News

Cloud wireless unavailable Saturday 25 July 9am-middayCloud wireless unavailable Saturday 25 July 9am-midday

24/07/2015

Due to essential maintenance work, the cloud wireless service will be unavailable between 9am-midday on Saturday 25 July. We apologise for the inconvenience.

Primo at risk Saturday 25 July 9pm-midnightPrimo at risk Saturday 25 July 9pm-midnight

24/07/2015

Due to important maintenance, Primo, the Library catalogue, will be at risk Saturday 25 July from 9pm to midnight. Primo may be unavailable for periods of time while this work is taking place. We apologise for any inconvenience.

EndNote Training Workshop 28 July 2-4pmEndNote Training Workshop 28 July 2-4pm

14/07/2015

Information services, in conjunction with Thomson Reuters is organising a training workshop on EndNote on 28 July from 2.00 – 4.00pm. The training will be delivered by Bob Green, Sales Support Specialist for Europe. This workshop provides the perfect opportunity to hone your skills at using EndNote. Interested Staff and research students should contact Sahm Nikoi on skn@aber.ac.uk. The venue for the training will be announced nearer the time.

ICT Disaster Recovery day: Friday 24th July 2015ICT Disaster Recovery day: Friday 24th July 2015

29/06/2015

It is important for Information Services to test our readiness to respond if an IT disaster occurred. So, once a year, we put our planning to the test and deliberately simulate a significant outage. 

The next Disaster Recovery Day will take place on Friday 24th July 2015.

The 2015 tests will be rigorous, and as a result there will be significant disruption of IT and library services throughout the whole day. This includes web, AberLearn Blackboard, email, AStRA, ABW, Primo library catalogue, e-resources and the telephone service. It is anticipated that testing will start at 9am and be completed by 5pm and we will inform all users through our usual news channels, including IS Facebook site http://www.facebook.com/aberuni.is, when the tests have been completed.

In order to minimize the impact on our users, we try to carry out this test when there are fewer active users than at other times of the year. We recommend that you plan your work accordingly, as there will be significant disruption to our computer and communication services on these days. Further information: http://www.aber.ac.uk/en/is/news/disaster-day/

Library Management System upgrade this summerLibrary Management System upgrade this summer

26/05/2015

Information Services is pleased to announce that we will be upgrading to a cloud based Library Management System (which underpins Primo the library catalogue) this summer. While every attempt has been made to ensure as little disruption to our users as possible, we would ask for your patience as we implement this new system and while we are getting more familiar with using it in our day to day work.  The new Library Management System will enable Information Services to further enhance our library service with increased functionality for our users. If you have any queries or require any further information please contact us on is@aber.ac.uk / 01970 622400.

New display in the Hugh Owen Library: Waterloo – 200 years on

18/05/2015

A display of books and papers to mark the Napoleonic Wars and the 200th anniversary of the Battle of Waterloo. Some of the books on display come from the extensive collection bequeathed to the University by Professor Fergus Johnston of the History Department. Other materials come from the collection of George Powell of Nanteos.

Aber Card access and exit to the libraryAber Card access and exit to the library

15/05/2015

Remember you need your Aber Card to swipe in AND out of the Hugh Owen Library after 9pm or after 6pm during weekend exam times. http://www.aber.ac.uk/en/is/library/card/

Lost book chargesLost book charges

11/05/2015

Following a review of our policies, we have removed the admin fee (£5) automatically applied to an invoice for lost/non-returned books. Instead we have reintroduced fines per overdue/lost item (fines that would have been accrued had the book been returned). These can be dealt with as appropriate via the Library Enquiry Desks rather than having to be referred down to the Cash Office. http://www.aber.ac.uk/en/is/library/borrowing/

Information Services Suggestions Harvest Nov 2014: IS responseInformation Services Suggestions Harvest Nov 2014: IS response

01/05/2015

Thank you to everyone who gave us valuable feedback via our annual Information Services’ Suggestions Harvest in November. A full report on the suggestions received is available on the IS website at: http://www.aber.ac.uk/en/is/feedback/response/shnov2014

Do you use Google Chrome?Do you use Google Chrome?

20/04/2015

If you use Google Chrome to watch AberCast (Panopto) recordings you will need to make some changes to your Chrome settings. A recent update to Chrome means that you may not be able to view recordings until these changes have been made. Full information and instructions are available on the Panopto website (http://support.panopto.com/documentation/admin-and-setup/troubleshooting/enabling-silverlight-plugin-npapi-plugins-chrome) Please note these instructions are provided by Panopto and are not available in Welsh.

Customer Care in Information Services

02/03/2015

Customer Care is a key part of the library, IT, timetabling and media services that Information Services provides for Aberystwyth University.

Our Customer Care policy sets out in greater detail what you can expect from Information Services, and in turn details what we expect from you when you use our services and facilities.

We are committed to providing a service which is friendly, helpful and responsive to your needs and do everything reasonably possible to ensure the reliability of our services.

http://www.aber.ac.uk/en/is/regulations/customercare

Spam EmailSpam Email

19/12/2012

Please be aware of spam emails. Sometimes Aberystwyth University computer users receive an email purporting to come from a legitimate source and sometimes it really is genuine but sometimes it’s not. Please read our advice on some of the common scams being used on the internet and email.

http://www.inf.aber.ac.uk/advisory/faq/394/
http://www.aber.ac.uk/en/is/regulations/spam/