Module Identifier DS31710  
Academic Year 2003/2004  
Co-ordinator Dr David A Stoker  
Semester Available all semesters  
Other staff Mr Michael A Lowe  
Pre-Requisite IL31810  
Course delivery Lecture   12 Hours  
  Seminars / Tutorials   10 Hours  
Assessment TypeAssessment Length/DetailsProportion
Semester Assessment Report Of Student:  50%
Semester Assessment Group Evaluation Exercise:  50%

Learning outcomes

At the end of the module students should:

Brief description

Reading Lists

** Recommended Consultation
William A, Katz (1997) Introduction to reference work Vol 2 Reference services and reference processes 7th. New York: McGraw Hill
Virginia Steel, C. & Brigid Welch editors (1995) The future of information servcies New York: Hawthorn Press
Nicholas, David (2000) Assessing information needs: tools and techniques London: Aslib
Webb, Sylvia P (1996) Creating an information service 3rd. London : Aslib
Crawford, John (1996) Evaluation of library and information services
St Clair, Guy (1995) Customer Service in the information environment - Chapter 8 Bower-Saur

Bertolucci, K (1996) Managing Information - The information audit: an important management tool 34-5
Ellis, D et al (1993) International journal of information management, 13 pgs 134-151 ' Information audits, communication audits and information mapping: a review and summary'
Buchanan, S & Gibb, F (1998) International Journal of Information Management 18 pgs 29 -47 ' The information audit: an intergrated strategic approach'


This module is at CQFW Level 6