Module Information

Module Identifier
DS34820
Module Title
Knowledge Management
Academic Year
2017/2018
Co-ordinator
Semester
Distance Learning
Mutually Exclusive
Reading List
External Examiners
  • Ms Jacqueline P Urwin (College Librarian - Durham University)
 
Other Staff

Course Delivery

 

Assessment

Assessment Type Assessment length / details Proportion
Semester Assessment Rich Picture  25%
Semester Assessment Case Study Report of circa 2000 words  The report will be evaluated in terms of its insights into the issues raised by the case and the ability to analsye and synthesise these in relation to the relevant literature.  75%
Supplementary Assessment Resubmission of failed coursework  100%

Learning Outcomes

On successful completion of this module students should be able to:

Interpret and analyse complex organisational information and knowledge management problems in a graphical form

Distinguish between the perceptions and roles of different actors in the knowledge management process in a graphical form

Identify the principal issues of knowledge management in organisations

Discuss the advantages and disadvantages of effective knowledge management within organisations

Recognise the main issues of information and knowledge management within an organisation

Evaluate a strategy for the implementation of an information and knowledge management programme within an organisation

Describe an ongoing information and knowledge management programme within an organisation

Evaluate the effectiveness of an information and knowledge management programme within an organisation

Content

Introduction to information management; and to information management in the private sector. Introduction to knowledge management information and knowledge management in the private sector. Strategic information and management. Information systems and knowledge management. Knowledge management and information strategy. Information and knowledge management in the public sector. Knowledge management, information and decision making. Motivating collaboration to generate knowledge capital in online communities. Networked information systems. Communities and virtual communities. Problems in the measurement of intellectual assets. De-constructing knowledge management.

Brief description

The module will explore the key concepts and techniques of knowledge management. Knowledge management is concerned with the effective management of an organization's intellectual capital. The module will examine the relationship between information and knowledge management and information strategy and knowledge management. The module will focus on the role of knowledge and information in decision making and on their contribution to strategic and management information systems. The relationship between knowledge and information and, organizational culture and politics will be studied. Knowledge and information management techniques including knowledge and information audits and communication mapping will be analysed as well as the role of gatekeepers and intranets in the knowledge management process. Case studies of knowledge and information management practices in the private and public sectors will be used to highlight the role of knowledge management in practice.

Module Skills

Skills Type Skills details
Communication Presentation of the different perspectives by written formal report. Online communication.
Improving own Learning and Performance Developed through progressive nature of difficulty of the examples in the module units and case study materials provided in te module.
Information Technology Module requires application of IT skills in communication and presentation.
Personal Development and Career planning Knowledge management is a developing professional and academic specialism relating closely to the disciplines of information management and human resource management, from which it draws some of its foundation as well as introducing concepts and techniques of its own. The demand for students with appropriate expertise in the fields of knowledge and information management is buoyant and expanding. The module is directly relevant to the career and aspitations of students on information and information management courses and is highly topical for students on courses in the broader management environment.
Problem solving Individual problem solving from examples in the module units and case study materials provided in the module.
Research skills Analysing the results of the perspectives of the different groups from examples in the module units and case study materials provided in the module.
Subject Specific Skills The module introduces the core concepts, theories and models of knowledge management.
Team work N/A

Notes

This module is at CQFW Level 6