Information Services' Key Performance Indicators
|
KPI |
Sector average |
2023 |
2024 |
2025 |
|
Satisfaction reported by NSS on Library Resources and Services |
89 |
93 | 93.3 | 91.2 |
|
Satisfaction reported by NSS on General IT Resources |
84 |
89 | 90.9 | 92.1 |
|
Satisfaction reported by NSS on specialised facilities, rooms |
86 |
89 | 90.3 | 89.4 |
|
Satisfaction reported by Information Services User Survey on overall service |
|
87 |
86 |
n/a |