IL31710 - INFORMATION SERVICES

Module Identifier

IL31710

Module Title

INFORMATION SERVICES

Academic Year

2003/2004

Co-ordinator

Dr David A Stoker

Semester

Intended for use in future years

Next year offered

N/A

Next semester offered

N/A

Pre-Requisite

IL31810

Course delivery

Lecture

12 Hours 12 x 1 hour lectures

Seminars / Tutorials

6 Hours 6 x 1 hour sessions

Assessment

Assessment Type	Assessment Length/Details	Proportion
Semester Assessment	Report of 2,000 words - weighted 60%.	60%
Semester Assessment	Group Evaluation Exercise - weighted 40%.	40%

Learning outcomes

At the end of the module students should:

have an understanding of the role and functions of different kinds of information services;
understand the different formats in which information may be delivered to users;
be able to assess the special information requirements of individuals and organisation;
be able to evaluate the performance of information services

Brief description

This module deals with the range of different information services provided by libraries and other organisations to disseminate information, answer enquires, or to offer advice. The module also looks at means of assessing the information needs of organisations and of evaluating the performance of the services they provide.

Aims

The aim of this module is to foster an understanding of the range of information and advisory services available, the technologies used to provide them and the means by which they may be judged.

Transferable skills

Independent Project Work
IT and Information Handling
Writing in Academic Context

Reading Lists

Books
** Recommended Consultation
William A, Katz (1997) Introduction to reference work Vol 2 Reference services and reference processes 7th. New York: McGraw Hill
Virginia Steel, C. & Brigid Welch editors (1995) The future of information servcies New York: Hawthorn Press
Nicholas, David (2000) Assessing information needs: tools and techniques London: Aslib
Webb, Sylvia P (1996) Creating an information service 3rd. London : Aslib
Crawford, John (1996) Evaluation of library and information services

Articles
Ellis, D et al (1993) International journal of information management, 13 pgs 134-151 ' Information audits, communication audits and information mapping: a review and summary'

Notes

This module is at CQFW Level 6