Module Information

Module Identifier
Module Title
Knowledge Management
Academic Year
Distance Learning
Other Staff

Course Delivery



Assessment Type Assessment length / details Proportion
Semester Assessment Case Study  report with rich picture no more than 2,500 words  100%
Supplementary Assessment Case Study  report with rich picture no more than 2,500 words  100%

Learning Outcomes

On successful completion of this module students should be able to:

* identify the principal issues of knowledge management in organisations

* assess information as a resource

*explain a range of information audits and audit information

*map and audit the communication flows with an organisation

*discuss models which attempt to identify and explain knowledge transfer

*measure intellectual assets and capital using various techniques including the balanced scorecard

*explain the role of organisational learning and communities of practice to knowledge management

*discuss the advantages and disadvantages of effective knowledge management within organisations

*interpret and analyse complex organisational information and knowledge management problems

Brief description

The module will explore the key concepts and techniques of knowledge management. As knowledge management is concerned with the effective management of an organisation'r intellectual capital, it will examine relationship between information and knowledge management and information strategy and knowledge management. The module will focus on the role of knowledge and information in decision making and on its contribution to strategic and management information systems. The relationship between knowledge and information and, organisational culture and politics will be studied. Knowledge and information management techniques including knowledge and information audits and communication mapping will be analysed as well as the role of gatekeepers and intranets in the knowledge management process. Case studies of knowledge and information management practices, in both the private and public sectors, will be used to illustrate the role of knowledge management in practice.


The aims of the module are to:

* provide an overview of the role of knowledge management in the effective creation, organization and utilization of organizational intellectual capital;
  • introduce the core concepts, theories and models of knowledge management;
  • analyse the principal tools and models and applications of knowledge management;
  • examine the application of knowledge management in a variety of organizational contexts in the public and private sector.

Module Skills

Skills Type Skills details
Application of Number Use of basic numerical skills in the understanding and analysis of audits and measuring of intellectual assets and capital
Communication Presentation of findings in both visual and written form
Improving own Learning and Performance Developed through interactive exercises throughout the module and an online exercise
Information Technology Application of IT skills in communication and presentation
Personal Development and Career planning Knowledge management is a developing professional and academic specialism. The demand for students with knowledge of the concepts, measures, issues and practice of knowledge and information management is buoyant and expanding.
Problem solving Individual and online group problem solving of a case study
Research skills Analysing various approaches and debates in knowledge management, and case study rich pictures
Subject Specific Skills This module introduces the core concepts, theories, models and measures of knowledge management.
Team work Not applicable


This module is at CQFW Level 7