Information Services' Key Performance Indicators

KPI

Target

2016-17

2017-18

2018-19

2019-20

2020-21

2021 - 22

Satisfaction reported by NSS on Library Resources and Services

 83

89

92 

92

93

79  87

Satisfaction reported by NSS on General IT Resources

90 

90

90 

93

94

80  86

Satisfaction reported by NSS on specialised facilities, rooms

80 

90

80 

93

93

79  87

Satisfaction reported by NSS on Timetable efficiency

77 

79

79

84

82

80  78

Satisfaction reported by Information Services User survey on overall service

 

86.2

86.8

88

 89

86

87