Information Services' Key Performance Indicators
|
KPI |
Sector average |
2020-21 |
2021-22 |
2022-23 |
|
Satisfaction reported by NSS on Library Resources and Services |
89 |
79 | 87 | 93 |
|
Satisfaction reported by NSS on General IT Resources |
84 |
80 | 86 | 89 |
|
Satisfaction reported by NSS on specialised facilities, rooms |
86 |
79 | 87 | 89 |
|
Satisfaction reported by NSS on Timetable efficiency |
77 |
80 | 78 | N/A |
|
Satisfaction reported by Information Services User survey on overall service |
|
86 |
87 |
87 |