Data recovery

Information Services staff may be able to restore lost or corrupted data stored:

In your AU Personal filestore or AU Shared filestore

Regular incremental backups are made of AU filestore and kept for 30 Days. If you have lost, deleted or corrupted a mail message or file from AU filestore you can check to see if we are able to restore it from an earlier date.

We will need to know:

  • Your login-name
  • The name of the file
  • The directory/folder in which the file was located (if any)
  • The date the file was lost/corrupted

To check whether a restore is possible Information Services Staff may need to access your filestore, but not the data contained within the files. We will let you know whether a restore is possible and give you an estimated time of restoration.

On hard drives, including external hard drives and pen drives

Our technical staff, using specialist software, may be able to recover data lost from a hard drive. The hard drive must be working for us to be able to do this. It may not be possible to recover all, or any, of the data - depending on the state of the hard drive.

This service is available for data stored on AU owned devices at no charge and as a charged for service on student owned devices as part of our IT Repair Service for students.