of significant consultation with students and staff. We expect to see some reduction in the Blackboard gap in our next User Survey. Also, the new-look Blackboard app is available on iOS, Android, and Windows, and gives you access to the learning materials in all your Blackboard modules.

We try to balance the need for group study space with silent study areas. The newly refurbished group study area on Level D provides a huge increase on existing group study spaces, as well as more bookable group study rooms. This extra space for quiet group study will hopefully reduce noise levels in other areas of the library. We operate a noise text alert system in both Thomas Parry and Hugh Owen libraries, and our statistics show that this continues to be a well-used service.

We are continually seeking feedback on library spaces and the preferred working environments of both staff and students. Please send any suggestions you have to

For some of the actions taken by Information Services based on this and other feedback and comments received throughout 2016-17, please see Your Voice Matters: Information Services.

Chart Data

Overall, Information Services delivers a good service to me (out of 5)  
2012 3.97
2013 4.04 
2014 3.98 
2015 4.11
2016 4.22
2017 4.31
2018 4.34