Module Identifier IL31710  
Academic Year 2003/2004  
Co-ordinator Dr David A Stoker  
Semester Intended for use in future years  
Next year offered N/A  
Next semester offered N/A  
Pre-Requisite IL31810  
Course delivery Lecture   12 Hours 12 x 1 hour lectures  
  Seminars / Tutorials   6 Hours 6 x 1 hour sessions  
Assessment TypeAssessment Length/DetailsProportion
Semester Assessment Report of 2,000 words - weighted 60%.  60%
Semester Assessment Group Evaluation Exercise - weighted 40%.  40%

Learning outcomes

At the end of the module students should:

Brief description

This module deals with the range of different information services provided by libraries and other organisations to disseminate information, answer enquires, or to offer advice. The module also looks at means of assessing the information needs of organisations and of evaluating the performance of the services they provide.


The aim of this module is to foster an understanding of the range of information and advisory services available, the technologies used to provide them and the means by which they may be judged.

Transferable skills

Reading Lists

** Recommended Consultation
William A, Katz (1997) Introduction to reference work Vol 2 Reference services and reference processes 7th. New York: McGraw Hill
Virginia Steel, C. & Brigid Welch editors (1995) The future of information servcies New York: Hawthorn Press
Nicholas, David (2000) Assessing information needs: tools and techniques London: Aslib
Webb, Sylvia P (1996) Creating an information service 3rd. London : Aslib
Crawford, John (1996) Evaluation of library and information services

Ellis, D et al (1993) International journal of information management, 13 pgs 134-151 ' Information audits, communication audits and information mapping: a review and summary'


This module is at CQFW Level 6