11.18 Complaints

If an applicant has a complaint about any aspect of our admissions service, the applicant concerned should raise the issue with the Academic Quality & Records Office

Firstly, by contacting:  

Director of Academic Quality & Records Office
Cledwyn Building
Penglais Campus
Aberystwyth University
Aberystwyth
Ceredigion
SY23 3DD

 

The Director of AQRO will contact the applicant normally within 5 working days of receiving the complaint.

If, after contacting the Director of AQRO, the applicant is still not satisfied, then he/she should contact the relevant Pro Vice Chancellor:

Pro Vice Chancellor (Student Experience & International)
Visualisation Centre
Penglais Campus
Aberystwyth University
Aberystwyth
Ceredigion
SY23 3BF
 
The Pro Vice Chancellor will try to deal with the complaint within 5 working days. However, if this is not possible, we will contact the applicant to explain what the difficulties are and when we can give them a full reply.

Please note that decisions made on academic grounds are final and there are no grounds for appeal.