Module Information

Module Identifier
Module Title
Academic Year
Semester 2
Other Staff

Course Delivery

Delivery Type Delivery length / details
Lecture 20 x one hour lectures
Seminars / Tutorials 5 x one hour tutorials


Assessment Type Assessment length / details Proportion
Semester Exam 2 Hours   Unseen written examination  50%
Semester Assessment 2500 word individual assignment to be completed in the format of a report  50%
Supplementary Exam 2 Hours   Unseen written examination, repeat all failed elements  50%
Supplementary Assessment 2500 word individual assignment to be completed in the format of a report  50%

Learning Outcomes

On completion of this module, students should be able to:

* Assess the historical development of operations management

* Evaluate the relationship between operations and strategy

* Critically review the design of operations systems

* Analyse the planning and control mechanisms in operations management

* Discuss the theories and tools of quality management

* Critically identify and discuss the contemporary operational issues that organizations face


This module introduces students to the objectives and strategic importance of operations in contemporary organisations, and examines a range of influential theories and techniques of operations management. Being concerned with internal environment, processes and decisions, it builds upon earlier coverage of organisational behaviour and management (MM33120 and MM11020).

Brief description

The module explores a number of key theories, tools and techniques of operations management, addressing design, planning, control and improvement of operations. These are underpinned by an examination of their historical development and relationship to strategy. Particular attention is paid to the concepts of quality and innovation in management of operations.


  • Introduction to operations management including its strategic role and objectives of operations;
  • Design of operations ? including process; product & service; supply network, layout & flow; process technology;
  • Planning and control ? nature, capacity, inventory management, MRP/production planning;
  • Total Quality Management ? Quality conformance, philosophies and tools & techniques;
  • Technology developments & innovation;
  • Improving operations ? performance measurement, continuous improvement Lean & JIT.

Module Skills

Skills Type Skills details
Application of Number Develop numeracy skills appropriate for solving problems associated with planning and managing operations.
Communication Communicate effectively using a variety of methods and reporting formats.
Improving own Learning and Performance Demonstrate self-management in terms of time, planning and behaviour especially in preparation of the report.
Information Technology Utilise information technology to aid research and present results within various formats appropriate to use within a business environment.
Personal Development and Career planning The module provides content which may prove highly valuable for many students in their later careers, permitting them to have an understanding that goes beyond country boundaries, making the student capable of understanding and adapting to global business.
Problem solving Students will be introduced and will work through problem solving issues throughout this module. They will be expected to identify and associate with the problems and issues throughout the course and will be encouraged to push their existing boundaries to answer these questions in creative and innovative ways.
Research skills Students will have to prepare an individual report based on data and information that they will have to collect, have to arrange coherently in a written document all the relevant material gathered. Student will need to demonstrate their research skills in preparation for lectures and tutorials, as well as in their group exercises.
Subject Specific Skills This module provides students with the opportunities to identify, analyse, evaluate and practice a series of skills with respect to Operations Management in real business.
Team work Class exercises have been designed to ensure varied team work experiences. During the tutorial sessions the students will also be encouraged to participate in group discussions using case studies.

Reading List

General Text
Heizer, Jay H. (2007) Principles of operations management /Jay Heizer, Barry Render. 8th ed. Pearson Prentice Hall Primo search Trott, Paul (Sept. 2005) Innovation Management and New Product Development 3rd ed.,Revised Financial Times/Prentice Hall Primo search
Recommended Text
Slack, N, Chambers, S, Johnson, R and A Betts (2007) Operations and Process Management: Principles and Practice for Strategtic Impact 5th FT Prentice Hall Primo search


This module is at CQFW Level 6