Information Services' Key Performance Indicators
|
KPI |
Sector average |
2021 |
2022 |
2023 |
|
Satisfaction reported by NSS on Library Resources and Services |
89 |
79 | 87 | 93 |
|
Satisfaction reported by NSS on General IT Resources |
84 |
80 | 86 | 89 |
|
Satisfaction reported by NSS on specialised facilities, rooms |
86 |
87 | 89 | 89 |
|
Satisfaction reported by Information Services User Survey on overall service |
|
87 |
87 |
86 |