Information Services' Key Performance Indicators
| KPI | Sector average | 2023 | 2024 | 2025 | 
| Satisfaction reported by NSS on Library Resources and Services | 89 | 93 | 93.3 | 91.2 | 
| Satisfaction reported by NSS on General IT Resources | 84 | 89 | 90.9 | 92.1 | 
| Satisfaction reported by NSS on specialised facilities, rooms | 86 | 89 | 90.3 | 89.4 | 
| Satisfaction reported by Information Services User Survey on overall service | 
 | 87 | 86 | n/a | 
