Module Identifier ILM5220  
Academic Year 2003/2004  
Co-ordinator Dr Judith E Preston  
Semester Semester 1  
Other staff Dr Geraint I Evans, Mr Hugh J Preston  
Course delivery Lecture   18 Hours 18 lectures x 1 hour  
  Other   6 Hours Videos, serving as a useful aid in delineating key issues and outlining core skills.  
  Seminars / Tutorials   1 Hours  
Assessment TypeAssessment Length/DetailsProportion
Semester Assessment report 2,500 words  50%
Semester Assessment essay 2,500 words  50%

Learning outcomes

At the end of this module, students should be able to:

Brief description

This module focuses on managing services in dynamic environments. In such environments, information is critical to maintaining organisational competiveness through satisfaying customer needs, retaining and expanding the customer base, increasing productivity, improving performance, and ensuring financial viability.
Each teaching/learning session considers the topic in a manner which reflects modern management trends in dynamic and changing environments. Relevant examples in information services are then applied to the topic concerned. As services and service provision vary widely in both function and customer base, we use a generic approach.


The overall aim of this module, is

to show students how to manage services to meet the business needs of the organisation.

Reading Lists

** Essential Reading
Bryson, J (1999) Effective library and information centre management 2nd. Gower
Huczynski, A. and Buchanan, D (2001) Organizatinal behaviour: and introductory text 4th. Prentice-Hall
** Recommended Consultation
Cole, G (2002) Personnel and human resource management 5th. Conituum International Publishing Group
Corral, S. and Brewerton, A (1999) The new professional's handbook: your guide to information services management Library Association Publishing
Drucker, P (2002) Managing in the next society Butterworth-Heinemann
Handy, C.B (2000) Twenty-one ideas for managers: practical wisdom for managing your company and yourself Jossey-Bass
Handy, C. B (1993) Understanding organizations 4th. Penguin Books


This module is at CQFW Level 7