Module Identifier DS24110  
Academic Year 2003/2004  
Co-ordinator Dr Geraint I Evans  
Semester Available all semesters  
Assessment TypeAssessment Length/DetailsProportion
Semester Assessment Report  40%
Semester Assessment Essay Essay of between 1,500 - 2,000 words60%

Learning outcomes

At the end of this module you should be able to:

Brief description

We spend about three quarters of our lives communicating but this quantity is no guarantee of quality. For example you may have experienced communications, which resulted in unsatisfactory work conditions, an unhappy marriage or arguments with you children. Indeed, for over 60,000 years men and women have been communicating. Yet we still feel the need, perhaps more than ever, to find ways to improve our communication skills.

In this module you will study the theory behind everyday communications. This includes the study of a simple model of communication, the process we use when we interact with other people, how we work in groups and how we communicate with our clients. Also, in this module you will study skills in communication, such as how to gather and structure information and how to prepare for oral and written presentations.   


This module aims to explain the human communication process and provide you with the skillls for effective communication.

Reading Lists

** Essential Reading
\Owen, Tim (2000) Success at the enquiry desk: successful enquiry answering - every time 3rd. London : Library Association Publishing
Hargie, O. Saunders, C. and Dickson, D. (1994) Social skills in interpersonal communication 3rd. London: Routledge
Jay, Ros and Anthony Jay (2000) Effective presentation : powerful ways to make your presentations more effective Revised ed. London: Prentice Hall for the Institue of Management
Shea, Michael (1994) Pesonal impact : the art of good communication revised ed. London: Mandarin
Tubbs, Stewart L. and Moss, Sylvia. (1994) Human communication 7th. New York: McGraw Hill


This module is at CQFW Level 5