|Module Title||INFORMATION SOURCES AND SERVICES|
|Co-ordinator||Dr Geraint I Evans|
|Semester||Available all semesters|
All formal and informal ways of receiving information are valid. Nevertheless, for the purposes of this study we need to draw some lines to differentiate more clearly. On the surface, informal sources would appear to be outside the normal remit of an institution such as a library, whilst formal sources represent the very essence of library collections.
Our mandate in this module is to deal with information in a more formal and structured context. Therefore, when we talk about 'information sources' we will be referring to discrete publications, databases, recordings or broadcasts and so on. In particular those which are designed and structured in such a way as to provide us with specific items of information - rather than merely to entertain or educate us. We will refer to such publications as dictionaries, encyclopaedias, many CD-ROM products and a whole variety of other electronic publications.
For the purposes of this module we shall regard 'information services' as collections of information sources made available in such a way as to make them easier and more accessible for an information user to consult and interpret, or else the assistance that may be provided in their use.
As you progress throughout the module, you will learn about those who seek to mediate between the information user and the information sources, and the ways in which this is done. The module will inevitably focus upon those services that are provided by, and for, libraries and publicly funded information units such as The Citizens Advice Bureau, although this is only a tiny part of the overall picture of information seeking and use in everyday life. The module will also look at the more general categories of these services, providing you with the opportunity to investigate information services for one specific group of users in more detail in your course assessed work. We will also be considering how to assess user needs for information and how to evaluate information services.
This module is at CQFW Level 7