Information Services' Key Performance Indicators
|
KPI |
Target |
2016-17 |
2017-18 |
2018-19 |
2019-20 |
2020-21 |
2021 - 22 |
|
Satisfaction reported by NSS on Library Resources and Services |
83 |
89 |
92 |
92 |
93 |
79 | 87 |
|
Satisfaction reported by NSS on General IT Resources |
90 |
90 |
90 |
93 |
94 |
80 | 86 |
|
Satisfaction reported by NSS on specialised facilities, rooms |
80 |
90 |
80 |
93 |
93 |
79 | 87 |
|
Satisfaction reported by NSS on Timetable efficiency |
77 |
79 |
79 |
84 |
82 |
80 | 78 |
|
Satisfaction reported by Information Services User survey on overall service |
|
86.2 |
86.8 |
88 |
89 |
86 |
87 |