Module Identifier CS35910  
Academic Year 2003/2004  
Co-ordinator Dr Mark B Ratcliffe  
Semester Semester 2  
Other staff Dr Adrian D Shaw, Mr David E Price, John Gilbey, Mr Matthew J Hallam, Mr Stephen P G Kingston  
Pre-Requisite CS15210, CS22210 or CI33010  
Course delivery Seminars / Tutorials   up to 2  
  Practical   up to 8 x 2 hours  
  Lecture   22 lectures  
Assessment TypeAssessment Length/DetailsProportion
Semester Exam2 Hours  100%
Supplementary Exam Will take the same form, under the terms of the Department's policy   

Learning outcomes

On successful completion of this module, students will:

Brief description

This module will look at the both the administrative requirements and the practicality of the successful management of a variety of commercially relevant Internet Services. The module is aimed at people who expect to be directly involved in the operation of services such as web servers, mail servers and so on. The module will also address the practicalities of such management on machines using a small variety of operating systems in common deployment.


1. Introduction to the Module - 1 Lecture
A general introduction to the module and the topics it will cover.

2. Management Policy Definition - 2 Lectures
Requirements for management policy; establishment of policies; user account management.

3. User Account Management - 1 Practical
Account management on common operating systems. The creation of user accounts and associated permissions, capabilities and rights together with filestore associations.

4. System Startup/Shutdown and Process Management - 3 Lectures
The loading of an operating system onto a machine; the requirement for procedures and mechanisms to support the orderly startup and shutdown of systems; the techniques and facilities in common operating systems to support startup and shutdown.

5. System Startup/Shutdown and Process Management Activities - 1 Practical
Practical experience of starting and shutting down systems using a variety of common operating systems. Process management on such systems.

6. File Services Adminstration and File Access Services - 3 Lectures
Local file management. File backup and restoration. The difference between transfer and access; services that provide transferfacilities such as the FTP protocol and its servers and clients; services that provide access facilities, in particular Sun's NFS and Microsoft's SMB services; the practical management of FTP, NFS and SMB.

7. Filestore Management - 1 Practical
Filestore management, backup and restoration techniques.

8. Remote terminal and window services - 1 Lecture
The difference between remote terminal and window access; services that provide remote terminal access such as telnet and rlogin and their servers and clients; remote windows services such as X windows; the practical management of such services.

9. Naming and directory services - 2 Lectures
The requirements and facilities of naming and directory services; actual services such as DNS, LDAP, NIS, finger, whois; the practical management of such services.

10. Management of Naming and directory services - 1 Practical
Practical management of naming and directory services on a range of common operating systems.

11. Web server operation and management - 3 Lectures
The issues involved in web server management; facilities creation and management; web site protection, restricted access; web caches and proxies; web access and error logs and their analysis; the practical management of such services.

12. Management of Web server - 2 Practicals
Practical management and adminstration of typical web servers.

13. Mail service management - 2 Lectures
The components of a mail service; mail server administration; mail routing, filtering and re-writing; spam control; supporting protocols such as POP, SMTP and IMAP; usage logs and their analysis; the practical management of such services.

14. Management of Mail Services - 1 Practical
Practical management of mail services.

15. Firewalls and network security - 2 Lectures
The requirements for network security; the role of firewalls and their typical capabilities; network address translation; the practical management of such services.

16. Management of Firewalls - 1 Practical
Practical management of typical firewalls.

17. Other Services - 2 Lecture
Network Time Services. The requirement for accurate synchronised network clocks; protocols to support network time services such as NTP; the practical management of such services. Printing Services. Other emerging services.

18. Summary and conclusions - 1 Lectures
An overall summary of the material covered and a comparison between the facilities provided and their practical use on various products and operating systems.

19. Role Play Exercises - 2 Seminars
Role play exercises associated with policy establishment and incident management.

Reading Lists

** Should Be Purchased
Mark Burgess (2003) Principles of Network and Systems Administration, second edition John Wiley and Sons ISBN 0470868074


This module is at CQFW Level 6