Module Identifier DSM0220  
Academic Year 2003/2004  
Co-ordinator Dr Christine J Urquhart  
Semester Available all semesters  
Assessment TypeAssessment Length/DetailsProportion
Semester Assessment Report 2,000-2,500 words  50%
Semester Assessment Report 2,000-2,500 words  50%

Learning outcomes

At the end of this module you will be able to:

Brief description

Systems analysts often seek to assess information requirements of their users. Unfortunately, without an understanding of information behaviour, systems developed may not fully meet the users? needs although the information `required? may be supplied. Information behaviour encompasses how individuals express (or don?t express) possible information needs, the way they use information, their habitual information sources, as well as the setting in which the information is used and the roles of the information user (at work, in the home or with friends). In the module you will first study some examples of user groups, and the research evidence about their information behaviour. Unit 1 considers the information needs of managers, and Unit 2 the information needs of health and social care professionals. Unit 3 discusses the rise of the `informed consumer?. Unit 4 then reviews the theory and methodology of information user studies. Unit 5 introduces the systems approach to examining the information flows among people and groups in an organisation (and across organisations). Unit 6 explains and demonstrates some techniques (such as rich pictures, data flow diagrams and use case diagrams) that can be used to map information requirements and information flows

Reading Lists

** Essential Reading
Avgerou, C and Cornford, T (1998) Developing information systems: concepts, issues and practice 2nd. Basingstoke: Macmillan
Avison, D and Shah, H (1997) The information systems development life cycle Maidenhead, Berks: McGraw Hill
Vidgen, R, Avison, D, Wood, B and Wood-Harper (2002) Developing Web information systems Oxfors: Butterworth-Heinemann
In addition, the resource pack for the module contains essential readings for each unit


This module is at CQFW Level 7