Contacting Information Services

We aim to respond to enquiries within 3 working days however a response is usually sent within 24 hours.

For all enquiries relating to: Library, Media, Printing and photocopying, ICT, Sales you can contact us by:

  • visiting the Customer Service Desk on Level D of the Hugh Owen Library, in the Thomas Parry Library.
  • calling 01970 62 2400



Monday - Friday (term time)

9am (10am on Wednesdays) - 10.00pm

Monday - Friday (vacations)

9am (10am on Wednesday) - 5.30pm

Saturday - Sunday (term time only)

10 - 6pm

  • emailing

  • using Windows Messenger by contacting during core hours

  • or using this online form:

Please provide as much information as possible as this will help with your call being dealt with as quickly as possible:

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Information Services support and service levels

Core hours: 09:00-17:00 Monday-Friday

  • Information Services offers a full range of services and support between 09:00-17:00 Monday-Friday during term and vacation times (except when the libraries are closed).
  • During 09:00-10:00 Wednesdays, staff training hour, we offer self-service / reference use

Staffed service: 08.30-22:00

  • Please note outside of our core service hours of 09:00-17:00 Mon-Fri, some enquires may need to be referred.

Self-service / reference use: 22:00-08:30