Module Information

Module Identifier
BR24020
Module Title
Visitor Management
Academic Year
2017/2018
Co-ordinator
Semester
Semester 2
Reading List
External Examiners
  • Paul Courtney ( - )
  • Mr Steven G Thomson (Senior Lecturer - SRUC)
 
Other Staff

Course Delivery

Delivery Type Delivery length / details
Lecture 11 x 1 Hour Lectures
Field Trip 2 x 3 Hour Field Trips
Lecture 11 x 2 Hour Lectures
 

Assessment

Assessment Type Assessment length / details Proportion
Semester Assessment Visitor management plan.  On a site or access route.  50%
Semester Exam 2 Hours   50%
Supplementary Assessment Students must take elements of assessment equivalent to those that led to failure of the module.  50%
Supplementary Exam 2 Hours   Students must take elements of assessment equivalent to those that led to failure of the module.  50%

Learning Outcomes

On successful completion of this module students should be able to:

1. Describe and utilise the marketing process as a means of managing visitors.

2. Evaluate the issues concerned with the management of a countryside recreation or tourist site and detail potential management solutions.

3. Discuss and interpret the legislation relating to visitor management

Brief description

This vocational module considers how visitors to countryside recreation and tourist sites can be managed to ensure maximum benefit to visitors, tourism enterprises, communities and conservation. A marketing approach is taken throughout the module whereby the countryside or tourism resource is considered as a product and the visitor as a customer. The module identifies potential management issues and introduces students to possible practical and managerial solutions. As such the module covers areas such as; the use of infrastructure, interpretation, disabled access, footpath erosion and customer care. The module concludes by considering issues relating to the legal and practical management of access into the countryside.

Content

The module will cover the following areas:

Marketing and its role in managing visitors and developing sites

The monitoring of visitors

Development and management of recreational and tourist infrastructure

The role of interpretation

Recreational public transport

Footpath erosion and restoration techniques

Access for visitors with disabilities

Dealing with the news media

Legal aspects of visitor management such as legislation relating to access, trespass and litter

Module Skills

Skills Type Skills details
Application of Number
Communication The assignment will be written in report form
Improving own Learning and Performance
Information Technology Students will need to use IT to help them with site planning, in particular they will need to use digital maps
Personal Development and Career planning Students will gain insights into the career options associated with visitor management
Problem solving Within the assignment students will be required to identify and solve problems associated with the management of a recreation or tourist site
Research skills Within the assignment students will be required to carry our audits of recreational infrastructure
Subject Specific Skills Site assessment and planning
Team work

Notes

This module is at CQFW Level 5