Module Information
Course Delivery
Assessment
| Assessment Type | Assessment length / details | Proportion |
|---|---|---|
| Semester Assessment | Report 2,000-2,500 words each | 50% |
| Semester Assessment | Report 2,000-2,500 words each | 50% |
Learning Outcomes
On successful completion of this module students should be able to:
* discuss methods of assessing educational and training needs for information service clients and information service staff
*discuss the advantages and disadvantages of various teaching methods, and devise suitable approaches
*formulate evaluation criteria for a teaching session or programme and devise an appropriate strategy for client support
*develop and justify designs for the organisation and management of a help desk and similar user support services
*explain the process of software support
*discuss how organisational structures and policies can alter the effectiveness of learning and partnership for learning
Brief description
Many parts of the information sector support education, lifelong learning, and outreach activities. Many of the activities are grouped under the category of `information literacy? but `client-led information services? encompasses more than information skills education and training for the immediate service users.Unit 1 covers the ways in which training and learning needs may be assessed. Unit 2 deals with approaches to teaching and learning. Unit 3 examines how to build a strategy for learning and teaching that covers everything for flyers and promotional material to programmes of support. Unit 4 considers some of the ways the `help-desk? can be made to work for the benefit of the organisation as well as the user. The implications of `end-user? computing are that users or clients may need support in specialist software beyond normal word processing and spreadsheet packages. Unit 5 examines how that support can be provided. Unit 6 examines some of the organisational factors that need to be considered when designing educational programmes.
Notes
This module is at CQFW Level 7