Module Information

Module Identifier
Module Title
Academic Year
Semester 2
Mutually Exclusive
Other Staff

Course Delivery

Delivery Type Delivery length / details
Lecture 20 one hour lectures
Seminars / Tutorials 4 one hour seminars


Assessment Type Assessment length / details Proportion
Semester Exam 2 Hours   Written examination  70%
Semester Assessment Group report  30%
Supplementary Exam 2 Hours   Written examination - Repeat failed elements  70%
Supplementary Assessment Individual report (as substitute for group report) - Repeat failed elements  30%

Learning Outcomes

On completion of this modules, students should be able to:

* Demonstrate self-awareness and self-management; e.g. time management; sensitivity to diversity in different situations

* Demonstrate effective use of oral and written communication skills that will make them more effective communicators.

* Demonstrate leadership ability and facilitate effective performance within a team environment.

* Recognise the characteristics of decision making problems and to be aware of some of the techniques for making choices under uncertainty and risk.

* Demonstrate numeric and quantitative skills that help to analyse and evaluate data.

* Use appropriate decision techniques to identify, formulate and solve business problems.


This module is designed to provide students with the analytical tools and techniques to solve managerial problems encountered in business, and to develop a critical understanding of the underpinnings behind 'soft' management skills.

Brief description

The purpose of this module is to provide students with the knowledge, understanding and necessary skills to analyse and solve business problems, and to develop a critical understanding of the underpinnings behind 'soft' management skills such as teambuilding, leadership, personnel assessment and development. This module also provides a grounding in practical aspects of business analysis with an emphasis on understanding and analysis of data. Students will learn to apply statistical techniques to formulate and solve business problems, and develop skills in the use of spreadsheets for statistical analysis and in interpreting statistical findings.


This is divided into two aspects - interpersonal skills and analysis.

  • Interpersonal skills in management:
Leadership Skills;
Negotiation Skills;
Time management and prioritization;
Effective oral and written communication;
Report Writing.

  • Management analysis skills:
Management tools and techniques (e.g., Benchmarking, Business Process Reengineering, Balance Scorecard, TQM, KM System) ;
Decision trees under uncertainty and risk;
Decision making with Binomial and Normal probabilities;
Hypothesis testing.

Module Skills

Skills Type Skills details
Application of Number Students should be able to gather and interpret quantitative data.
Communication Communicate effectively using a variety of media and reporting formats used in business.
Improving own Learning and Performance Show awareness of own learning styles, personal preferences and needs, and barriers to learning.
Information Technology Students should be able to utilize ICTs.
Personal Development and Career planning Students should be able to show personal and interpersonal skills including initiative, independence, and self awareness and critical thought.
Problem solving Problem solving and decision making skills will be developed throughout the module.
Research skills Exercise appropriate judgement in the location, extraction and presentation of information, methods or resources.
Subject Specific Skills Students should develop their knowledge and understanding of the interpersonal skills, and decision making process using management tools.
Team work Demonstrate effective performance within a team environment, in seminars and in preparation of group assignment.

Reading List

Recommended Text
Cooke, S and Slack, N (1991) Making Management Decisions Harlow: Prentice-Hall Primo search Lee, D., Newman, P and Price, R (1999) Decision Making in Organisations Harlow: FT Primo search Parker, C and B Stone (2003) Developing Management Skills for Leadership Harlow: FT Prentice Hall Primo search Pedler, M., Burgoyne, J and Boydell, T (2001) A Manager's Guide to Staff Development 4th Edition Maidenhead: McGraw-Hill Primo search

Bradley, Teresa (April 2007) Essential Statistics for Economics, Business and Management John Wiley & Sons, Limited Primo search


This module is at CQFW Level 4