Information Services' Standards and PerformanceInformation Services' Standards and Performance


We are committed to providing high quality services and resources to our students and staff. To help us achieve this, we have key performance indicators (KPIs) based on the feedback that our students give us through our annual Information Services User Survey and the relevant National Student Survey questions.  We also report annually on our Service Standards to ensure that we meet users' requirements and that we are clear on our provision.

See our library and IT KPIs and Service Standards at:

Information Services User Survey 2017-18: Results SummaryInformation Services User Survey 2017-18: Results Summary


Aberystwyth University Information Services conducted its annual user survey in November 2017. We received a record 905 responses from 6 different institutes, and we are grateful to all those who participated.

A full report on the feedback and data received is available on the IS website at:

Having difficulty keeping track of your bibliographic references? Use EndNote!Having difficulty keeping track of your bibliographic references? Use EndNote!


EndNote is reference management software that can help you organise your references when writing essays. With EndNote, it is possible to create, store and use your references in documents, share them with collaborators, and even view and manage your reference lists on multiple devices.

If you are new to EndNote, or if you would like some training on using the software, a 1-to-1 or group training session with a Subject Librarian can be arranged by emailing or by calling 1896.