News

Joseph Parry Computer Room closed 31 July – 25 AugustJoseph Parry Computer Room closed 31 July – 25 August

07/08/2015

The Joseph Parry Computer Room will be closed from 9am Friday 31 July until 9am Tuesday 25 August. This is so that essential building maintenance work can take place. Information on other computing rooms available are at http://www.aber.ac.uk/en/is/computers/rooms/. We apologise for any inconvenience.

Our libraries are open weekend 15/16 August 2015Our libraries are open weekend 15/16 August 2015

30/07/2015

The Hugh Owen and Thomas Parry Libraries are open the weekend Sat 15th and Sun 16th August 10am-4pm to welcome visitors for Clearing.

AberLearn Blackboard should be considered at risk on Monday morningsAberLearn Blackboard should be considered at risk on Monday mornings

17/07/2015

Over the summer we will install incremental updates to parts of the Blackboard system. This may involve short periods of downtime and some disruption of service during this period. For further information contact bb-staff@aber.ac.uk

Information Services: online data update giving you free access to over 170 million company recordsInformation Services: online data update giving you free access to over 170 million company records

10/07/2015

The data has previously been available to the public but at a cost.  This week the Beta version has been released to allow free searching and viewing of the 170 million records available.  The data includes financial accounts, company filings, past and current director details. http://beta.companieshouse.gov.uk/

Central Software ReviewCentral Software Review

02/07/2015

To provide the best value-for-money services for students and staff, Information Services has run a review of all software license agreements procured centrally. A number of products were identified for potential cancellation. As part of this review we consulted widely across the Institution and the proposals were also discussed at the Technology Enhanced Learning Group (TELG) and Research Students Consultative Committee.

Firstly, we would like to thank those who fed back as part of the consultation. We have been through all the feedback in detail. Clearly there is a lot of support for EndNote across the board as well as mixed support for NVivo and Minitab. There has been a separate consultation with Careers about Campus LX who use it for ePDPs. Following this consultation, IS plans to

  • Retain EndNote as a centrally funded resource. 
  • Cancel Minitab subscription in December 2015.
  • Renew NVivo until July 2016 then cancel subscription.
  • Renew Campus LX until June 2016 then cancel subscription. We plan to migrate to Mahara (as it’s an open source product with no licence fee https://mahara.org/) ready for June 2016 to provide ePDPs.

IS will finish support and training at the end of this academic year for Minitab. Training on NVivo will also cease this academic year, while support will remain during 15/16 academic year.

Further information, FAQs and advice will be made available. 

EL6 computer room, Hugh Owen Library, closed for periods between 13 July-20 August 2015EL6 computer room, Hugh Owen Library, closed for periods between 13 July-20 August 2015

08/06/2015

To accommodate teaching for the Summer University and to support University Clearing, the Hugh Owen Library computer room, EL6, is closed  Mon-Thurs 13-16 July from 2-5pm; Mon 20 July 2-5pm; Mon 27 July 2-5pm; Mon 3 Aug 2-5pm; Tues-Fri 11-14 Aug all day; Mon-Thurs 17 – 20 Aug 2-5pm.

Computers are available to students in other locations in the library and on the Penglais Campus; to see the numbers of computers available in each location: www.aber.ac.uk/en/is/computers/rooms/availability/

We apologise for any inconvenience.

Library Management System upgrade this summerLibrary Management System upgrade this summer

26/05/2015

Information Services is pleased to announce that we will be upgrading to a cloud based Library Management System (which underpins Primo the library catalogue) this summer. While every attempt has been made to ensure as little disruption to our users as possible, we would ask for your patience as we implement this new system and while we are getting more familiar with using it in our day to day work.  The new Library Management System will enable Information Services to further enhance our library service with increased functionality for our users. If you have any queries or require any further information please contact us on is@aber.ac.uk / 01970 622400.

Graduating this summer?Graduating this summer?

21/05/2015

Congratulations on completing your studies! We wish you all the best for the future.

Please remember that you must return all borrowed items to the appropriate library. You can check for any items you still have out on loan, or any fines you need to pay by logging into My Account on Primo - the library catalogue (http://primo.aber.ac.uk) or by contacting Library staff (http://www.aber.ac.uk/en/is/library/).  Fines can be paid online at https://voyager.aber.ac.uk/fines/

Your computing account will lock at the end of August and you will no longer have access to email, Blackboard, VPN or the University network. For information on what you need to do before your account closes please see the following FAQ: http://www.inf.aber.ac.uk/advisory/faq/126/

Aber Card access and exit to the libraryAber Card access and exit to the library

15/05/2015

Remember you need your Aber Card to swipe in AND out of the Hugh Owen Library after 9pm or after 6pm during weekend exam times. http://www.aber.ac.uk/en/is/library/card/

Lost book chargesLost book charges

11/05/2015

Following a review of our policies, we have removed the admin fee (£5) automatically applied to an invoice for lost/non-returned books. Instead we have reintroduced fines per overdue/lost item (fines that would have been accrued had the book been returned). These can be dealt with as appropriate via the Library Enquiry Desks rather than having to be referred down to the Cash Office. http://www.aber.ac.uk/en/is/library/borrowing/

Information Services Suggestions Harvest Nov 2014: IS responseInformation Services Suggestions Harvest Nov 2014: IS response

01/05/2015

Thank you to everyone who gave us valuable feedback via our annual Information Services’ Suggestions Harvest in November. A full report on the suggestions received is available on the IS website at: http://www.aber.ac.uk/en/is/feedback/response/shnov2014

Do you use Google Chrome?Do you use Google Chrome?

20/04/2015

If you use Google Chrome to watch AberCast (Panopto) recordings you will need to make some changes to your Chrome settings. A recent update to Chrome means that you may not be able to view recordings until these changes have been made. Full information and instructions are available on the Panopto website (http://support.panopto.com/documentation/admin-and-setup/troubleshooting/enabling-silverlight-plugin-npapi-plugins-chrome) Please note these instructions are provided by Panopto and are not available in Welsh.

Customer Care in Information Services

02/03/2015

Customer Care is a key part of the library, IT, timetabling and media services that Information Services provides for Aberystwyth University.

Our Customer Care policy sets out in greater detail what you can expect from Information Services, and in turn details what we expect from you when you use our services and facilities.

We are committed to providing a service which is friendly, helpful and responsive to your needs and do everything reasonably possible to ensure the reliability of our services.

http://www.aber.ac.uk/en/is/regulations/customercare

Spam EmailSpam Email

19/12/2012

Please be aware of spam emails. Sometimes Aberystwyth University computer users receive an email purporting to come from a legitimate source and sometimes it really is genuine but sometimes it’s not. Please read our advice on some of the common scams being used on the internet and email.

http://www.inf.aber.ac.uk/advisory/faq/394/
http://www.aber.ac.uk/en/is/regulations/spam/